Customer Reviews for Snapbox Self Storage Penns Trail
(U-Haul Neighborhood Dealer)

Rating:

2.0

The app was not great. The lockbox needs to be easier to open.

Rating:

2.0

Check Engine and Oil lights were on. The app is burdensome for the renter. Felt like I was doing your job. I was charged $40 for moving blankets. None were provided.

Rating:

5.0

Perfect job from pick up to drop off

Rating:

3.0

There were no moving blankets that I paid for

Rating:

5.0

Katelyn was exceptionally pleasant and competent!

Rating:

4.0

Furniture dolly ordered but not in vehicle.

Rating:

3.0

dropped truck off same day I picked up and they are trying to charge me an extra day saying I didn't return it until Monday the 20th...

Rating:

1.0

Was charged double miles then we used. Will absolutely never use u haul ever again. Called the location and they basically told me they couldn't do anything about it. I used not even 10$ worth of gas and was charged 47 miles. That doesn't even add up. The lady said she believed me but couldn't help me. What a scam. Do not go to snap box they do not log the miles correctly and then tell you you signed for it they don't bill you and can't do anything.

Rating:

4.0

I’ve been using U-Haul services for at least 10 years. I am a happy customer and appreciate U-Haul’s excellent customer service. This trip, I had to sweep out the entire back of truck before loading my stuff in but the trucks are usually pretty clean.

Rating:

5.0

Overall good rental experience. Van had some leaks which were probably not known until the rain was present.

Rating:

5.0

Rented a 10’ box truck using the U-Haul app. Had to transport furniture an hour away and drop off at a different location. Process couldn’t have been easier and less hassle-free. Truck itself was fairly new, easy to drive and maneuver. It was a very simple check-in and return process, both taking only a few minutes. Highly recommend, beginning to end!

Rating:

5.0

Although the van was pretty clean, the gas cap was missing and there was an indicator that the engine oil needed to be changed. Neither was actually a problem for me.

Rating:

5.0

Nothing to improve. Staff was wonderful and rental was easy.

Rating:

5.0

Excellent support by the associate who helped me during the pick up and return of the van. Well done U-Haul

Rating:

5.0

The truck seemed very old and noisy. The light in the cab was actually taped in place. We didn’t have confidence in driving it as far as we needed and adjusted our plans.