Customer did not leave a comment.Bruce L.
Customer Reviews for Somerset Sales & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lee C.
Customer did not leave a comment.Mitchel P.
I have utilized four different U-HAUL locations and they are all consistent. I wish I would have started using your services years ago. Keep up the good work. Thank you.doug G.
Customer did not leave a comment.Adam F.
Customer did not leave a comment.REBECCA J.
People were great top notch customer serviceDONNA H.
Customer did not leave a comment.ROBERT L.
very helpful and courteousRoberta S.
Customer did not leave a comment.melisa K.
Nothing! Friendly service!Robert S.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Douglas M.
We did not receive our two dozen moving blankets that we ordered and would like a refund.Wade M.
This is a nice location for me to drop off at or use when I am in this area. The facility is clean with a nice parking lot to drop off at. The staff at this location is OK but could be a bit more friendly. The person was short with responses. I have noticed this before.LARS L.
Customer did not leave a comment.Nick P.
Returned at night ..Used mobile App. Parking lot and key drop box could use more lighting.THOMAS M.
The truck was in terrible shape mechanically. I am not one who easily gets queasy driving, but when I picked up the truck it shook so violently that I had to pull over and stop because of motion sickness (which I've NEVER had). I would have returned the truck if I didn't need it so badly. I informed the rental facility of this and they said they would try to get the truck taken out of service. What happened after that I have no clue.Christopher V.
Lower the prices a little bit for across country trips, insurance and gas are expensive too.MICHELLE J.
Improve customer serviceAdam P.
We were disappointed they didn't have the bigger truck we had reserved a month in advance and had to take a smaller truck.Katie M.
They gave us a trailer, with a bald tire, soo we took it to the uhaul dealer in Brooklyn Park, we talked to the manager, Alex, they said they're was nothing they could do, they didn't have the tires. Call roadside, if something happened. We drove over 1100 miles on that tire that leaked. Very worried all the way home,glen K.
The Cab was Filthy, There were dirty blankets left from prievious renter and the bed of the truck not swept out. The business dosen't seem to want to have any thing to do with the renting business. Maybe a bad day so i'll give them that but so was mine. The New Richmond store could teach all your people how to helpfull. She was fantasticRobert S.
Customer did not leave a comment.John N.
Customer did not leave a comment.Jodie D.
The agent was not helpful. Would not provide me a copy of my receipt, which it turns out I was over charged. The trailer had a padlock on it, so I had to get a bolt cutter to remove. I called the next day and once again the agent was rude and told me this was all my problemSara C.
Customer did not leave a comment.CHARLOTTE R.
The location and the local agent were amazing, however UHaul is a nightmare. Your cooperate people kept moving my reservation and nothing was really offered to help out. We ended up losing 3 hours on moving day having to drive from MN to WI to ensure we had a truck. UHaul doesn't care about their client's time.Ryan M.
Customer did not leave a comment.Sam T.
Customer did not leave a comment.Wendy N.
I appreciated the ability to drop off the equipment after hours using the website.Daniel C.
Dropped off trailer on Monday. They called and asked when I was going to return trailer on Wednesday!Robert A.
Customer did not leave a comment.kirsten R.
Seems like none of the rental companies clean the equipment.William G.
The 5x8 that was rented to me had a light out on the driver side - no blinker no break light. This would be a concern due to possible issues with police or drivers behind me.nicolas C.
Get more locations like this. The owners care and are very helpful.Bryce L.
Customer did not leave a comment.Jay P.
The person who was supposed to open was 1 hour late. TerribleRonald B.
I will actually go back and buy some things from that LocationERIC T.
Customer did not leave a comment.Donald H.
Thank you for having such a big truck available to rent and use. The price was decent and it went great!Jeff S.
The staff at this location are great people to deal with I am glad to have them in Somerset!Robbie K.
Customer did not leave a comment.Jonathan L.
This pickup location was not one I selected. I had selected one much closer to where I was starting from. I was told via phone the day before that this would be the pickup location. This location was easily 10 miles opposite direction from where I would be loading the truck, which means a 20 miles round trip just to get the truck. The person on-site said it was probably that the other location did not have the truck that I rented. I don't feel that the fact that the pickup location might be changed after I submitted the rental request was adequately communicated. When I made the rental, I indicated I wanted to rent an appliance dolly and 48 moving pads. Neither were in the truck when I got it. I inquired in the office and was told that this location had NO appliance dolly, and that 48 moving pads were excessive. So, I did agree to only 24 which I received. I was also told that there is no way for U-Haul to keep track of their inventory at a location. This does not make sense. You obviously knew where a truck was, you should be able to know where an appliance dolly is as well! Slap a barcode on the device and scan it to track it. Lots of companies do this now days! I was told to call U-Haul and tell them about the change in # of moving pads and no dolly and the charges would be adjusted. I did this, I was told a note had been made on my rental. Yet, I was still changed based on the original rental request.Marlys N.
Customer did not leave a comment.Steven N.
Customer did not leave a comment.Lynn B.
Thank you!Steven S.
This was a perfect drop off location for us because it was on our way home.Richard B.
The people at this location were extremely helpful.Kathryn M.
Excellent customer service and follow-up.Dennis M.
Customer did not leave a comment.Bob R.
Customer did not leave a comment.Lee N.
Customer did not leave a comment.Alice T.
Customer did not leave a comment.Lynm W.
Customer did not leave a comment.Warren J.
Customer did not leave a comment.Ricky D.
Customer did not leave a comment.Aaron K.
Customer did not leave a comment.David J.
Fantastic place, employees were great and very accommodating. I'll Rent from them in the future.Lance B.
The young man working there was absolutely amazing. Very helpful and made the whole experience greatNeil H.
Could not find address shown on building to confirm I had the right night drop off location but did see other trucks thereRichard J.
Customer did not leave a comment.Allison D.
My issues were not surrounding the owners who helped me out, but their son who I dealt with when I returned the truck. He was rude, impersonal and grouchy. When I dropped the truck off he swore and seemed upset that he had to help me. I had some questions about the total verses what was initially quoted to me and he was really mean when he explained it to me. I realize he was also working on the other portion of the business and may have been busy, but he was awfully short with me. I'm honestly surprised he was so mean given how kind and helpful his parents were!Paige A.
The detail to service was excellent today. Thank you.Edward C.
Instructions for the key lock box were not clear, and the code was not shown when I returned the equipment.James E.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Jeff L.
Doug was so helpful and kind. Very appreciated...thank you so much! tkwTamra W.
Customer service was quick and friendly.Thomas D.
perfect, they had a dolly and furniture pads. The uhaul I had previously used at a separate loction did not have that available even though I I had ordered them. Awesome.Janette S.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Brandon M.
There was a younger man (late 20's early 30's who helped us. He was very angry and appeared to be "on something". He was rude. An older gentleman came to counter. He was leaving for lunch? The younger man asked if he would show my husband the trailer & help him get it hooked up etc. They went outside. The younger man continued with his disgust and anger. Of what? I don't really know other than his time was being wasted? He was angry at how long it took the U-haul info to print. He was screaming, swearing and slammed the counter extremely hard. So hard that I jumped back thinking he was going to lose it. The paperwork finally printed. He rudely told me where to sign, made some other rude remarks and tossed the papers at me. I got out of there as soon as I could. Very sad situation.sheila S.
Customer did not leave a comment.mark B.
All we did was drop the truck after-hours, so we didn't go inside. Even though the store was closed, there was someone there who asked if I needed help, which was very nice.Richard S.
Customer did not leave a comment.Royed W.
Customer did not leave a comment.GC Jone B.
This location did a fantastic job, very helpful, knowledgeable and overall great to work with. We will definitely be using them in the future for other moving needs.KYLE D.
your reservation system is extremely poor and not user friendly or informative - Very frustrating experience.mark B.
Can't think of anything.Ken S.
Customer did not leave a comment.Marcia A.
Customer did not leave a comment.Savannah S.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Michael K.
Not enough help in returningrobert R.
He took care of me like a brotherleslie A.
Customer did not leave a comment.DALE M.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.michael L.
Customer did not leave a comment.John K.
Customer did not leave a comment.Ted D.
Customer did not leave a comment.Neil H.
Customer did not leave a comment.CINDA Y.
They were very flexible and easy to work with.Craig F.
5x8 trailer reserved was not in operable condition. However, manager at location called Uhaul traffic arranged for a RV size trailer at same price.THOMAS H.