Customer Reviews for South Davis Storage
(U-Haul Neighborhood Dealer)

1823 reviews

4836 Chiles Rd   Davis, CA 95618

(530) 758-1522

Location Hours

  • Mon-Sun: 8 am - 4:30 pm

Services at this Location:

Contact Us

(530) 758-1522

4836 Chiles Rd
Davis, CA 95618

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I got incorrectly charged and your system is so bad and the Bay like you have no clue. But the U-Haul I went to the one today on tide st. In woodland WAS THE ABSOLUTE WORST EXPERIENCE I HAVE HAD. SHE CALLED COPS ON THE CUSTOMERS because she was having a break down and refused service or 3 ppl

Taylor V. 
Rating:
5.0

Fabulous UHaul site and super great management - South Davis Storage is the best!

CHESELYN A. 
Rating:
5.0

People are helpful kind and courteous. Great customer service

ESTHER N. 
Rating:
5.0

Customer did not leave a comment.

NAJAH W. 
Rating:
3.0

I reserved a smaller truck many weeks/months in advance, but only a larger one was available. I had to pay an extra $10 plus tax/fees to get the larger truck. I guess I could have gone to another site to get the truck size I wanted, but the mileage would have been about equal to the extra cost for the larger truck. Well done U-Haul, you figured out how to squeeze an extra $10 plus fees from a customer (yes, there is sarcasm there). Most people use U-Haul because we're on a budget, so this move to squeeze people for more money is really not customer-friendly. I do appreciate the call in advance to get my verbal consent to the change in equipment and fees just over 24hrs in advance so at least I wasn't completely surprised when I picked up the truck.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

lauren K. 
Rating:
4.0

Customer did not leave a comment.

Aijun W. 
Rating:
5.0

Friendly and professional service! Gave me a very helpful demonstration when I had questions about the truck and made me feel super comfortable. It was a pleasure and if I need a truck again I'll come here!

Mary C. 
Rating:
5.0

Thank you for your superior customer service !

JULIE C. 
Rating:
5.0

Staff were very friendly and helpful. The truck was clean and worked well. Great place!

Brooke J. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

Charmaine B. 
Rating:
5.0

AMEX should be accepted as payment method.

MEHMET Y. 
Rating:
5.0

Quick (optional) overview of dashboard controls (mirrors, cruise control, air, etc.) for those who might not be familiar with the particular vehicle.

Terrence I. 
Rating:
5.0

I had no problems at all. Friendly, efficient, super-clean and reliable vehicle. I could see it being tricky if multiple customers showed up at the same time with parking and service.

GEORGE H. 
Rating:
3.0

Customer did not leave a comment.

WINDZELL T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Very efficient and friendly.

Steven S. 
Rating:
2.0

Faulty gas gauge left me overpaying for gas. Customer service refuses to refund when gas is over $4 a gallon. Wasted $25 on top of regular charges

SCOTT N. 
Rating:
4.0

Customer did not leave a comment.

WINDZELL T. 
Rating:
5.0

Customer did not leave a comment.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

TING G. 
Rating:
5.0

Quick and painless drop off!

BRETT M. 
Rating:
5.0

Hours are a bit limited, but the service was great and pickup and drop off were easy. No surprises. The way it should be.

KEITH H. 
Rating:
5.0

Quick easy service

JUDY E. 
Rating:
5.0

The manager did a good job and was wonderful at social distancing. It's a great place!

Thomas M. 
Rating:
1.0

They charged two different ($62.56 and $23.60) why did that happened to me ? I paid $62.56 but they charged me other $23.60 for able no reasonable. There no communication!! That's just ripped me off!! I drive this truck during night time. I have hard time to see the mirror because it very foggy!!

Kiser H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Perry E. 
Rating:
1.0

South Davis Storage attempted to scam me for $94 is bogus fuel charges.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

SALVADOR C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER E. 
Rating:
5.0

I can't think of a thing because my experience was great!

TOM C. 
Rating:
4.0

Customer did not leave a comment.

Adaline R. 
Rating:
1.0

shit truckthe truck had an accident on the right side front...I asked specificially is it OK he lied the truck was pulling to the right youcouldnt go more then 50 miles or it started to shake..I was so tired that before the grape wane I had to get hotel soI can rest... also the location is bunch of liers..there was onlu1/4of tank not what they out..I have picture I paid 60 usd for the hotel need you tp pay for this!!!

jaroslav Z. 
Rating:
5.0

Quick and easy and friendly people w/good service

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

It was an easy awesome experience. Thank you

YVETTE J. 
Rating:
5.0

Customer did not leave a comment.

JODIE B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD O. 
Rating:
4.0

Never use online services. Uhaul customer service online is horrible! I will never use uhaul online again!!

DANIELLE R. 
Rating:
1.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

The only shortcoming it with UHaul ‘central' since I did not receive many credit for the gas. Unrelated to the Davis location - I do have constructive feedback for UHaul that will improve your service levels if you are interested. Please reach out to me and I think I can increase your scores by 60%.

Johanna G. 
Rating:
2.0

After returning the truck at the same day after just 2 hours using it, somebody opened the gate and took the key and said I will receive the receipt by email, however, the next day, somebody els called me and said where is our truck!

MEHRZAD S. 
Rating:
1.0

not at all. i have worked in the customer service industry for many years and have never treated or been treated the way i was here. the senior robert needs to retire.

REBECCA M. 
Rating:
4.0

Check in was way too slow. You need someone with better computer skills. Check in was well over 30-45 minutes.

alan edward B. 
Rating:
5.0

The staff is always very friendly and helpful! I enjoy their service

CELINA V. 
Rating:
1.0

Please make sure seat belts are working. The middle seat belt was inoperable. I stressed on my safety during the use of the vehicle and would like to be compensated. Thank you.

MABEL H. 
Rating:
4.0

Customer did not leave a comment.

ROY B. 
Rating:
5.0

The 2 men running the office were very efficient, helpful and friendly. I am a senior citizen and have a hard time filling out things on line. They assisted me thru each step when I showed up in the office. The van was clean and easy to drive. "Cody" was very helpful and patient. Easy drop off as well. My daughter and I were very pleased with the excellent service!

Paula D. 
Rating:
5.0

Excellent customer service!

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Great experience. In and out of there quickly. No issues.

Angelo M. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Customer did not leave a comment.

Alden T. 
Rating:
5.0

Customer did not leave a comment.

Faris J. 
Rating:
5.0

We used a cargo van on a holiday when the office location was closed. I called to set up the reservation a couple of weeks before the holiday, and they called the day before to confirm the reservation. The cargo van was ready for us when we arrived and the self check-in process was easy (though you do need a smart phone). We did not have any trouble and would use this service again.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

JIEQUAN K. 
Rating:
4.0

Customer did not leave a comment.

Daniel U. 
Rating:
5.0

Not a thing. Service was excellent.

DAVA I. 
Rating:
5.0

The online reservation process seemed easy, but when I got to the site early in the morning, the glitches just kept coming.. I had no idea I had to submit so much extra info through my phone and it seems that my pick up time and phone number had been altered by something. Thank goodness the manager was there on time so that I could finish the process and get moving. He was really helpful. The U-Haul online process for renting was horrible.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

GAYETRI P. 
Rating:
5.0

I know uhaul can get a bad rap sometimes, but the guys running this store are on top of things and try their best to help you.

Arthur E. 
Rating:
3.0

The truck was dirty inside and who knows what person used it before me? During a pandemic it should have been wiped down and sanitized but it smelled weird and was dusty inside

Nandi L. 
Rating:
4.0

The cab had a small amount of garbage from the previous renter. The rubber seals around the driver door were loose and hanging so lots of air noise. I pushed it back in place before leaving for Oregon. The truck ran good.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The technology needs to be more user friendly. This is the 2nd time that I have used the online check in. Way too many problems -- this has been an issue for close to one year. Still not addressed. I plan to follow up on this issue. If this is going to be the process for checking In. Timing out, before the checklist has been completed. Not able to see the screen on the cell phone in sunlight. Damage review email - expired. My question -- how do you as a large business -- expect to have repeat business, if these issues are not corrected -- IMMEDIATELY. Please correct ASAP -- or it is time for me to look for a business that truly cares. rodshaw73@gmail.com

RONALD S. 
Rating:
5.0

In the glove compartment were 2 sweet rolls and a box with an odd looking, yellow fruit inside, left by the last users.. I suggest that this compartment be checked regularly. I had trouble getting the truck out of "park". Like it was IMPOSSIBLE. I called U-Haul, and spent nearly 15 mins being transferred to different people. I hung up & then called 10 mins later. Consistently, no one could tell me how to solve this problem. (The truck manual failed to address it as well.) Ultimately, my husband called a Chevrolet dealer; he solved the problem. You turn the key, press on the "park" button and turn the steering wheel back & forth --- Morale? Don't leave the U-Haul premises without being certain you know how to put vehicle into park and how to take it out of park.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

ricky S. 
Rating:
3.0

my reservation was for Saturday at 8 am. you had me pick up my truck in Davis (22 miles away from my reservation pick up in Elk Grove) at 2 pm (6 hours later than my reserved time).

robert V. 
Rating:
4.0

The staff didn't pick up the phone when I called. I also couldn't reach a rep when I called the 1-800 number. Thankfully, it wasn't an emergency. Experience was great otherwise.

JORGE V. 
Rating:
1.0

Customer did not leave a comment.

agustin or Sarah M. 
Rating:
1.0

I requested a dolly and none was with the truck. No attendant was available at the location. Have been unable to get a refund.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

jiequan K. 
Rating:
4.0

Customer did not leave a comment.

Kristen R. 
Rating:
5.0

It would be nice if someone could make sure the side mirrors are adjusted right for driver. I wasn't able to adjust because they were too hard to move. You had to do manually.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

JIEQUAN K. 
Rating:
2.0

I received email saying my reservation was cancelled when it wasn't, which was confusing and stressful. That aside, I called the location to reschedule my reservation time and the representative said that would work fine. The day of he called me the day of to tell me I was late for the original pickup time. He said he didn't remember agreeing to the adjusted time, but I definitely spoke to the same person. I felt rushed because he let me know I needed to be there by 12 sharp so he could go to lunch. Seemed disorganized and rude. The young man who helped me return the truck was incredibly polite and helpful.

LAENA O. 
Rating:
5.0

These guys were just great! Made everything quick and easy. Even cleaned up the truck for me before using it. Super kind and professional. Would totally recommend 100%!!!

Antonio H. 
Rating:
5.0

Excellent and friendly customer service. Thank you!!

Richard O. 
Rating:
5.0

I think that your mobile checkout system needs a little tweaking. I did not know that I was responsible for checking the final milage. I had entered a guess milage because I had already put the key into the key lockbox. So in your text message for checking out after the business closes to check the milage before returning the key.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

Natalia F. 
Rating:
5.0

Customer did not leave a comment.

Lea S. 
Rating:
5.0

The 24-hour late drop off process was easy to navigate with step by step instructions with my smart phone. Thanks, UHaul.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

jiequan K. 
Rating:
5.0

Customer did not leave a comment.

weicang W. 
Rating:
5.0

Customer did not leave a comment.

Christian J. 
Rating:
2.0

The steering wheel was sticky. And customer service could be better when explaining procedures.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Leannah M. 
Rating:
5.0

Customer did not leave a comment.

Sondra M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
No reviews have been submitted for this location.

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