I was told I could keep the truck and turn it in before the end of the day, which I did. Yet I was charged 2 days instead of the one. I had the truck less than 7 hours yet got charged a 2-day rate, double for a hand truck I didn't receive (ordered and paid extra for the appliance one and got a regular one). I will be disputing this.Shaneequa C.
Customer Reviews for South Town Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had was that the radio in the vehicle i rented did not work , but the Customer service person made it clear to me before I rented the vehicle.JEFFREY A.
I was not told ahead of time that this was a location I had to remotely check into. When making the reservation I made it clear I was going to need a dolly, boxes and tape when I picked the van up, I was told they would call me and tell me what location to pick up at instead I received a text with a address and phone number. When arriving and realizing no one was there I tried calling the phone number given to see if I was in the right place however no matter how many times I called they ignored the call. I had to sit out side and wait on hold for 2 hours with U-Haul customer service to finally get someone to help me out and give me the code to use the truck. It was a horrible experience!ASIA H.
Customer did not leave a comment.TARNACE W.
They couldn't find the key to give me the van I reserved, and it put everything behind. Then they had the nerve to call and try to rush me to finish because we had the truck that someone else had rented. Ghetto afJerry F.
Clean the trucks out. It had dog hair all over it even was on my clothes afterwards.CHEYENNE S.
The radio didn't workMichael A.
Customer did not leave a comment.Latia R.
Have gas in the truck it was under 1/8 of a tank.Melvin P.
Customer did not leave a comment.Cardenal C.
Customer did not leave a comment.Shelton P.
Two rental equipment: 4 wheels dolly marked $7.00 charged $10.00 ; jhand truck marked $7.00 charged $10.00. Also lead to believe we had two options place to return truck. No mention that the intown rates was not applied. Given 30 mile for a destination about 25 mile or more from pick up.Bobby W.
This location wasn't familiar with the mobile process. I almost got charged twice because they tried to make me do the reservation in person.Theodora M.
Great customer service. Thorough check in and out.Hieu M.
Make sure some Knows what the fuck is going on and how to take care of a customer that is reserved a U-Haul and they get the rat trailer not the wrong one I have to ask the same questions 15 times to get the right fucking answer is bullshit I am make sure that if someone puts the pick up on their U-Haul and you change it that you send a notification to them so they don't go to the wrong fucking placeChristopher D.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.DWIGHT C.
Customer did not leave a comment.Janet V.
Customer did not leave a comment.Kevin J.
I have always use uhaul but I have never had such an experiencekedeshia V.
Customer did not leave a comment.nicole S.
This location is also a used car dealership, an auto body/mechanic shop, so the Uhaul signage and overall appearance was not clear. The entrance to the Uhaul office was also not clear, and because it doubles as a mechanic/auto body shop, the ground was black and greasy probably from motor oil. The office did not represent that of a typical Uhaul office location. The operator of the location however was very curteous, but he did not go over the truck with me prior to handing me the key. The lift gate was extremely difficult to open, almost as if it was sealed shut, I had to have 2 additional people to tug and pull up with all of our might in order to get it open. The truck was very clean and full of gas and fairly new just one year old, but I could have used a little lesson on how to use those mirrors.Carla B.
Locations are often combined with another business. I would rather deal with a Uhaul center.
Make sure the employees know how to do their job.Daniel M.
Customer did not leave a comment.Gena V.
Customer did not leave a comment.Christine M.
Customer did not leave a comment.Tommy G.
The customer service was excellent, everything was explained and they answered all my concerns. The attendant was very courteous and professional, great customer service.MArvin T.
Customer did not leave a comment.Russell N.