Customer Reviews for South King Services
(U-Haul Neighborhood Dealer)

338 reviews

23636 104th Ave SE   Kent, WA 98031
(Inside Save U More)

(253) 656-6820

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(253) 656-6820

23636 104th Ave SE
Kent, WA 98031
(Inside Save U More)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DANIEL I. 
Rating:
5.0

Customer did not leave a comment.

Karl D. 
Rating:
4.0

staff were very helpful

RONNIE LEROY C. 
Rating:
3.0

Trailer was not swept out. There was "dirt" and "foliage leaves" on the floor along with same pieces of garbage. Looked like someone hauled some plants or landscape bushes in it and one tipped over dumping a pile of dirt on the floor. It was not piles of stuff but I had to sweep it out and clean it before I could put my furniture in it.

Michael M. 
Rating:
4.0

Your online check-in needs serious work. It took us an hour to get our key. The lock box didn't contain our key. Then it took forever to finally get the lock off the van off so we could get our key. On the phone with an agent twice trying to figure out the issue. I got charged for furniture pads that's didn't order (not used). I prefer talking to a live person in the store, until they can get all the kinks worked out

Richard S. 
Rating:
5.0

The staff was so helpful it was a pleasure doing business with U-HAUL

chuck M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

The employees were great however the truck was nasty, dirty and smelled like cigarettes. I have pictures if needed!

TERESA P. 
Rating:
1.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

ELENA SOCORRO M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS DEAN B. 
Rating:
1.0

The truck I received engine came on during my first trip. I called and left a message to see if I could switch to a new truck and no one answered . I also left a message and never got a call back, the truck would not go higher than 45mph and 15mph just to go up hill. The engine/truck was so loud I could not hear anything (ie, sirens other cars) I did take a picture of the engine light on. I will reach out to corporate for further assistance.

Christina F. 
Rating:
5.0

The guys were very helpful & nice. Was very much appreciated! Thank you for a great crew!

JACKIE J. 
Rating:
5.0

This location has the best employees. They took care of everything we needed.

Vernadette L. 
Rating:
5.0

Customer did not leave a comment.

ANITA R. 
Rating:
5.0

Customer did not leave a comment.

TOMAS O. 
Rating:
3.0

It wasn't very clear where I had to drop off the keys and they couldn't do my receipt. I left unsure of whether there'd be a problem in the future.

Tzeitel G. 
Rating:
5.0

Quick check out.

GUADALUPE G. 
Rating:
5.0

Seats had stains and passenger seat had drink spill on inner side running down (dried). Floor was slightly muddy. Had to use my own sanitizing wipes to clean seats. Also had to clean some drink spill in the drink tray.

MARK M. 
Rating:
3.0

Rental vehicles are not cleaned out- leaves, dirty Q-Tips, papers, plastic wrappers. Cab needed vacuuming. Windshield wipers needed replacing. Prior wrecked signal light housing raised safety issues. The staff should have mentioned the wreck. It delayed my departure time. I expect more from a rental dealer.

JULIAN C. 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

Customer did not leave a comment.

NNAMDI M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Well, I intended on renting a truck but it didnt turn out that way. My licences had expired two days prior..

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY V. 
Rating:
5.0

The customer service is the best. All the guys are polite, and helpful. They got me in and out quickly. It's always a pleasure to rent from this location.

MICHELE S. 
Rating:
1.0

Customer did not leave a comment.

DAISY C. 
Rating:
5.0

Just keep up the excellent customer service! I would highly recommended this location to my families and friends!

INTERIOR L. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Unless they don't have the unit I want I wouldn't rent from anyone else! I've finished my project in Kent an on to more projects but these guys are always on point! Great place to rent from!

James P. 
Rating:
5.0

Customer did not leave a comment.

MANFREDO M. 
Rating:
3.0

Prices are way too high for what you get. $800 dollars for a one way trip is outrageous, should be less than half that.

PAYDN EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Nothing everyone was great and helpful

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

LEO D. 
Rating:
4.0

The problem I encountered is that the link to do the damage survey expired and I could not use it without having to go back to the store. This could be a part of the app or at least have the link not expire.

Darko M. 
Rating:
1.0

Customer did not leave a comment.

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

Sharmaarke A. 
Rating:
5.0

The guys were very helpful and attentive. The reservation process on line was simple and the truck was ready and available when requested.

MICHAEL C. 
Rating:
4.0

The problem I had was returning the truck. The hyperlink took me to the Valley Self Storage, so I drove there. When I arrived and clicked on Return Truck, it told me to return it at South King Services. I had to waste time, gas and added miles for no reason. I hope you guys make it up to me somehow.

GABRIEL H. 
Rating:
3.0

Make sure all employees know how to complete truck pick up manually, without a computer.

SHANE M. 
Rating:
3.0

Computer system was down when I tried to pick up my rental truck. I lost one hour of time to use it.

SHARICE S. 
Rating:
5.0

Have the truck alignment so it will be easy to drive

Prince G. 
Rating:
4.0

Customer did not leave a comment.

Rosemary N. 
Rating:
5.0

Checking in was fast and drop off was also. All the guys were nice and greeted me with smiles. I already started telling people to go there for any uhaul rentals. All around a nice experience .

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
3.0

Too far for me and my friends.

JON L. 
Rating:
5.0

none

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Your info sheet for this trailer calls for 1-7/8" or 2" ball. Iwas told by representative at pick up it is a 2" ball. I had tge correct equip

Robert S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Friendly staff, clean van, super simple drop off.

Aubrey S. 
Rating:
5.0

Everything was great. No improvement needed.

HANNAN A. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

A couple lights were out and a bit of mud on trailer

dan T. 
Rating:
5.0

No comments

FUKUI K A. 
Rating:
4.0

The truck I was leant had an exhaust leak and the CEL came on while driving. TM25

Katelynn C. 
Rating:
4.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

GENE F. 
Rating:
5.0

uHaul Let's be clear, I'm rating Josh & Cody from this location and the uHaul tracks which are the best. uHaul as a service is the most terrible thing in existence and mis-booked our appointments all 3 times in a row when my wife and I were moving. No one moving has time to drive around and look for available trucks when uHaul fails to book a truck where our receipt in the uHaul app is showing it to be picked up. Again, all 3 times. Then forgot to include the Appliance Dolly, which we booked and paid for, but instead put moving blankets, which we didn't book and paid for… We were on a time crunch as the two of us were moving ourselves with no help and had a deadline that uHaul caused to be challenged from all of the screw ups. You charged us with a late return that you caused to be late and for equipment we didn't order and didn't get because you left it out. You're still calling about a late truck and saying it never was found and we have the receipt of the check in drop off. What more? We discovered Josh & Cody from South King Services | U-Haul Store #6575 because of another locations misplaced reservation and they found us a truck, were promp, professional and really seemed interested in helping us with empathy for our reservation screw up from uHaul. We knew then we'd call this location when the next day was consistently messed up from a reservation that uHaul made and mind you, we multiple times called and confirmed with uHaul.. because we knew this could happen and even though all reservations were confirmed the all were in places 20 miles away from where our phone app said we should pickup the truck. Cody and Josh worked on our behalf each time to find a truck for us, equipment needed and they're the only reason we will ever use uHaul again, no matter how far we have to drive to get the truck. uHaul, your online presence is truly terrible and ruins the already terrible experience of moving. Josh & Cody need to be your Allstar representatives of your service because they're the only good thing about it other than the trucks, if one can get a truck without spending half a day driving around to find the reservation location mistakenly booked by uHaul online. Lastly, our uHaul app always showed the correct place and time, the locations themselves just didn't have our reservation and when we would call the 200 number we were told the truck was in another zip code. Terrible

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Trucks are there when I need them if not they will call other locations to look for the truck or trailer that u need! Friendly staff quick in and out!

James P. 
Rating:
3.0

Customer did not leave a comment.

JAMES DOUGLAS L. 
Rating:
5.0

🤙👍👌🙏

AQEEL A. 
Rating:
5.0

The guys at the desk were friendly and helpful.

MELVIN W. 
Rating:
3.0

It was not clear at all where to park the returned van. The people inside were very nice though and didn't care where I parked.

WYATT K. 
Rating:
5.0

Overall a good experience. Making arrangements was a bit frustrating as no one answered the phone.

MARVIN B. 
Rating:
5.0

Kool dudes always on there toes getting my rentals taken care of promptly Thanx

James P. 
Rating:
3.0

Customer did not leave a comment.

JANINE M. 
Rating:
3.0

My location pickup was changed 2 days before pickup. Made hard to get ride and it went from 5 minutes away to 35 minutes away from my house

MICHAEL B. 
Rating:
5.0

Really good service I m very happy thanks guys!!

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

YOU Y. 
Rating:
1.0

I had a terrible experienhcei in using your app to get a confirmaiton code in the early moprning hours to get the access code to unlock my turk at 8:30 AM. I then spent over 45 minutes waiting on hold, speakig to 2 representatinves that could not geive me a simple solution to my probem without 1st havig to use you horable app. Fortunately, the other members of your staff, where I was to pick up my truck, happened to show up early at 9:30 AM and finally helped me to get the truck. You need to9 up you game for customer service. I hope you doi so , and quickly!

ROBERT LEON C. 
Rating:
3.0

Not sure

LAMONT W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Josh and the rest of the people were very nice! Thanks for everything!

AARON A. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

The customer service is very nice. Great selection of vehicles and trailers to rent out. Have tons of space to park your vehicle. The van that I rented out is clean and new. I will recommend this place. Thank you, U-Haul!

RODERICK B. 
Rating:
5.0

Customer did not leave a comment.

Rajwinder K. 
Rating:
4.0

Customer service must be on point

HILDA L. 
Rating:
5.0

Pleas fix that radio and also why you charged me $1.29/mile when you advertise $.99/mile?

Paul R. 
Rating:
5.0

The after hours app would not allow me to upload a picture of the odometer and fuel level. I tried to call customer service and the wait was 45+ minutes. This was very frustrating after a very long day when all I wanted to do was go home. This is no reflection on the local office, my understanding is that this is a corporate issue that needs to be resolved at a national level.

Greg V. 
Rating:
5.0

Very good all !!!!

AGUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Great customer services

RAMIRO C. 
Rating:
5.0

Ive been here a few times. Very friendly staff and great customer service 👍🏾

anne M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

VANTHANA L. 
Rating:
5.0

Everyone was awsome and very friendly and very helpful I would go back definitely and I would recommend to anyone to go there

DAVID W. 
Rating:
5.0

After I rented from this location, I was contacted minutes later by a corporate regional manager at SEATAC, personnel 701081. I was told the truck I had wasn't supposed to be rented out and that I needed to return the truck to him directly. He would provided it to me for free. I was shaken by the call and incident as it was alluded to the truck I had was stolen. I called the location I rented it from and was assured all was ok. I'd like to lodge a formal complaint against the regional manager at SEATAC, 701081. A UHAUL corporate employee should not contact a customer in this manner. You may contact me at the following number to discuss further: 703-731-6350

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

MERRIL G. 
No reviews have been submitted for this location.

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