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Joseph M
Customer Reviews for Sonnys Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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NEAL MThe ratchets on the tie downs could have used some lubrication.
RANDALL MThe only inconvenience was that the truck I rented was parked in front of a sign, and I had trouble taking a photo of the back of the truck.
James CFriendly quick service
WILLIAM RWe were inconvenienced, because two hours before our reservation we received a call to let us know that the local location did not leave the keys in the dropbox. Although we were given back the $50 refund guarantee, we ended up having to spend more money because we had to go further. I wish we could’ve been told a little sooner because we had to scramble to get there to pick it up.
LINDSAY HVery personable and professional
Scott aThe 20’ truck ride was very uncomfortable and a struggle to keep straight on the road.
DAVID LThings were great here, too.
WILL CSpeed up email response time. Also, it went into spam folder
ROSTAND EOutstanding service, highly recommended..
WILLIAM BVery helpful and friendly. Thank you !
ROBERT MHAVE PEOPLE KNOW HOW TO HHOK UP A TRAILOR I HAVE REAL BAD BACK PROBLEMS AN CANT DO IT SO THEY HOOKED IT UP AN PUT IT ON THE WRONG SIZE HITCH BALL. IT CAME OFF GOING DOWN THE HWY SATURDAY MORNING ABOUT 430 AM. LUCKLY I DON'T THINK IT HURT MY TRUCK
JAMES HThe lady at Sonny's was so friendly, asked us about our trip down and asked if there were issues with the trailer. We told her about the brake system. She was grateful that we shared the information.
Sandra HVery friendly and efficient
MELISS PVery friendly and professional staff
Sean MAbsolutely nothing.
ROBERT HSonny's on hwy 707 in myrtle beach the young lady that helped me with my rental was excellent, very friendly, I made a major move to better my life and she showed compassion, empathy and made me feel so comfortable about my move. Thank you and I will definitely refer a friend.
Linda HI had a very pleasant interaction with the customer service at this location. The young lady was very helpful and made the process quite easy. Would recommend this location with any hauling needs.
Russell TThe lady who handled the transaction was courteous, friendly, and knowlegable.unfortunately I have forgotten her name.
Ralph SFirst I went to 5604 Kings Hwy Myrtle Beach SC (U-haul). A woman mgr was on phone. My wife and I stood there over 15 minutes before she even spoke to us. Said she had nothing available but Rotts U-haul in Garden City had a 15 ft van. Mgr called someone and said they had a van for me. She couldn’t even give good directions , 6 or so miles later I found it. No one there , called back to 5604 kings hwy and woman finally answered. And said in about 10 minutes the man would be there ( this was a self serve u- haul place) I waited 20 minutes called 5604 and woman said wait 10 more minutes. Waited 20 more. This went on for over 1 1/2. Hours. Called number on sign atRotts U- haul in Murrells inlet and lady on phone didn’t know what I was talking about. Called 5604 again. Guy answered phone and said wait 15 more minutes. I called number again and selected different number. Nice lady from your coperate headquarters said she had me a van at Sonny’s auto body Went there and super nice lady fixed me up. Would never recommend 5604 south Kings Hwy to anyone. That woman mgr was not nice nor professional Sonny’s Auto body was fantastic. And Tobacco Outlet in Lincolnton NC where I returned van they were nice
Donnie GThe representative that I spoke with and helped me to rent the appropriate UHaul was excellent! I was extremely pleased and grateful!
janice hGreat Uhaul truck and easy to rent!
Brian MDrop off was simple and easy especially when the location was closed. 24 hour drop-off was simple and worked well.
brenda jThe entire staff was extremely friendly and helpful!
Thomas JExtremely friendly and helpful
Dennis KI requested the insurance cancel for the second day and was not. I returned it later than 9:00 when I rented it an was charged another full day. So I’m asking for some kind of refund if possible. You can call me at +18432223787. I’m sure I will need your services again. Thanks Rick Jordan
RICKY JTremendous customer service from both the CLT and Myrtle locations. Couldn’t have had a better experience. The truck was clean and the staff made this the easiest move I’ve ever had.
John KI would recommend this location, but not others. After being told by them I could leave the trailer at another location, the next location said they would charge me for leaving it there up to or in excess of $100. She said they have the right to allow it to be left or not and thought it was rude that they didn't.
Derek HTurn in agent was exceptional!! Five stars!!
MICHAEL DWas small with shared lot so parking truck was not secure.
Roger LBelinda was very helpful and supportive!!!!
Dee PTook too long to get the truck. Unorganized
Haley SIt was an hour out of my way.
john dSeemed to be very disorganized.
Randy SMore notice time as to where the trailer was to be picked up.
Robert EThe truck was clean and ready to go when I got there first thing in the morning. When I returned the truck I was greeted outside with an easy return process so I could quickly be on my way. It was a great overall experience and I would use this location again.
Ciera EGreat people to work with . The lady was very helpful and took her time to be sure everything i needed was provided . I will use sonnys again !
EDWARD FThere wasn't a clear place to park my return, but after all this is a body shop and I didn't really expect one. They were friendly and very helpful.
Robert BExcellent service, very friendly
EARL BVery friendly.
Bob TCustomer service above and beyond expectation.
MICHAEL SEverything was excellent.Customer service was exceptional.
MENAHEM TNo improvement necessary! The lady was very pleasant and efficient! Can’t say enough good things about this location!
Patricia BThe lady that works there is a nicest person! She seemed to be genuinely excited that I was bringing her a 26 ft truck to add to her collection because someone needed it for some charity purpose or something. Super nice person and prompt to call me when I left several items in the truck!
brett wThe lady at the counter was very friendly and helpful. I live in a nearby community and this location is convenient for me. .
Michael FVery good experience.
TONY HThe representative (Belinda) at this location was super friendly and very helpful.
Mike BThe young lady that helped was very upbeat and positive. She was ready for me when I showed up.
Dwayne PSonnys was the second u haul dealership I went to. I went to life storage in Myrtle Beach first The woman working was very rude, told me I had to wait because one of her computers was down, then told me I could not rent the car hauler because what I was towing and towing with would not work. I kindly explained it would because I used the u haul app that asks all those questions and it told me it would work. She told me it would not, and spoke to me as if I were ignorant. So I went to sonnys we’re I was graciously greeted, ask what I needed, and 15 minutes later I was out the door with the car hauler I needed. I will never go and rent from life storage again. My experience at sonnys was awesome!!!! Thank you for your time.
FRANK COnly suggestion would be to oil ratchet straps on dolly occasionally.
ELISABETH VI enjoyed my experience at Sonny's Auto Body. Friendly, efficient and personable. Highly recommend Sonny's for all my U-Haul needs! Thank you!
Robert MAwesome customer service, can't remember her name unfortunately, but the women in the office was wonderful, I will rent from them again!
Beau IThe lady who checked us in (I can’t remember her name) was great. Uhaul had switched our reservation to this location during the night and she was not expecting us. She made it happen quickly and efficiently. I was so thankful because we had no time to waste.
Shawn T