When placing the order for the truck, I was given the option to add a furniture dolly, the large one for the refrigerator, so I added it to my cart. When I picked up the truck, there was no dolly inside but I was still charged for the dolly along with a number of other moving items that were not in the truck when it was picked up. I was charged an additional $40.00 for items I wasn't supplied with. Had I known they were not available I would not have added them to my cart. Perhaps a way to verify if items are actually available would be nice.Christian M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ontario, CA 91762
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- 3.5 Average Customer Rating
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The customer service rep was very nice and helpful, but the location was impossible to find, located in a sketchy alley with broken glass a questionable people. This is not a safe area. My uhaul did not have 1/2 tank, it was 3/8 full and we had to have the rep change the information. There was also damage done in various areas that were not marked and had to be updated as well. I would never go back here or recommend anyone I care about to either.VANESSA C.
I ordered the appliance dolly, but was told not available on site. The front door is hard to find and nobody answered the door at time of the pickup.Jingxi Y.
The only I wish it would've had was a rampJANET S.