Customer Reviews for Somerset Sales & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Somerset Sales & Rental

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Edward M. on

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Brandon M. on

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sheila S. on

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There was a younger man (late 20's early 30's who helped us. He was very angry and appeared to be "on something". He was rude. An older gentleman came to counter. He was leaving for lunch? The younger man asked if he would show my husband the trailer & help him get it hooked up etc. They went outside. The younger man continued with his disgust and anger. Of what? I don't really know other than his time was being wasted? He was angry at how long it took the U-haul info to print. He was screaming, swearing and slammed the counter extremely hard. So hard that I jumped back thinking he was going to lose it. The paperwork finally printed. He rudely told me where to sign, made some other rude remarks and tossed the papers at me. I got out of there as soon as I could. Very sad situation.

mark B. on

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Richard S. on

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All we did was drop the truck after-hours, so we didn't go inside. Even though the store was closed, there was someone there who asked if I needed help, which was very nice.

Royed W. on

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GC Jone B. on

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KYLE D. on

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This location did a fantastic job, very helpful, knowledgeable and overall great to work with. We will definitely be using them in the future for other moving needs.

mark B. on

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your reservation system is extremely poor and not user friendly or informative - Very frustrating experience.

Ken S. on

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Can’t think of anything.

Marcia A. on

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Savannah S. on

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Scott K. on

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Michael K. on

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robert R. on

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Not enough help in returning

leslie A. on

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He took care of me like a brother

DALE M. on

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Dan M. on

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michael L. on

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John K. on

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Ted D. on

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Neil H. on

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CINDA Y. on

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Craig F. on

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They were very flexible and easy to work with.

THOMAS H. on

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5x8 trailer reserved was not in operable condition. However, manager at location called Uhaul traffic arranged for a RV size trailer at same price.

James S. on

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Todd B. on

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Darren W. on

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Benny B. on

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These are the best folks i have ever dealt with. I have osed rental vehicles many times for moves and such. Bonnie and the gang at Somerset Rental are GREAT. I appreciate having them, so close, and so very friendly. Keep them with U-Haul at all cost. They are good representatives to your success, especially in this area!

Timothy P. on

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The truck leaked water from a rain storm and damaged cargo. I purchased the safe move insurance and need to file a claim. I told the location the truck leaked, they said they didn't care. You could see where they tried to caulk the leak in the past.

Kathy S. on

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