Customer Reviews for Solana Beach Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Solana Beach Storage

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Elliot K. on

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Michael F. on

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Morgan M. on

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Fantastic customer service, if i ever need anything else from storage or movinf I will always come to solana beach

George G. on

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Bruce B. on

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Todd was very helpful and got me going as fast as he could. Checkin afterwards was easy and quick.

Anelida B. on

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STEVEN L. on

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Janet J K. on

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Absolutely nothing could improve my experience! The office was exceptional- clean, bright, restrooms, coffee...choice of products to help moving. Check- in was fast & friendly. Check- out the same & efficient. Summer, your Service Personnel, was AMAZING!!!! Todd was also there to assist her. Thanks so much for a stressless rental??

Steven M. on

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Roxanna S. on

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The bathrooms were sparkling clean-5 stars, the service and water upon arrival-5 stars, the truck however was not swept out prior.

Ute M. on

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Highly professional and very friendly staff.

Brenda A. on

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patricia k. on

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Reserving the truck initially was difficult. I had to call three times, nut once it was confirmed - all was perfect!

Adam S. on

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renee s. on

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michael m. on

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Best UHaul location I have ever been to

Pamela P. on

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The front desk girl was extremely rude and threw the papers at me. She apologized and said she looked it on camera later and she could see how in fact she threw the papers at me. She doesn’t say please or thank you to customers. Terrible!

Matt R. on

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I can no longer trust UHAUL as a reliable source for my business use of rental vehicles. Here is an example of my last two reservations this past week: 1.)Reserve a van online at my chosen location. 2.)Receive an email confirming the reservation at my chosen location. 3.) Then receive a voicemail confirming my reservation at some random establishment 30 minutes drive away. 4.) Attempt to call the establishment to find out if I no longer had a reservation at my preferred location or if a mistake had taken place. (This resulted in being on hold twice for a total of 45 minutes. After finally reaching someone they then confirm that my original reservation at the Solana Beach location was intact and they do not know why I received the call from a different location). 5.) Show up with my workers at my original confirmed reserved location only to have the attendant tell me they have no record from UHAUL for my reservation and no vehicles were available. 6.) After then having to scramble to rent private vehicles from another company, I receive a call from a location 30 minutes freeway driving away telling me I was late for my reservation. 6.) After returning to my office and checking my email I see a confirmation from ANOTHER location 45 minutes drive time from me. Not only is your system dysfunctional, it is completely unreliable at a time when people need to operate in a time efficient and methodical manor. You as a company should recognize this fact.

miguel k. on

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Very professional!

George W. on

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Emily S. on

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Joseph S. on

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Mark M. on

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Nothing to improve on. Outstanding customer service, professionalism and courtesy. Couldn't be better. And little touches like giving out a bottle of cold water or cookies on the counter for customers is well done. Thanks much

aileen r. on

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Great customer service!

Roger Z. on

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Office crew was polite and helpful

Walt A. on

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Great Service....Amazing cookies. Water was nice as well

Troy M. on

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It's really not the locations fault - it's U-Haul's fault. I reserved 12 moving blankets, and they had none. I had to buy two blankets and bubble wrap and the people there could care less about U-Haul. They said "We don't work for UHaul and UHaul has awful service". They were not very friendly. It worked out ok and I was able to return one blanket, but still paid $40. It was not a great experience.

Robert P. on

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John S. on

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Bryce was very professional and helped with all of my moving questions. A+

Jackie L. on

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Great service and the COOKIES were amazing !!! Thank you!

Bruce B. on

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Smooth. Friendly helpful staff

Gregory W. on

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The interior office was very clean. Staff was friendly & professional. The truck was fully functional but looked like it hasn't been cleaned for some time... I wasn't expecting bleach clean but there were at least 5 to 7 large old almonds and several crusty old French fries by the drivers seat floor. An air hose blast would easily clean out quite a bit...

Melanie D. on

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Andrew L. on

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