Changed my reservation to a dealer location from a storefront the day before. There was no equipment in the truck for my orders. Had to travel and wait two hours before I could get my truck or my equipment. My original reservation was made at the Stone Mountain location and when I went there to get what equipment I could they only had 2 things out of 7 I needed and They still charged me full price and deposit. The reps were very unpleasant and did not help me during this experience.Leanna S.
(U-Haul Neighborhood Dealer)
Stone Mountain, GA 30083
- Mon–Fri10:30 am–5 pm
- Saturday10:30 am–3 pm
Services at this Location:
One-Way and In-Town® Rentals in Stone Mountain, GA 30083
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- 3.5 Average Customer Rating
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Using the app for the truck share was terrible, both during the reservation, pick up and return. The app failed to recognize my password, and wouldn't accept my taken pictures to prove the cleanliness of the returned truck. I would use Uhaul again but it would have to be a face to face reservation + pick up + return.Bishayla B.
Decrease check in timeAnthony R.
Only thing I saw was wrong oil light stay on to change oil!DWIGHT M.
They never told me they switch my location. When I got there I couldn't get the truck right away. I had to provide a friend name or lease and it was freezing. Uhaul should've asked me for this information upfront.Alyessa B.