Customer Reviews for South Davis Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

I was overcharged. I was charged for gas. I was charged for over 8 miles. From my front door to the office front door of the facility it’s 1.4 miles including a stop for gas on the same road. I left the uhaul, went home, loaded the truck and dropped it off. No detours, my new storage is at the facility. If I made the same trip twice and we said it was 1.5 miles including distance, I would still only be at 6 miles. So something is rigged with the trucks. And to be charged $11 for gas when their fee is $9 a gallon. I put gas in the truck even though it wouldn’t need it for 2.8 miles and still got charged. Something shady going on here. It is my understanding that I have to take up these issues not with the facility but uhaul by phone. The people at this facility are usually very helpful and I believe they would be if they were in charge. So my complaint is uhaul is doing shady things with the mileage and gas! There’s NO POSSIBLE WAY I drove more than 3 miles but it says 8!! I want to be reimbursed for the gas and mileage fee.

Rating:

1.0

We dropped off the uhaul in the same exact condition it was in when we picked it up. No accidents, no damage, no extra mileage, and an almost full tank of gas. The receipt says that at 1:30 we were in an accident. At 1:30 it was safely parked in the almost empty parking lot of my building, no accident occurred. It also states that there was seat damage. We never damaged the seats, we sat in that vehicle for a total of 2 hours before unloading it and returning it. Absolutely disappointed and will not use uhaul again. We treated it with complete respect and were still accused of damage. I just graduated and have so little money to spare. My authorized driver did an excellent job and I was right there in the passenger seat to make sure. Never again.

Rating:

3.0

I was so rattled by this whole rental & return experience, as well as driving that truck in terribly windy and heavy rains that I totally forgot to fill up the gas tank! -F. Miller. (January 2026)

Rating:

5.0

Nothing comes to mind. It was a pleasant experience, no hicups!

Rating:

5.0

Customer service great !

Rating:

5.0

Convenient, great product for a great price.

Rating:

5.0

We always used u-haul. This location was close by and the check in process was easy!

Rating:

4.0

This was a better experience then the last one. Better location, better staff and new vehicles

Rating:

5.0

We received excellent service from the phone call to the counter to the truck to the return. All flawless! We are so appreciative as we had a large task ahead of us. You made the transportation aspect of our day super easy! Thank you!

Rating:

5.0

Robert has always been so resourceful and awesome.

Rating:

4.0

Satisfied

Rating:

5.0

Efficient pleasant desk help- easy rental for a quick job.

Rating:

5.0

Had to extend our rental due to unforseen circumstances, Josiah extended our reservation without any hiccups, incredibly easy and convenient process.

Rating:

5.0

Everything went as expected. Easy check out and easy return

Rating:

4.0

Good experience overall. Easy pickup and drop-off, decent vehicle.

Rating:

5.0

This is my second time renting a U-Haul from this location, and I’m happy to say the staff was much friendlier than during my first visit a few months ago. It’s impressive to see how they’ve improved their service. Great job this time around!

Rating:

1.0

We ordered this online and prepaid online. When we went to pickup we were told it would be almost triple what we already paid. When we dropped off- we were being charged more miles than the contract. I’m not paying for them.

Rating:

5.0

Equipment was great, awesome customer service.

Rating:

5.0

check in staff was very helpful

Rating:

4.0

U-Haul truck was in awful shape and drove poorly. Low tire pressure indicator was malfunctioning. It is abhorrent to charge this much for a dilapidated truck. I would be embarrassed to rent out a truck in this shape and you should be too. Folks at the location were very helpful but the rental truck was pathetic…if you are going to rent out trash, you should charge less…pretty simple.

Rating:

5.0

I understand that the truck was one of them that was brought to the site for the move in/out rush. I was told that it was one of 3 vehicles that had faulty tire pressure sensors. There was a loud hum that seemed to come from the right side. The frequency increased with speed. I was always driving in Drive, butt at almost all speeds the mpg efficiency gauge was typically redlined. The truck was in need of a thorough maintenance check.

Rating:

3.0

I was hoping for a more welcoming experience, but unfortunately the interaction felt cold and somewhat rude. I believe better communication and a friendlier approach would make a big difference for future customers.

Rating:

5.0

Easy renting experience...perfect truck for our local move to a new house. U-Haul staff were great!

Rating:

3.0

What’s with charging me an extra 4 dollars, fuckin assholes, just to pinch whatever you can out of people I guess

Rating:

4.0

Online pickup takes a long time. You should something to shorten the time.

Rating:

5.0

Good customer service.

Rating:

5.0

Great service! Thank you

Rating:

1.0

Worst service ever. They changed my pickup location in David a day before I flew in and it wasn’t open at 8:30am when I got there. I called customer service and was told they’d connect me to the scheduling dept. The scheduling dept doesn’t open until 9am. Wait 30 minutes. Once I got a hold of someone they said the u-haul office doesn’t open until 10am. They found a u-haul they could accommodate me with but I had to walk 1/2 mile to the other u-haul location to get it. They gave me a max discount of $90 and out the door cost was almost $600 anyways. I had one day to move and the 2 movers I lined up at 9:30am only had 1 hour to move instead of 2. I feel sorry for the people that have to work there.

Rating:

5.0

The truck was ready to go when we arrived. The staff was friendly and helpful.

Rating:

3.0

Do NOT use the self pickup/drop off feature on the app. The app user experience is horrible and takes much longer than going into the office. The vehicle itself was fine and well maintained, and the rental was available when I needed it. My only frustration is with the app and company app customer service experience.

Rating:

5.0

I would appreciate it if the agent who reserved my truck would tell me that I was opted in for damage insurance and not just charge me for it without my consent.

Rating:

2.0

The registering systems are too old I had to leave and waste many hours because it was not working. Computers and machines need refresh. The cars needs cacumme and cleaned. Hope these get fixed.

Rating:

4.0

The Checkout process was a little slow but the return process was very fast. Even though the truck was huge it was easy to drive

Rating:

5.0

Site was convenient for me to do pick up and drop off. This was my third time renting at this small storage yard. Staff was friendly and helpful as alway.

Rating:

5.0

Super nice staff

Rating:

5.0

The attendant was very knowledgeable and provided useful information in an efficient manner. The vehicle was mechanically perfect, and everything just worked. I really appreciated the checkout process which was also very efficient.

Rating:

1.0

I went in to pick up the truck and there was a nice man working there who was very helpful. When I returned, there was a different man working there who was very rude. I told him that even though I only drove 12 miles total, when I went to fill up the vehicle (which they told me to do before returning), I paid $19 in gas and had to fill up 3.6 gallons. He then turned very rude and only calmed down once I showed him a picture that I took of the odometer during my ride. I will definitely be filing a complaint, and this guy was very disrespectful.

Rating:

3.0

The U-Haul software systems seemed to be working wonky, the workers made the best of it and their service was great!

Rating:

3.0

My truck was so uncomfortable, bumpy ride no cruise control. Online pickup and drop off were nice.

Rating:

5.0

Very straight forward and helpful staff members! I did my registration online, and it only took me a few minutes to check in and out! Outstanding service!

Rating:

2.0

I returned the truck after hours. I did not interact with any staff. The website instructions say to leave the truck in on the lot. However, the location was gated. After a great amount of stress, I got lucky in that another person was dropping off their truck and told me that I should park the truck on the street. Uhaul should have provided more clear instructions for this location.

Rating:

5.0

This location has the best customer service I have ever seen renting a vehicle. Here is a nice smooth, easy transaction and all the vehicles are very nice. Thank you so much. You guys are the best.

Rating:

5.0

excellent service!

Rating:

5.0

2 great guys at this place, helped me ~ great experience! Thanks

Rating:

5.0

Very friendly staff and helpful

Rating:

3.0

We dropped off after hours. Staff on phone were helpful and friendly. The area at night was bit sketchy

Rating:

4.0

Knowledgeable, detailed, and Friendly

Rating:

3.0

The heater didn't work and the solenoid valve that opens hot water flow to the cab was clicking at a frequency of 10 clicks a minute. The gas gauge was very slow to react at the upper end.