Customer Reviews for Snowy River Mercantile
(U-Haul Neighborhood Dealer)

54 reviews

2211 Winchester Ave   Reedsport, OR 97467

(541) 361-5080

Location Hours

  • Mon-Tue: Closed
  • Wed-Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(541) 361-5080

2211 Winchester Ave
Reedsport, OR 97467

Services at this Location:

Location Hours

  • Mon-Tue: Closed
  • Wed-Sun: 9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ERIC STEVEN Z. 
Rating:
1.0

Still waiting on a refund . I've been jacked around from the beginning . Poor communication and customer service. Hold some webinars for your staff would be my suggestion. Please refund my money. Thank you , Joan Harvey

Joan H. 
Rating:
5.0

Customer did not leave a comment.

FAITH M. 
Rating:
3.0

Have more phone representatives please.

Jordan S. 
Rating:
3.0

Customer did not leave a comment.

Ruth S. 
Rating:
5.0

They have very great customer service I always enjoy going there friendly knowledgeable and available

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Discount for second day would be nice. I had to make the rental for two days just to get an extra 4 hours.

AARON DALE S. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Everything was good at this location

Lorne A. 
Rating:
5.0

Check their hours of operation.

Viktor R. 
Rating:
5.0

👍👍💯

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The owners were very nice and very very helpful. They did their best to provide everything we needed. The only issue I had was that U-Haul online suggested the wrong trailer for my vehicle so when I got it up on the trailer, I could not get out of my car. Had to back off, open the rear hatch, and crawl out the back in order to use the trailer. U-Haul should have recommended a different trailer for my car. again, the location was great and the people were fantastic. I would highly recommend them

Mike S. 
Rating:
5.0

The folks there where great!!! They made you feel welcome and very help full with things!!!They would explain how the truck ran I really appreciated that very much!!! Thank you again for the great service!!

ELSIE M. 
Rating:
4.0

Customer did not leave a comment.

Lynn S. 
Rating:
3.0

My car is at the pick up location because it costs too much to drop off at same (pick up) location, so I got stranded for a day in the cheaper drop off city and had to stay at a motel mid-trip as a result. What you could do about that is have necessary info/pamphlets on hand to assist the truck renter.

christina O. 
Rating:
5.0

Nothing. Service was friendly and first class.

Emilie M. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Barbara and Gary are the NICEST people! Our truck rental was so easy, their location is perfect for our small town.... Thanks for being here!

rebecca L. 
Rating:
5.0

Customer did not leave a comment.

Taren K. 
Rating:
5.0

Customer did not leave a comment.

Gloria B. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn W. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Snowy river personnel very helpful and friendly. Nice folks. The truck was super clean and a pleasure to drive.

Tom S. 
Rating:
5.0

They took good care of me.

Randal A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Great folks. Very helpful and friendly. Would gladly recommend!!

GARY R. 
Rating:
5.0

Customer service was excellent.

BRENDA K. 
Rating:
3.0

Customer did not leave a comment.

Holly F. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
3.0

Customer did not leave a comment.

jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

HARRY H. 
Rating:
5.0

APPARENTLY U-HAUL ATTEMPTED TO HAVE ME DROP OFF TRAILER TO COOS BAY, WHICH WOULD HAD BEEN 40 MILES OUT OF MY WAY, I WOULD NOT HAD RENTED IF I WOULD HAD HAD TO DROP OFF TRAILER THAT FAR AWAY. APPARENTLY THE LOCAL U-HAUL WAS ABLE TO RESOLVE THE DROP OFF WITHOUT ISSUE.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

HARRY H. 
Rating:
5.0

EXCELLENT LOCATION, NOTHING TO SUGGEST

HARRY H. 
Rating:
5.0

Barbara & Gary were wonderful to work with. They accommodated all of our needs and made our move a much easier experience.

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Barbara was super nice. Scottsburg is a tiny town, at least an hour round trip to the next U-haul location. I was thrilled we could get a truck there as it was only about 1/2 mile from my Moms property. Barbara made sure we could pick up the truck at her location (no last minute surprise of having to drive an extra hour to get a truck at another location) and made sure we had the equipment requested. Great communication too, she kept in touch with me and called when something didn't look right to her. Would use them again and would recommend them without hesitation.

JUDY P. 
Rating:
5.0

These people at Snowy River Mercantile could not have been more helpful. I had issues with my vehicle and they went above and beyond to help me. Their customer service is top notch. As far as improvements needed, I didn't notice they needed improvements.

DONALD T. 
Rating:
5.0

You cannot ask for more polite and better service anywhere. You simply cannot improve on this.

Dave C. 
Rating:
5.0

Very friendly and helpful. Bent over backwards to give me the best possible service. To sum up my experience in one word would be: AWESOME!!!

RICK R. 
Rating:
5.0

These folk where frustrated since they weren't expecting my drop off

SCOTT R. 
Rating:
5.0

The staff were very helpful in assuring we had the vehicle we needed at the right time.

STEVE S. 
Rating:
3.0

Very nice folks, very helpful and friendly.

DAWN D. 
Rating:
3.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

you couldn't improve on anything as the persons we delt with were very professional and took pride in explaining everything to me, when I had a question they knew the answer immediately. You should be proud to have them representing your company

KAREN S. 
Rating:
5.0

They were very friendly

LINDA F. 
Rating:
5.0

Nothing.

Jeremy L. 
Rating:
3.0

Customer did not leave a comment.

mark B. 
No reviews have been submitted for this location.

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