very helpful and nice
Brianna C.
Customer Reviews for Snyder Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was great
Pamela M.Great customer service
Kenneth T.Very professional in Snyder TX. Arrived, reviewed paperwork and on my way. Great job U-Haul!! Thank you! John (Extremely Satisfied Customer)!!!
john B.Cut the weeds down...
Donald K.Had to drive 80 miles one way out of travel to this junk yard. Never mind the fact that I had the 3 week reservation in Lubbock. Got a text that Lubbuck rented mine out so that was now a no go. This Snyder location is the most abysmal site I've seen. It did look like a junk yard but less organized. There was no bathroom. We had to call two different people that knew me or I couldn't pick up the trailer... ridiculous! I also had to take a taxi in Lubbuck for fear of losing the trailer since it was picked up a day early. Also charged extra for milage when all of this was some lackey in Lubbocks fault. I've only been renting for Uhauls for 50 years and the one question over all of this is what the hell is a reservation good for when Uhaul will not honor it? Let me know. JJ
JESSE J.I signed up online, and the truck with dolly's were suppose to be ready to go at a certain time and it wasnt. I went into the store and the guy had to out everything into the computer again. Then I returned the truck a day early and there was another truck in the spot where I picked up the truck. This is where i was told to leave the truck but since there was another truck already there and there were no other open spots on the line, i backed the truck up to the building and dropped off the keys. On the next business day, i called up to the uhaul place in Snyder, and the guy who runs it yelled at me because i did not park it in the spot he told me. I swear he actually raised his voice at me, lol. He was pissed. Im not sure why I should deal with that when i believed I parked the uhaul in the safest spot available. Uhaul's management should take a hard look at that guy because he makes uhaul look bad as representation.
Thomas H.Nothing I can think of.
CHRIS N.It was a good experience overall. No complaints.
Toby L.Steve is the best! we rent quite often and have always been extremely satisfied with the service provided
JOANNE C.Everything was perfect!
Aubin M.More clean and climate controlled.
Nancy O.Everything was great
Mark D.Every time I call Steve he is always ready to help and always fixes me up right away. Thank u
Stephen T.Excellent customer service, very helpful.
JAMES F.Smooth easy drop off. Thanks for a great job.
Donald R.The proprietor of the Snyder facility was so friendly and accommodating. He was awesome
John P.Nothing it was wonderful
Terry K.Was closed
mendy B.The phone texting took more than 2hours, the dealer told us the company was having problems with this service.
Clyde W.N/A
jack C.Easy drop off
SASHA B.I did not get my cash deposit back from this site and would like to get it
James B.Have somebody there to cover the place during the lunch hour
PAUL H.Very helpful, knowledgeable and friendly representative for Uhaul
Dana S.Speeding up the process of getting the customer in the truck and on his way would be very helpful.
TOMMY L.Rented several times. It was always clean, sturdy and people easy to work with.
RALPH A.Dirty …truck was dirty and building is dirty. Like going to an old salvage yard. The guy was nice though, he just needs help or something. A little makeover at the place
yvette V.have more trucks available.
harry H.We did drop off after hours. Convenient.
STACIE C.The tire on the dolly was worn and blew out on us, causing a 3 hour delay very late at night in a remote area.
neil C.If someone I know needs to pick up a u-haul in this location I would recommend it. The equipment was old and probably needs to be overhauled or retired
Clive B.Steve did everything possible to make my trailer pick up smooth and easy. At first there he wasn't sure he would have the size trailer I wanted. He had one scheduled in, but wasn't sure it would be ready on the day needed. Arrangements were made to get it in Sweetwater vs Snyder, but when the size trailer was turned in Steve made adjustments so I could get it in Snyder. Thanks Steve, all went very well. Well done. If Steve did all this for me, I'm sure he will help you too.
William C.The day before I was scheduled to pick-up my U-haul in Sweetwater, Texas the truck was taken that night and I had to drive 50 miles one-way to Synder, to pick-up another U-haul. A 100 mile round trip put a crimp into the loading schedule. Yes, I got the 50 extra miles added to my rental agreement but no compensation for the additional feul cost for either the U-haul or my personal vehicle a total of 150 miles was driven. Where as the U-haul in Sweetwaterwas only 6 blocks away from my home where all the arrangements were made and the truck was sitting right there at the time. Poor customer service
Fred K.This is the second time we have had to drop off at this place. The owner is never friendly always makes you feel unwelcome takes forever to do the paper work. The establishment is filthy.
jan R.I was sent to this location (84 miles from my reservation) because the vehicle was not available at original Uhaul site even though I reserved 1 month ahead.
RENARD J.Very friendly and great customer service.
Ernest C.