Customer Reviews for South Florida Ave Mini Storage
(U-Haul Neighborhood Dealer)

477 reviews

175 E Alamo Dr   Lakeland, FL 33813

(863) 665-1305

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(863) 665-1305

175 E Alamo Dr
Lakeland, FL 33813

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Eventhough the counter was closed the lady did opened for me and was very nice and gave extra 20 miles for free which did help

NELSON C. 
Rating:
4.0

The windshield on the inside had to be cleaned BY me before I could drive it. It felt lime I was driving on flat tires, I even stopped a couple of times to check because the ride was SOOOO bad. The play in the steering wheel WAS AWFUL. Was NOT a good 10hr drive to say the least.

DONNA R. 
Rating:
5.0

The drivers side sun visor was not able to be secured and fell down while driving. This could potentially be a safety issue with a less experienced driver and could lead to a serious law suit. It should be repaired or replavmced ASAP.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

EDGAR S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

The entire drop off procedure was a nightmare. I knew upon picking up the truck it would be after hours when dropped back off. I asked where to park truck and what to do with keys. There was no mention of having to take pictures of truck at drop off. A text was sent to me to do the drop off. But I did not once even look at my phone until the move was complete. After getting home I saw the return truck text. As I tried to do this from home it needed to locate me using my phone to ensure I was at the correct U-Haul location and wouldn't let me proceed without that. So back in the car and drive 15 mins to U-Haul. Then the locator couldn't find me even when I followed their instructions. I tried everything even took screen shots showing locator was in for U-Haul. After trying for more than 15 mins I looked to see if there was an app. Downloaded that and started again to return the truck process. The app wanted a pic of milage and gas. Thank goodness I had taken a pic before I got out, but the app would not allow me to attach the pic as it would only take a pic. So back home to print the pic and then snap the pic for the app. Then it wanted pictures of the vehicle, sides and inside, plus one where it was parked. Of course I didn't have pics of these things and you couldn't proceed with the return without pics. I ended up writing out on paper why I don't have pics and snapped pics of that. Totally insane return process and if this would have been mentioned at time of pick up I could have done it correctly. Moving is stressful enough and I was concerned about getting the move completed and not being on my phone reading text messages. Do better U-Haul.

JULIE E. 
Rating:
5.0

Left my glasses in truck need to find out how to get them

David A. 
Rating:
5.0

No improvements needed. This location is by far the best location I have ever rented a U-haul. The staff there should be commended on a job well done. If I had the authority I would award every staff member a pay increase. Also I would like to say that this location has the cleanest fleet I have ever seen. All U-Haul locations needs to follow the example of this location.

BARRY B. 
Rating:
5.0

Excellent and very friendly personnel...very pleasurable experience.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
3.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

The two ladies who work here are amazing! They worked with us from the beginning, to the return of the Uhaul. Super friendly staff, we will use this location again. Thank you so much for all your help!

PETRA H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

You guys are the best

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Reservation, pick up, and drop were easy. The uhaul was clean inside the cab and the trailer, but it did have a strong smell of cigarette smoke (which isn't appealing for non smokers). Uhaul should be more lenient with the policy of returning it with a full tank when there's been a problem finding gas. I had to call around to several stations near my house before I could find a station that had gas. I only did in town travel so I only had to replace 3 1/2 gallons of gas which barely moved it off the full mark.

Kelly M. 
Rating:
5.0

Was having trouble picking up my truck with mobile app but lucky for me one of your associates named Melody there early and helped me. She was very kind and professional. I will definitely be back when I need another truck

John F. 
Rating:
5.0

Customer did not leave a comment.

Jasen W. 
Rating:
5.0

Customer did not leave a comment.

MELVIN G. 
Rating:
5.0

Customer did not leave a comment.

Stacy-Ann H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

ERIKA O. 
Rating:
5.0

Customer did not leave a comment.

Te' Keeya G. 
Rating:
5.0

Customer did not leave a comment.

JOHARA-GEMMA A. 
Rating:
5.0

Nothing. The customer service was great and it was a very quick process. Thank you!

KATRINA G. 
Rating:
5.0

Very professional excellent job

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

GINO G. 
Rating:
5.0

Very helpful staff!

BETHANY P. 
Rating:
5.0

I dunno, it was pretty smooth from start to finish as it was. I can't think of anything that would improve things, 'cept maybe donuts 😊.

WALTER C. 
Rating:
5.0

Nothing

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

WILFRED C. 
Rating:
5.0

Provides padlock for those drop off locations that doesn't work on Sundays. I left the truck locked but the cargo unlocked with a dolly and a furniture dolly without guaranteed they won't be stolenand then potentially charge tonthe customer if something is missing. I spent almost 20 valuable minutes figuring out how to prevent somehow what I said before and I paid it with an overtime dropped charge.

ANDRY C. 
Rating:
5.0

This was the best and quickest rental truck I've ever got!! The staff was incredible I can't remember her name but she was phenomenal !!!!!

AMANDA M. 
Rating:
5.0

Great customer service. Extremely satisfied!

JESSICA H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Friendly, courteous and efficient service. I will be back.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO F. 
Rating:
5.0

I needed a truck to move an hour before this location closed so I went to this location and It was a quick and easy to rent the uhaul I needed. The truck I got was clean and everything was clearly labeled to assist with the trucks features.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

The employee was really kind

ALEXANDER N. 
Rating:
3.0

Thank you !!

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

GERRY D. 
Rating:
5.0

None

AMADO G. 
Rating:
5.0

Customer did not leave a comment.

Micheal C. 
Rating:
5.0

The truck drove really crappy. Like the steering was off. It definitely needs to be checked and fixed to help others drive in the future

COURTNEY S. 
Rating:
5.0

I use this location 2-3 times a week for work purposes and they're an amazing group. Always a good experience.

BLAINE B. 
Rating:
5.0

Customer did not leave a comment.

GERARDO R. 
Rating:
5.0

Very friendly staff, personal touch and they notified me that I left a few items in cab.. appreciated that!

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

JACAR D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL MARIE J. 
Rating:
1.0

I will never use this location again. I feel completely ripped off by being charged a cleaning fee for not “folding” my blankets that I paid money for that need to be clean during Covid because I didn't see some sign in the back of the truck

WHITNEY C. 
Rating:
5.0

Customer did not leave a comment.

ALFRED M. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Bernard K. 
Rating:
5.0

Angel truly is an angel! She was very helpful and went above and beyond what most would do.

MILDRED G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

JULIO V. 
Rating:
5.0

Thank you...i wish i coukd get refund

VIKAS S. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great service very professional , and help full.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Your $50 guarantee is a joke. I specifically chose a location further away from my house than 3 other location because there was a guarantee for the truck size that I wanted on the date I needed to pick it up. This was with a $50 reservation guarantee. To my surprise, when the truck wasn't available as promised, I was forced to spend 3+ hours on the phone with customer service and the local JOKE of customer representatives at the local dispatch office. Garrett continuously lied to me, refused to let me speak with a manager, talked over me, and made things up regarding my reservation all while offering no solution or help. I asked on at least 5 times to speak with a manager each time being told the manager was on a call, not available, or helping with more important customer issues( he actually said that. I was promised a return call from the manager by the end of the day. To no surprise, I never received a call. I called back the next day and was told the manager was not in and to expect a call the next day. Eventually a different manager called me, but your process is broken. TAKE CARE OF YOUR CUSTOMERS BY DOING RIGHT BY THEM!

Troy O. 
Rating:
5.0

Good people working there

STEVE S. 
Rating:
5.0

No problems with truck. Very satisfied

John B. 
Rating:
5.0

Nothing

gerarold R. 
Rating:
2.0

Customer did not leave a comment.

Carter P. 
Rating:
5.0

Extremely friendly and cordial employees made rental and return a breeze.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

gerarold R. 
Rating:
5.0

I have been emotional stressed out. Will not use uhaul again.

JACQUELYN Z. 
Rating:
5.0

Nothing at all great customer service. Tyrone was great.he beyond in helping me with an issue.i was having. staff was friendly mrs mel & Barry made sure I had everything.

SheaRhonda T. 
Rating:
5.0

Customer did not leave a comment.

Penny W. 
Rating:
5.0

Customer did not leave a comment.

Damian P. 
Rating:
5.0

Thanks Ty!

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
2.0

Customer did not leave a comment.

geraold R. 
Rating:
5.0

Everything was great! I would definitely rent again from this location. The process was very smooth.

James A. 
Rating:
5.0

Just keep doing what you are doing. They met all my needs from start to finish.

OMEGA R. 
Rating:
5.0

Quick and friendly service. Plenty of parking to leave your car all day.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

The air conditioner was not working properly. No air was coming out if the dash vents, only the defroster vent. It was not a comfortable day. I notified the person when I dropped off.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN E. 
Rating:
5.0

Knowledgeable associates, rental process went quickly and smooth, 2nd truck I have rented from this location and would not hesitate to rent another or refer friends here in the future, thumbs up for a great job

David P. 
Rating:
4.0

Customer did not leave a comment.

Norrahs H. 
Rating:
5.0

Great Service!

Pedro V. 
Rating:
5.0

Customer did not leave a comment.

gerardo R. 
Rating:
3.0

I originally tried to pickup the truck at 9 AM through the website. I wasn't able to confirm that time because something came up for me. When I returned to the website to reserve the truck, the 9 AM option was no longer available. I had to choose the latest option available, which was 6:30 AM. I knew this was before the facility opened. When I arrived, I followed the instructions to pickup the truck from my phone. There were new instructions included this time, where I had to wait for them to call someone I knew to verify my identity. This delayed my pickup time a bit.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

The staff at the above location,went above and beyond to accommodate my needs... highly recommend this location.

John T. 
Rating:
5.0

Customer did not leave a comment.

Kader S. 
Rating:
5.0

Customer did not leave a comment.

Hugo S. 
Rating:
5.0

Customer did not leave a comment.

gerardo R. 
Rating:
5.0

Customer did not leave a comment.

ANAMARIE G. 
Rating:
5.0

Customer did not leave a comment.

Gerardo R. 
Rating:
5.0

This was the easiest rental process ever! I didn't think I could get rental on such short notice and you were available! Thank you so much!

ANGELA S. 
Rating:
5.0

Great customer service for a last minute rental

JEFFREY J. 
No reviews have been submitted for this location.

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