Customer Reviews for South Ohio Esso
(U-Haul Neighborhood Dealer)

Rating:

4.0

nice place, people were very good and extremely helpful; however, there were major problems with U haul overall. We booked a van and a trailer. At the last minute we were informed the van did not have a trailer hitch. No hitch no trailer can be towed. They offered a 26 ft moving van in replacement for a cargo van. Not acceptable or useful for our need. We did finally rent the non hitch equipped van, cancelled the trailer. We were able to fit the towed merchandise into the van = barely. Not happy with U-haul through this ordeal. As I said the U-haul franchisee was very helpful but the error was beyond his control.

Rating:

5.0

This place help me out immensely, I had booked at another location and found out they were no longer doing U-Haul. Sent me to this place, I needed a 15-20 ft. Truck, ended up with a bigger truck, because that was all they had. I only had one day to do the move and the young fella made sure I got it done. I came back to the Esso and I had to change things into my suv, wasnt easy but the young man, helped me get it in there. It was a good day. Thank you South Ohio Esso

Rating:

3.0

Box was not swept out, there was broken glass and broken mirror pieces on the deck. Other than that (we swept it out) it was fine.

Rating:

3.0

Pricing needs to be clear. In the website the use of one dolly is $10 but I ended up paying $30.

Rating:

3.0

Used my phone didn’t need to speak to anyone

Rating:

5.0

Friendly staff, very helpful . Sadly they had not been trained yet, but we worked our way through it and was able to close the transaction. Excellent customer service!!!