Customer Reviews for Snyder Trailer Sales
(U-Haul Neighborhood Dealer)

337 reviews

1500 37th St   Snyder, TX 79549
(Between E Hwy 80 and College)

(325) 574-1999

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8:30 am - 11:30 am
  • Sunday:
    Closed

Services at this Location:

Contact Us

(325) 574-1999

1500 37th St
Snyder, TX 79549
(Between E Hwy 80 and College)

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8:30 am - 11:30 am
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
5.0

The proprietor of the Snyder facility was so friendly and accommodating. He was awesome

John P. 
Rating:
5.0

Nothing it was wonderful

Terry K. 
Rating:
3.0

Was closed

mendy B. 
Rating:
4.0

The phone texting took more than 2hours, the dealer told us the company was having problems with this service.

Clyde W. 
Rating:
5.0

N/A

jack C. 
Rating:
3.0

Customer did not leave a comment.

nancy O. 
Rating:
5.0

Customer did not leave a comment.

DEWHITE W. 
Rating:
3.0

Easy drop off

SASHA B. 
Rating:
3.0

I did not get my cash deposit back from this site and would like to get it

James B. 
Rating:
3.0

Have somebody there to cover the place during the lunch hour

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

Juan F. 
Rating:
1.0

Customer did not leave a comment.

REBEKKA M. 
Rating:
3.0

Very helpful, knowledgeable and friendly representative for Uhaul

Dana S. 
Rating:
5.0

Speeding up the process of getting the customer in the truck and on his way would be very helpful.

TOMMY L. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Rented several times. It was always clean, sturdy and people easy to work with.

RALPH A. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Dirty …truck was dirty and building is dirty. Like going to an old salvage yard. The guy was nice though, he just needs help or something. A little makeover at the place

yvette V. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Customer did not leave a comment.

TAMELA M. 
Rating:
5.0

have more trucks available.

harry H. 
Rating:
5.0

Customer did not leave a comment.

RACE A. 
Rating:
3.0

Customer did not leave a comment.

Alan Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Brad S. 
Rating:
3.0

Customer did not leave a comment.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
3.0

We did drop off after hours. Convenient.

STACIE C. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

The tire on the dolly was worn and blew out on us, causing a 3 hour delay very late at night in a remote area.

neil C. 
Rating:
3.0

Customer did not leave a comment.

Anna G. 
Rating:
4.0

Customer did not leave a comment.

Mason K. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
3.0

If someone I know needs to pick up a u-haul in this location I would recommend it. The equipment was old and probably needs to be overhauled or retired

Clive B. 
Rating:
3.0

Customer did not leave a comment.

Sidney K. 
Rating:
5.0

Steve did everything possible to make my trailer pick up smooth and easy. At first there he wasn't sure he would have the size trailer I wanted. He had one scheduled in, but wasn't sure it would be ready on the day needed. Arrangements were made to get it in Sweetwater vs Snyder, but when the size trailer was turned in Steve made adjustments so I could get it in Snyder. Thanks Steve, all went very well. Well done. If Steve did all this for me, I'm sure he will help you too.

William C. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

ANDREW P. 
Rating:
2.0

The day before I was scheduled to pick-up my U-haul in Sweetwater, Texas the truck was taken that night and I had to drive 50 miles one-way to Synder, to pick-up another U-haul. A 100 mile round trip put a crimp into the loading schedule. Yes, I got the 50 extra miles added to my rental agreement but no compensation for the additional feul cost for either the U-haul or my personal vehicle a total of 150 miles was driven. Where as the U-haul in Sweetwaterwas only 6 blocks away from my home where all the arrangements were made and the truck was sitting right there at the time. Poor customer service

Fred K. 
Rating:
2.0

Customer did not leave a comment.

Clarence F. 
Rating:
1.0

This is the second time we have had to drop off at this place. The owner is never friendly always makes you feel unwelcome takes forever to do the paper work. The establishment is filthy.

jan R. 
Rating:
3.0

I was sent to this location (84 miles from my reservation) because the vehicle was not available at original Uhaul site even though I reserved 1 month ahead.

RENARD J. 
Rating:
5.0

Customer did not leave a comment.

royce H. 
Rating:
5.0

Very friendly and great customer service.

Ernest C. 
Rating:
3.0

Customer did not leave a comment.

Summer M. 
Rating:
5.0

Thank you the 24 hr Drop off and the online app Are Really Great Items y'all have. I like the pictures that you can take and are friendly easy to use . Great experience Awesome

ERNEST C. 
Rating:
5.0

You can't improve perfection. Everything was perfect

Tammy S. 
Rating:
5.0

I did not come in contact with anyone I just dropped the trailer off

BARRI M. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA T. 
Rating:
5.0

Great customer service

Jerry P. 
Rating:
1.0

I returned on Sunday.... called store number and NO ONE answered or took the call .... no recording for me to leave message that trailer was returned a day early! No credit for a day early! Again.... poor poor!!!!

David W. 
Rating:
5.0

Nothing

Albert R. 
Rating:
5.0

B great service

Marion C. 
Rating:
2.0

Customer did not leave a comment.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Manuela C. 
Rating:
5.0

Once again extremely helpful very polite great experience from start to finish

Albert R. 
Rating:
4.0

Customer did not leave a comment.

Sid P. 
Rating:
2.0

We were unable to pick up our truck in the location we requested. We were sent here, he would not allow us to pick up our truck at the time we had requested and had been approved with our reservation. We were not given our 27 foot truck we had reserved but we did get the 20 foot which was not big enough, our cost did not change with the smaller truck. Why do you allow reservations if you do not uphold them. Super disappointed.

macy B. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
3.0

C lean and straighten up the store area. Associate was very helpful.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
1.0

The owner of the location needs more familiarity with your mobile reservation and checkin options. I did my reservation online and checked in online. When I went inside to pick up the key, the owner of the location was rude and dismissive. He made me wait until he had finished setting up another customer who had not made a reservation. When I told him that I needed to pick up a key for my online reservation he said “you can't do that”. I informed him that I made an online reservation and had started the online checkin process and he said that I couldn't have done so because uhaul hadn't told him about it and that everything had to go through him. At this point he hadn't even bothered to look at my phone which had the key pickup screen open or look at his own computer. He told me over and over that I couldn't pick up the vehicle because he hadn't “staged it” and that I hadn't done a contract with him. When I told him I did the rental agreement online, he said that wasn't sufficient. It seemed as though he was insisting I needed a paper copy. Once he checked his computer he did give me the key to the truck but berated next for accidentally clicking the confirmation that I had the key before he gave it to me. I was thrilled to discover I did not need to interact with him again to return the truck using the online return and key drop box. I like the online option a lot. Please educate the owner of the Snyder, TX location on how to use it.

Michele S. 
Rating:
3.0

The seemed to be understaffed and the staff they did have was unfriendly and gruff. They got upset when we showed up at the time we booked online.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L C. 
Rating:
2.0

Establishment was pretty outdated. Could use some refreshing.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

Jay N. 
Rating:
4.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
1.0

See above.

William H. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

It was too far for me from my primary location.

Habeeb S. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
2.0

Invest in some customer service. I would have liked to have seen a mask on the employee since we are in the middle of a pandemic.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
3.0

Customer did not leave a comment.

Judy G. 
Rating:
3.0

Customer did not leave a comment.

Brad G. 
Rating:
3.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
4.0

Customer did not leave a comment.

Jitendra D. 
Rating:
5.0

Customer did not leave a comment.

Jacqulynn W. 
Rating:
5.0

Steve Miller was very accommodating and helpful.

stan F. 
Rating:
1.0

Tried to charge for EXTRA 50 miles for returning the truck that needs maintenance.

Veronica N. 
Rating:
3.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

It was cold as heck, but Steve Miller was johnny on the spot, got me unhooked and on my way. Thanks Steve

Steve W. 
No reviews have been submitted for this location.

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