Customer Reviews for Solana Beach Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Solana Beach Storage

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DOUGLAS M.
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all good

RICHARD F.
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Customer did not leave a comment.

Jolene B.
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Cookies and water! And friendly and fast! One of the best!

Daniel J.
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Customer did not leave a comment.

Lorilyn M.
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Totally exceeded my expectations. The location gave me water and cookies. Such a nice touch. I love that you attached blankets and a handcart in the truck. We didn't need it, but it would've been awesome to have it right there if we did need it. Brilliant from a business perspective as well!

Michael R.
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Customer did not leave a comment.

John S.
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My reservation was not available and I'm entitled to a refund because of the "guaranteed reservation" . Also, I was charged for gasoline unnecessarily. Extremely unhappy, I will never use Uhaul again.

Darioush D.
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Customer did not leave a comment.

Bruce H.
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Wash the vans and clean the windows

Michael C.
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Very helpful staff. Seemless and efficient rental process.

GREGORY D.
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Such an easy transaction. Win-win

Maratkhan A.
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not allowed to return the car elsewhere

James B.
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Customer did not leave a comment.

Kathy D.
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Customer did not leave a comment.

Jeff M.
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none

Rosalind L.
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everything was great

grant F.
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better comm on details

Robert K.
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Customer did not leave a comment.

Lawrence F.
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Customer did not leave a comment.

QUINCY T.
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perfect take in and hand off.

Michael L.
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Customer did not leave a comment.

PHILIPPE P.
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Customer did not leave a comment.

James A.
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Kind, professional service so just keep it up.

David B.
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Best storage facility in San Diego. Super friendly,reasonably priced and service is off the charts.

Mary A.
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very friendly staff

Frank F.
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Customer did not leave a comment.

Todd S.
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The personnel there are amazingly friendly. Best moving experience ever. The staff is so hospitable.

Matthew C.
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Customer did not leave a comment.

David L.
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Friendly and quick

Michal A.
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Customer did not leave a comment.

Keilani O.
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Customer did not leave a comment.

KEVIN R.
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GREAT SERVICE . WELL ORGANIZED. TAKE CARE OF THE CUSTOMER UPON ARRIVAL FOR PICK-UP AND DROP OFF. VERY SATISFIED. THEY MAKE IT EASY FOR THE CUSTOMER!

NED T.
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Customer did not leave a comment.

Kenneth C.
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The truck is so dirty inside. Looks like never be clean after last customer dropping off.

AMER C.
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Even though I went through the check-in process online, I had to repeat the whole thing in person (provide a credit card, driver's license, select insurance, etc.) It beats the purpose of the online check-in.

Robert O.
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Customer did not leave a comment.

MATTHEW D.
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It'd be great to have a protected area for after-hours drop-off.

ANDREW R.
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Truck and service was excellent truck was great on MPG . truck was just dirty from.road trips hasent been washed in a bit

Alison J.
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Customer did not leave a comment.

Paige H.
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The staff member at Solana Beach Storage was unpleasant in both encounters for drop off and pick up. The interior of our truck clearly had not been wiped down or cleaned in some time - and whoever previously used it had even left a swell water bottle in the car. When they tried to hand me the bottle after checking my mileage at drop off and I told them it was already there when I got in, I asked if they clean the vans before use and they said "not when people drop off late and the next person picks up early". Personally, I would not have minded waiting an extra 5 min at pick up to have the inside lightly disinfected because the last customer was "late". Will not be using this facility again and makes me question the cleanliness of future uhaul rentals during this covid period.

Charla T.
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Thank you!!

Timothy S.
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I have rented trucks a few times per year for forty years. Vehicle rental does not get more professional and courteous than this...

Yasmin H.
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I think everything was great. The check in and check out were fast. Staff were very professional and friendly. And all wearing masks to protect customers and themselves. Thank you.

Candace S.
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Make sure the vehicle is cleaner. Windshield was dirty inside and out, other than that it was pretty nice.

Christopher D.
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Customer did not leave a comment.

Maria C.
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Great job on sanitation standards for this times! Thank you for the amazing service you provided me!

John S.
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The gas tank was not full when I left the lot. I did not see it till I drove a couple miles, and did not want to turn around and go back. I took a photo of it. When I filled the tank, I put in 5 gallons of gas. I only used two. The manager Ken, said I am responsible for checking the tank before I leave the lot. He said he could not help me. While checking in, he said the words, "The tank is full". I believed him, my bad. Should I have checked the oil? Maybe a compression check? Inspect the welds on the frame? Its the lack of quality service, that extra mile that I missed here. This was an easy fix. They just chose not to do it. I will choose to go somewhere else next time.

Henry J.
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This is a very efficient facility. I will happily rent a U-Haul from them again.

Marquis H.
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Customer did not leave a comment.

Darrell C.
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Customer did not leave a comment.

Christopher R.
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The staff was friendly and efficient. I would definitely come back and rent from them again.

Patrick M.
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Make clear that this location doesn't do phone pick-up and drop off. Make sure that that what you ordered is in the truck and don't rely on UHAUL Site or personnel. Also, UHAUL wouldn't reimburse the $7.00 for the rented dolly that was supposed to be in the truck.

William C.
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Customer did not leave a comment.

Wayne W.
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Truck was dirty, not cleaned since previous customer, Disgusting. Just 40miles of gas left so had put gas in immediately. Location could not care less. Next time I'll look for an alternate location or other truck rental option.

jose U.
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Very Dirty rentals

Carol C.
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Nice service. Good location. Pleasant people.

Loren S.
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Thanks so much

Andrea L.
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Helpful and friendly staff. I had a minor issue with my drive license which was solved anyway.

Patricia M.
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Very nice staff, great check in and super clean facility. But the cargo van bed was not clean and the rubber floor was somewhat curled up. We had to carefully lift a sofa over the curled area, which made for more work. Guess we've been spoiled with newer vans at other UHaul locations.

Brian F.
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Customer did not leave a comment.

Kathryn G.
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The location was clean, friendly, and totally professional. The van, however, was dirty, had less gas than it was supposed to, and had a warning message for low tire pressure.

Dheeraj Williams M.
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Customer did not leave a comment.

RICHARD B.
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Customer did not leave a comment.

Michelle M.
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Customer did not leave a comment.

Paul D.
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The staff was great

William J.
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Great product and service

Ethan M.
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We reserved a dolly that was not available and the truck came without any furniture blankets which I didn't realize until I left the facility. The staff is very courteous and helpful.

Christian S.
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pleased do not change location of pick up at last minute. I had reserved for this location. day before pick up, uhaul changed pick up to location 15 miles away, which would add 30 miles round trip to my mileage. This was not the fault of the solana beach storage location. they were very kind and helpful to getting me to understand what happened. in the end, I was able to call am of my rental, and they had the vehicle available for rent. your solana beach storage staff were very helpful, and went out of the way to make sure everything went smoothly.

Eric M.
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Customer did not leave a comment.

Sukhbir M.
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Your mobile app is still not perfect. I had to ask for assistance when I returned the car!

Paul A.
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The agent at this location was top-notch and the office is really well organized,modern and clean. So no problems there. But having the requested equipment available on the day of the start of the rental (that was reserved and confirmed by UHaul 3 weeks in advance of the rental) would be appreciated. Only finding out when I went to pick up the equipment that the only available truck was smaller than I reserved and that all the moving blankets at this location had been stolen was not what I expected of UHaul.

Jolene B.
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Quick, easy, clean and friendly! Offered me water. It's my new go-to location for trucks (I have a children's theatre and rent trucks frequently).

Richard E.
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Customer did not leave a comment.

James T.
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Customer did not leave a comment.

Charles D.
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There were several excellent attendants who helped us with our rental. They were all superb! They explained everything very well, offered us excellent cookies, and gave us small gifts when we returned truck. I would hightly recommend this site for U-Haul rentals!

Mary A.
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There was a warning light that came on intermittently saying: "Passenger rear sliding door is ajar." When is checked the side door, I couldn't even open it. This did not impede my use of the van. It was very annoying.

Glenn C.
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Very positive experience-friendly and efficient.

Himne D.
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Customer did not leave a comment.

Thomas H.
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Customer did not leave a comment.

Akash C.
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I felt there was no customer service at all. The person who served me whilst I was picking up my uhaul truck did not want to even get of his chair at 9 AM in the morning. I requested to add an extra driver, he said 'its fine, you dont need that its all covered' I am sure it is not if the other driver unfortunately hit someone. Not by law. He then simply handed the keys and here you go. He did not even move from the desk let alone assisting. I collected the keys and as I tried to drive out felt some difficulty in trying to understand the gear shift, I requested for help. He turned up with an awful attitude and instead of assisting said he may have to cancel the reservation just because he did not want to help. Also probably he had to move from his desk to help his customer. Appalling behavior. As I left I realized the tank was not as much full as it stated on the paperwork, clearly because this person did not bother to check before he handed the vehicle to his customer or was too lazy to do so. I just filled it up to avoid any more confrontations after a long day.I tried to find out his name upon returning my truck and I was informed it was Ken who served me. Based on my experience he must be thoroughly trained before let in front of customers. On the contrary on Wednesday 10/9 I was served by Todd, who was great! and did a great job!

Ann W.
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Customer did not leave a comment.

Jody H.
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Customer did not leave a comment.

Lisa J.
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The staff was very helpful and friendly!

Brian O.
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Rented from a few locations in San Diego area and this is by far the best experience I have had. Great customer service, super clean property and extremely friendly people behind the counter!

James F.
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very efficient. everything was ready when we got there

Elliot K.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Morgan M.
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Fantastic customer service, if i ever need anything else from storage or movinf I will always come to solana beach

George G.
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Customer did not leave a comment.

Bruce B.
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Todd was very helpful and got me going as fast as he could. Checkin afterwards was easy and quick.

Anelida B.
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Customer did not leave a comment.

STEVEN L.
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Customer did not leave a comment.

Janet J K.
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Absolutely nothing could improve my experience! The office was exceptional- clean, bright, restrooms, coffee...choice of products to help moving. Check- in was fast & friendly. Check- out the same & efficient. Summer, your Service Personnel, was AMAZING!!!! Todd was also there to assist her. Thanks so much for a stressless rental??

Steven M.
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Customer did not leave a comment.

Roxanna S.
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The bathrooms were sparkling clean-5 stars, the service and water upon arrival-5 stars, the truck however was not swept out prior.

Ute M.
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Highly professional and very friendly staff.

Brenda A.
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N/A

patricia K.
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Reserving the truck initially was difficult. I had to call three times, nut once it was confirmed - all was perfect!

Adam S.
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Customer did not leave a comment.

renee S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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