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Aimee B
Customer Reviews for Sound Evolution
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and Jeremy was a pleasure to work with. I would rent from here again!
Stacy HThe online check-out experience was a disaster. I'm appalled that your app is so inadequate for the task. I couldn't upload the required photos at pickup, which made it impossible to proceed. I spent 30 mins trying to deal with that, and then tried calling the U-Haul number. I was told the wait for help would be 20-30 minutes. I didn't have that time to wait. I eventually logged in to the web version of your site, and the checkout had somehow been completed. I wasted 30 minutes trying to take the pictures for nothing. On top of that, the dollies I'd requested were nowhere to be found, and since I was picking up the truck outside of business hours, there was no one to talk to. I won't be using U-Haul again. I've had problems with every single rental over the last 20 years, but like an idiot, I keep using your company thinking that this time it will be better. It never is. If it's not confused staff, it's a broken-down vehicle. If it's not that, it's missing or poorly functioning equipment. One time, you charged me over $1,600 for some equipment I had not rented because a unit number had been entered into the system incorrectly. It took multiple phone calls and over two weeks to get my money back. No one at U-Haul really seems to care. It's likely the person reading this has nothing to do with any of the problems I've experienced, but the leadership at your company does and should care. Here's my personal message to your CEO: "U-Haul's customer experience is among the shittiest I've ever encountered anywhere, and I've experienced some pretty bad service. I imagine you don't give a whit about that, but just know that you run one of the worst companies in America. Congratulations. Love, Rob" Please send that to Mr. Shoen's email.
Robert CEvery thing was pleasant and just fell into place. The person working was pleasant as well..
Jason RVery nice, friendly and helpful. If I need a Uhaul again it will definitely be from this location!!
Michele TThis is the second time I've rented a trailer from this location and it won't be the last. Jeremy at Sound Evolution is great to work with! They have a great selection of U-Haul trailers or trucks to meet every need. Highly recommend! Thanks!
Tom PCustomer service was top notch! They took care of my needs, provided a trailer that worked perfectly and was obviously well maintained. I would highly recommend them and will definitely use them again.
Nate BGreat person to with with.. Thank you
Chris WDropped trailer off, it was not checked into the system so I kept getting bugged by uhaul saying that I had not returned the trailer. took almost two weeks to straighten out.
Nathan GStaff were friendly and helpful.
Sharron FThe owner was awesome and very helpful.
Barbara BThis was the best customer service I've had in a long time. If not the best ever. He was so helpful and kind and went above and beyond to help me get the equipment set up and ready to go. Made sure I had everything I needed and accommodated our needs. Definitely top rated.
angela Dcommunication using after hours pickup was horrible.
Bradley QJust a note - you may want to check the speedometer on this truck. i thought i was going at the speed limit, however, my wife said I was going way higher that the speed limit. So, one of the two speedometers may need to checked and calibrated.
Frederick MHad trouble checking in with the mobile app for an after hours pickup, the location service wouldn't work even though my location permission was enabled on my device.
Joseph GThey did a great job getting me set up. I was in and out in no time. I also didn’t need it for as long as I thought (2 days). I was able to get it back in one day and they credited my account to reflect the one less day of use. That was very much appreciated.
Steven TYour website and mobile app never worked the whole time.
Jennifer KI was really impressed with this location. I wasn't aware of this Uhaul location, but I guess it's been there for about a year. I wouldn't hesitate to rent from here again.
Tom PGood inventory to choose from. Not a busy location, easy out and in.
Dean TConfusing no signage and no staff. Cluttered lot so put it beside the only other U-Haul on the facility.
BLAKE VGuy seemed very unhappy to see me and to having to move equipment around to accommodate my dropoff. Really miserable attitude.
Robert BFriendly staff. Great price.
Jeffrey KMobile pickup was unorganized and not ready for us at 2 different locations. Poor management .
Bennet SFriendly service quick, and reasonably pricing! Thank you:)
Thomas PTwo of the rented blankets were wet otherwise, good experience
Jon KWe dropped off after hours. We had to call to find the drop off box for the key. We were unsure if there were other steps necessary to complete the drop off. It would be helpful if the app had a function that you could get a time stamp for your drop off. Otherwise, you don’t know if your drop off was recorded for the correct day and time and that you won’t get charged extra when the location is closed.
LOTTA KMore clear instructions to find the lock box, ended up walking across the entire site looking for it.
Christian PThe staff were friendly, but unable to assist due to a recent injury.
James BCharged us for ins.when we said no, 45 dollars over charged. Claimed we returned truck 2 gallons under when clearly see pictures we had put more gas in on return then it had on pick up 9.50 charged. On top of that , truck had low tire pressure on pickup and I had to add air a few times. Not normally not a big deal but snow storm later that night and low air made it to difficult to drive safely, so it sat and was full of are stuff so rest of things we moved with our truck and brothers van and driving was fine in those vehicles but couldn’t even make it out of driveway with U-Haul.( needs better tires) I want my 55.50 back in my account asap and I should get 1 day rental charge return.
Colin RGreat location to rent from!
Kathy HYour agent was friendly and helpful. My pickup and drop off went smoothly.
Daniel BBayport Stillwater U-Haul is the best place to rent from. They’re extremely friendly, very helpful and the vehicles are in great condition. Highly recommended them!
SHERRI TSuper friendly and easy to work with!
Casey FEasy pick up & easier drop off. Friendly fast service
Shannon MAll good
Nicholas SEasy location to get to .Trailer was in great shape, harness lights and everything worked. I will rent from there again.
Daniel KGreat service from Jeremy, who accommodated my requested changes. Will use them again!!!
Michael BJeremy was wonderful to work with and I highly recommend using his shop for all your moving needs! Jeremy had the U-Haul pulled up and ready to go for. my departure! The pricing was great and the best part is I received the U-haul for 24hrs/score🙂
tony dNone, owner was great, polite
Dave MOwner was very good to work with. Uhaul systems were down when I picked.up the trailer and he took the time to manually process the rental and then update and close out the reservation later when system.was back up. Would definately rent from again.
ROBERT MThe owner was very helpful to accommodate and help me for the first time towing. Thanks.
Jiaxin LOne of the headlights was out.
Ann OThey gave me a perfect truck for my move and was great to deal with.
John AVery personal and professional. Will use again when the need arises.
Troy DThe rental was confirmed for 9AM but the location wasn't open until 10AM. I have been billed 3 times for the same rental. Had to hook up the trailer and disconnect the trailer without assistance
Chris LThe return was super smooth. I got the help with the return. Even had a good conversation during the drop off, like talking with an old friend. Best experience yet with renting from U-Haul. I would definitely use this location if I needed it again.
Carrie Kblankets ordered were missing
Robert LThe equipment worked very well. Using e-mails to receive documents as opposed to have someone hand me the documents didn't sit well with me, Takes away some of the customer service
GREGORY DThe owner was great to work with and clear on instructions. Reservation online was easy. Beat U-Haul experience ever by far.
Scott BThe guys in the office were really friendly and helpful!
Mary MNo one was there I did an online return
Lisa CVery helpful even on short notice. I am a repeat customer and will continue to be.
LARA NThe person at this location said I only needed 36 blankets. The order I originally submitted said 60. We accepted 38 blankets, which is what we returned. However, I was charged for the 22 "missing" blankets.
Laurie CI felt like I got one too many notifications. It wasn't difficult but finding the correct number to call was a bit tedious. The guy I spoke to was quite nice and explained things clearly.
Lorraine GThey gave us a truck that worked
DANIEL BJeremy was absolutely amazing with helping me get a uhaul rented & he was definitely very friendly, happy & helpful - he made our renting experience very easy! I'm glad I got to meet him, shake his hand and say thank you- you were definitely a pleasure to deal with. Happy people really makes a big difference. Thank you again Jeremy (sorry I'm getting to this now, better late than never). See you again next time we're in the area!
Donna LVery helpful. This was the type of experience I expected of U-Haul.
Dennis SThe owner even helped hook up and unhitch the trailer! This is my second rental from this location and I wouldn’t hesitate to return.
LAURA H