Customer Reviews for Soleta Classic Restoration Inc
(U-Haul Neighborhood Dealer)

29 reviews

80 Grove St   Prophetstown, IL 61277

(815) 537-2595

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(815) 537-2595

80 Grove St
Prophetstown, IL 61277

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

hannah S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
1.0

If you have issues with this place just contact David at traffic control. He saved me from a contract error that customer service couldn't do. The facility wasn't reachable when I had issues with my rental but David was on top of it. Just contact him.

Nicole W. 
Rating:
2.0

If it wasnt for Dave who helped me all along the way i would have received no help from this location.

Steven D. 
Rating:
3.0

Customer did not leave a comment.

bob F. 
Rating:
2.0

Supposed to pick up at noon, no one there, had to call uhaul to get info on key and pay at 2:00 pm. Behind by 2 hrs. Not sure what happened but a phone call telling me when they wouldn't be there would have been nice instead of making 2 trips.

Mike J. 
Rating:
2.0

Customer did not leave a comment.

Wes J. 
Rating:
3.0

Customer did not leave a comment.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
1.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

The corporate scheduler was rude and presented a higher quote then needed. I would never work with the corporate scheduling in Arizona ever again.

Megan J. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Jesse was great! Though the computer was difficult, he was able to finalize my rental. They hooked up the trailer and made sure I was set to go. Friendly, professional and I'd rent here again if needed. Thank You! Sheryl

sheryl K. 
Rating:
5.0

Very nice man

Joel B. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Not happy that when it waa suppose to be a 24 hour rental I get an email saying it had to be back that day for thay much money I should of had it for 24 hrs not happy I should be given a diacount5

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

No one present at location. After 3 customer service calls, finally got access to the truck, an hour and a half late.

Brian I. 
Rating:
1.0

No one was there to help me. Had to do contract with a gentleman over the phone. There was a mirror missing and a broken hook up on the trailer. After 2 hours of waiting I had to hook up the trailer by myself. I will not use this location again. Very pissed off might not use uhaul again after this ever

Jerald W. 
Rating:
3.0

Customer did not leave a comment.

Lonnie W. 
Rating:
1.0

My 15' truck rental was switched from West Davenport Uhaul (which is also where my storage unit was located) to this location a couple of days before my move. When I showed up at 8:30 (business was supposed to open at 8:00) the office was empty/locked and my truck wasn't there. My truck ended up showing up around 8:45-9:00, but the office manager never ended up showing up. If I hadn't have been there so early for my appointment to have the lady dropping off the Uhaul hand me her key, I wouldn't have had a truck for my move and would have had to cancel my movers at my own expense. I also had to take the trailer off by myself because of this. The Uhaul customer service was thankfully helpful and ended up sorting this out just in time for me. Overall, this whole situation was totally inconvenient, unprofessional, and ridiculous. I would think twice about continuing business at this location.

Jon F. 
Rating:
3.0

It was a 3 hour round trip after the pick up location was changed. I had requested a larger dolly but was supplied with the smaller one. I'm believe I paid for the larger one too. Registering was a pain. I had done pre-registration but the app your locations have to use was extremely slow.

Kylie S. 
Rating:
4.0

Customer did not leave a comment.

nathan B. 
Rating:
5.0

After renting from 3 different locations, I can safely say your software program is lacking "ease of operation".

Keith F. 
Rating:
3.0

Customer did not leave a comment.

Donna K. 
No reviews have been submitted for this location.

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