Eventhough the counter was closed the lady did opened for me and was very nice and gave extra 20 miles for free which did helpNELSON C.
Trailer Rental & Towing in Lakeland, FL at South Florida Ave Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lakeland, FL 33813
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The windshield on the inside had to be cleaned BY me before I could drive it. It felt lime I was driving on flat tires, I even stopped a couple of times to check because the ride was SOOOO bad. The play in the steering wheel WAS AWFUL. Was NOT a good 10hr drive to say the least.DONNA R.
The drivers side sun visor was not able to be secured and fell down while driving. This could potentially be a safety issue with a less experienced driver and could lead to a serious law suit. It should be repaired or replavmced ASAP.Chris W.
The entire drop off procedure was a nightmare. I knew upon picking up the truck it would be after hours when dropped back off. I asked where to park truck and what to do with keys. There was no mention of having to take pictures of truck at drop off. A text was sent to me to do the drop off. But I did not once even look at my phone until the move was complete. After getting home I saw the return truck text. As I tried to do this from home it needed to locate me using my phone to ensure I was at the correct U-Haul location and wouldn't let me proceed without that. So back in the car and drive 15 mins to U-Haul. Then the locator couldn't find me even when I followed their instructions. I tried everything even took screen shots showing locator was in for U-Haul. After trying for more than 15 mins I looked to see if there was an app. Downloaded that and started again to return the truck process. The app wanted a pic of milage and gas. Thank goodness I had taken a pic before I got out, but the app would not allow me to attach the pic as it would only take a pic. So back home to print the pic and then snap the pic for the app. Then it wanted pictures of the vehicle, sides and inside, plus one where it was parked. Of course I didn't have pics of these things and you couldn't proceed with the return without pics. I ended up writing out on paper why I don't have pics and snapped pics of that. Totally insane return process and if this would have been mentioned at time of pick up I could have done it correctly. Moving is stressful enough and I was concerned about getting the move completed and not being on my phone reading text messages. Do better U-Haul.JULIE E.
Left my glasses in truck need to find out how to get themDavid A.
No improvements needed. This location is by far the best location I have ever rented a U-haul. The staff there should be commended on a job well done. If I had the authority I would award every staff member a pay increase. Also I would like to say that this location has the cleanest fleet I have ever seen. All U-Haul locations needs to follow the example of this location.BARRY B.
Excellent and very friendly personnel...very pleasurable experience.GERARD B.
The two ladies who work here are amazing! They worked with us from the beginning, to the return of the Uhaul. Super friendly staff, we will use this location again. Thank you so much for all your help!PETRA H.
You guys are the bestCHRISTOPHER T.
Reservation, pick up, and drop were easy. The uhaul was clean inside the cab and the trailer, but it did have a strong smell of cigarette smoke (which isn't appealing for non smokers). Uhaul should be more lenient with the policy of returning it with a full tank when there's been a problem finding gas. I had to call around to several stations near my house before I could find a station that had gas. I only did in town travel so I only had to replace 3 1/2 gallons of gas which barely moved it off the full mark.Kelly M.
Was having trouble picking up my truck with mobile app but lucky for me one of your associates named Melody there early and helped me. She was very kind and professional. I will definitely be back when I need another truckJohn F.
Nothing. The customer service was great and it was a very quick process. Thank you!KATRINA G.
Very professional excellent jobFRANCISCO A.
Very helpful staff!BETHANY P.
I dunno, it was pretty smooth from start to finish as it was. I can't think of anything that would improve things, 'cept maybe donuts ðŸ˜Š.WALTER C.
Provides padlock for those drop off locations that doesn't work on Sundays. I left the truck locked but the cargo unlocked with a dolly and a furniture dolly without guaranteed they won't be stolenand then potentially charge tonthe customer if something is missing. I spent almost 20 valuable minutes figuring out how to prevent somehow what I said before and I paid it with an overtime dropped charge.ANDRY C.
This was the best and quickest rental truck I've ever got!! The staff was incredible I can't remember her name but she was phenomenal !!!!!AMANDA M.
Great customer service. Extremely satisfied!JESSICA H.
Friendly, courteous and efficient service. I will be back.Vincent D.
I needed a truck to move an hour before this location closed so I went to this location and It was a quick and easy to rent the uhaul I needed. The truck I got was clean and everything was clearly labeled to assist with the trucks features.VICTOR M.
The employee was really kindALEXANDER N.
Thank you !!Timothy L.
The truck drove really crappy. Like the steering was off. It definitely needs to be checked and fixed to help others drive in the futureCOURTNEY S.