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Tabitha W
Customer Reviews for Snack N Fuel 107
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees in store had NO CLUE about anything to do with UHAUL. Customer service is ALWAYS 50 -60 mins hold time.
Stephen PDisappear the old key lock boxes so old idiots like me don't throw the keys in it without checking the app lol. Truck was in great shape and the invoice was correct. Thank y'all!
Daniel GThere were no pads in the truck but there was a container with advertised price if you used the pads.
James SThe customer service, uploading of pictures for mileage were terrible. Was on the phone for 45 minutes at check-in and was told a note would be made on my account and it was not. The check-in and checkout of the truck takes way too long. The truck was not clean.
Kimberly KWell maintained truck. Had no problems at all.
Johnny Ano help or knowledge when I asked the store about any questions and he gave me managers number and no answer from him or call back
Christy HUpdate your mobile check in and out method. So that you dont have complications not letting you check your truck in. Result is a $20 fee for someone checking it in. There was no option to return before hours of close facility was open when returned truck. The truck was not clean at all I had to mop put the back of the truck twice to get it clean.
Jennifer PVery nice and understanding
David BThe guys were very personable and quick to help me. They checked the truck quickly and I was on my way.
Michael RThe cab of the truck was dirty and has chips in the floor. I was also charged my initial rental estimate twice. I have tried contacting the representative, Jason Grimes, using the email and phone number given multiple times, but have been unsuccessful. Any help with this would be greatly appreciated.
Robert MThey went above and beyond with their service
Cheryl FJason on the phone was great but the guy at the store could have been nicer.
STEVEN VThere was dried blood all over the passenger armrest and customer service was horrible. The price was bull also at 99 cent a mile because it's saturday. Can you say price gauging. I have pics and will be reporting all of this to health inspectors and firemarshalls
JEREMY TUhaul provided us great service even though we had to make some last minute time schedule changes. Thank you!!!
Roy BJason was great to work with!
Shani WDidn't actually use the location due to a computer issue. Worked directly with local UHaul representative Jason. These comments are specifically about him and his EXCELLENT customer service
MICHAEL JWas a long wait to get the truck, was very dirty inside, with a foul smell.The attandant did not know what he was doing. Was 45 miles from where i was to pick the truck up.
KENNETH W