Customer Reviews for South Beach Rentals
(U-Haul Neighborhood Dealer)

1,642 reviews

3916 S Coast Hwy   South Beach, OR 97366
(Located in South Beach next to Edge Gallery)

(541) 867-7262

Location Hours

  • Monday:
    8 am - 11 am / 12 pm - 4 pm
  • Tuesday:
    Closed
  • Wednesday - Friday:
    8 am - 11 am / 12 pm - 4 pm
  • Saturday:
    8 am - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(541) 867-7262

3916 S Coast Hwy
South Beach, OR 97366
(Located in South Beach next to Edge Gallery)

Services at this Location:

Location Hours

  • Monday:
    8 am - 11 am / 12 pm - 4 pm
  • Tuesday:
    Closed
  • Wednesday - Friday:
    8 am - 11 am / 12 pm - 4 pm
  • Saturday:
    8 am - 2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent representative.

Steve A. 
Rating:
5.0

Inconvenient to have to park our personal vehicle across busy Highway 101 while using a uhaul rental. Computer system glitches were not helpful for the young man helping us check out. Customer service was good!

Leo P. 
Rating:
5.0

Steve was great, you need more people like him. Your app is still garbage, doesn't work at all! Had to go in and check out the truck, then go in and return it. FIX YOUR APP, IT'S 2022!! But, Steve was great and the location is clean and organized.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
1.0

The communication was terrible, i was quoted $150 for my rental and my actual rental was double that, the truck was dirty and I had to clean it myself. Called Uhaul customer service and was told a manager would call me haven't heard from them. The whole experience was terrible and I will not use Uhaul again. First and last time I will use Uhaul. I will be choosing a different company in the future.

David K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen O. 
Rating:
3.0

much difficulty communacating with rep. Spent over an hour to complete getting the rental.

soterios D. 
Rating:
5.0

Keep doing what are you guys doing you guys doing great

Jeremiah C. 
Rating:
1.0

Get your shit together

Troy S. 
Rating:
4.0

Steve was so helpful, really appreciated it. Five stars for Steve!!

christina M. 
Rating:
4.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

The trailer was not clean, top marker light front was out, latching mechanism is very worn on the sliding door making it difficult to latch and un-latch. The service person had excellent people skills and was attentive.

Sydney S. 
Rating:
4.0

We dropped off after hours! We did come into this store to purchase moving items a few days prior before picking up the truck in Gold Beach. This place has great customer service and very friendly. The yard is well kept and everything is organized nicely. Some of the equipment is parked across the street and in very organized manner.

CHRIS S. 
Rating:
5.0

Location was closed with key drop box.

JAMES F. 
Rating:
3.0

be sure of dropoff points before leaving on trip

Richard P. 
Rating:
3.0

They were not open on Sunday, so just had to drop off trailer and hope nobody stole it. We didn't have enough cell service to do the drop off the way you're supposed to.

HAROLD MORRIS T. 
Rating:
2.0

Provide shelter from wind and rain and better lighting on trucks for customers picking up trucks after hours. Put QR and bar codes closer together, so your customer doesn't keep using one thinking it's the other. Provide bench for long phone calls for help. If you need to change the pick-up location, say so, with an explanation. Don't just start putting the second location in documents hoping the customer will notice when they are already quite stressed with moving arrangements.

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
4.0

We had to cross Highway 101 to find our truck then cross the Highway again to go and get the key to the truck and back again to the truck location. The truck had sand on the floor of the driver and passenger side inside the cab and sand in the back of the truck. We cleaned it when we returned it. It wasn't a big deal for us at all for we like to leave things cleaner than we find them.

Kathy H. 
Rating:
5.0

Very helpful.

Mark F. 
Rating:
5.0

was an excelant expeariance. very helpful in geting us on the road.

Kenneth H. 
Rating:
5.0

The young man there was so very professional and caring, WOW very impressive to have his experience to go over everything and safety check it all. Outstanding hire, you have an excellent associate there!

Lamont W. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

The young gentleman who assisted me was very professional. He was well trained and he assisted me with a polite manner assuring that I understood and that questions were answered.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

Anne K. 
Rating:
5.0

Excellent customer service-great experience. Thank you for all your help- Jason Birrer with Birrer Construction

JASON B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
5.0

Staff was very knowledgeable, helpful, and concerned with making sure communications and expectations were clear and understood. The 'no surprises' focus was greatly appreciated.

Joseph I. 
Rating:
4.0

Truck was a bit dirty and cab had stale odor. However, checkout and return process was great.

Robyn S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

returned the vehicle after hours and never got to interact with any staff.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Paul V. 
Rating:
4.0

Very courteous and informative. My only complaint was having to cross busy Highway 101 to get my truck. Since I had a reservation that rig should have been in the parking lot. Otherwise I would have given them an excellent rating. I do not like your 800 number - called twice and each time put my phone number in for a call back(wait times of 62 and 59 minutes) and when they called back I was informed I was the next caller and then it went to a busy signal - SO FRUSTRATING!!

Kathryne W. 
Rating:
5.0

Gentleman working there is awesome but the volume would seem to justify adding staff. He is polite, hardworking and professional but volume is impressive.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Peggy D. 
Rating:
5.0

Nothing

RICKY M. 
Rating:
5.0

Trying to return this was not possible on the website due to no Internet. Had to return after hours and got charged $20 convenience fee! Was very disappointed in this process

CYNTHIA K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

GARY A. 
Rating:
4.0

i droped it off after hours and didnt know about some bull shit fee if you dont use your phone to check in and dont know how to do that type of stuff with my phone when telling the uhaul rep he kept interupting me and had a i dont care attudude my experance SUCKED..............and the gas i replaced was what i used and they say they had to put 1 gal in the place i picked it up told me the paper work was off a little and to jut replace the amount that was there to start with.....SUCKED SUCKED SUCKED

Timothy G. 
Rating:
5.0

Young man who checked me in was outstanding.

GARY A. 
Rating:
5.0

South Beach has a great staff person, I should have got his name this time. He is professional, knowledgeable, upbeat and efficient at his job.

Karl P. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Nothing, this establishment did it all right. Nothing to change. Great job!! Love the employee. He was very knowledgeable and told me everything that I needed to know without asking. Great service. The truck ran great and I felt safe.

Marcella R. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Windshield and external side mirrors were dirty and hard to see. Engine made humming noise when traveling at highway speeds.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

The uhaul guy was very nice, very helpful. Showed me how to hook my car up on the auto transport trailer. Overall a very nice experience.

Chase G. 
Rating:
5.0

Customer did not leave a comment.

Dianna C. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Very good experience the person who help me was very thorough and did excellent job.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

JERRY ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Betty L. 
Rating:
5.0

charge a little less.

Roylene R. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Friendly service and very accommodating. Exceeded my expectations.

George K. 
Rating:
5.0

Customer did not leave a comment.

TERRY L S. 
Rating:
5.0

We have rented from them a couple of times and they're always courteous and helpful!

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Wesley G. 
Rating:
5.0

The windshield was covered in bugs and there was no windshield wiper fluid so I had to buy some. There was some children's toys in the back of the truck as well as it needed to be cleaned out in the back of the truck

jason C. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

The guy that helped me was very friendly and helpful. More like him please.

Richard R. 
Rating:
1.0

The fact that, in order to avoid the cumbersome process of picking up the truck on a Sunday, I had to rent it for an extra day was bad enough. The fact that the location was closed when I planned to return the truck on Tuesday was especially inconvenient. The "after hours" return process (ridiculous to call it "after hours" when I was returning the truck midday on a weekday) is far too complex and way too much to expect from a customer. Charging an extra $20 because a customer refuses to do the proprietor's basic job for him, then an additional "cleaning fee" is exasperating. I'll never use UHaul again.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Carie E. 
Rating:
5.0

fast .cargo van ready to go

David T. 
Rating:
5.0

The man who was running the place today (8/9) is friendly, knowledgeable, and efficient. Can't ask for more than that.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
5.0

He was a very good manager. Explained well. Was patient with stupid questions asked by the people ahead of me in line.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

It takes about 30 minutes to order online and to check in so allow yourself plenty of time.

pam S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

What can I say. The service was excellent, and the young man attending is exemplary of good service.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Great customer service! Thank you.

Kayleen W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WADE D. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

My guy was very nice and helpful. He got my car loaded onto my vehicle transport for a trip from the Oregon Coast to Phoenix.

John S. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

It would be much better to have a second person to answer the phone. I called five times with no answer and had to go down in person to rent the trailer.

Bill K. 
Rating:
1.0

I had the van for less than half an hour,,found my apartment was not ready. Therefore, I immediately turned around, unused, and turned in the van. The nice young man that helped me rent it told me that there was no refunds. So, I, a 70 year old woman on a budget has lost over $50. It may be "the rule" but there should be some kind for such events,

Edith H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
4.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Nothing, everything from start to finish was just awesome. Great customer service.

Teresa H. 
Rating:
4.0

Customer did not leave a comment.

DOREEN F. 
Rating:
5.0

The uhaul worker who helped me was incredibly helpful! Very knowledgeable and kept double checking if I had any questions. Very friendly and virtuous as well. I will strongly recommend this location to friends and family.

Christy S. 
Rating:
5.0

Customer did not leave a comment.

Keven M. 
Rating:
5.0

They were very efficient and right there for me. This is the second time in a few weeks I've dealt with Uhaul. I'm very happy with them!!

TERRY K. 
Rating:
5.0

Was great Equipment

MARK S. 
Rating:
5.0

Everytime I rent from these people, it's an awesome experience.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
No reviews have been submitted for this location.

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