Customer Reviews for Southkeys Tires & Brakes
(U-Haul Neighborhood Dealer)

Rating:

3.0

Access to the location and cleanliness/repair of equipment

Rating:

5.0

Simply great service.

Rating:

3.0

The original truck I had rented was not available and I only found out the day before and had to make additional plans. The truck provided was the biggest truck U-Haul had (when I had originally rented the smallest options available) available and with little to no experience driving a truck that big it was daunting.

Rating:

5.0

Great service, have used this location a few times and always recommend. Staff are always friendly

Rating:

5.0

Please pave the driveway to your business there are some monster potholes!

Rating:

3.0

Trailer brakes were almost non existent. Ratchets were rusted out and very hard to tighten and loosen.

Rating:

5.0

It was a good drop off location.

Rating:

2.0

They tried to charge me more than what I agreed to in the contract

Rating:

2.0

We received no dollys as the location was closed and we had to use the 24/7 service

Rating:

1.0

I drove around 23 miles and they charged me for 55 miles. I let them know that I disagreed with the quote. They waited a couple weeks only to say nothing but charge me for 55 miles anyway. The truck was basically empty on gas as soon as I got it, too. I moved into my new home using the truck and was already going through a lot of stress that comes with buying a home. The last thing I wanted to do was have issues with a truck rental company.

Rating:

5.0

The back of the truck was not cleaned out from the last person who used it. Other wise everything was great. Happy with the service

Rating:

5.0

Thank you .

Rating:

2.0

KM and gas was incorrect. Location was driving U-haul not marked and when I brought it up said everything was fine

Rating:

4.0

Drop off happened with no problem whatsoever. Would recommend

Rating:

3.0

many vehicles in the area making it hard to get in and out of the location with the van... but the people who run it were very friendly and helpful so well worth the challenge...

Rating:

5.0

Nothing just keep doing what you do the service that I received was good customer service and made my day. Thank you for what you.

Rating:

5.0

Friendly staff

Rating:

3.0

The 26' truck. Was not road safe. 1. it was cover with mud. Coffee spild inside. Not clean. 2. ABS LIGHT came on 30 min on the highway 3. Traction control light also. 4. Hill assist light. 5. Cruse control refure to activate after àl the warning light came on. All those notification warning bell came on all the time. 6. The stering is aime a lot to the left. 7. At highway speed over 85 klm, the truck was shaking alot. This vehicle was not safe anf stresfule to drive from Ottawa to Montreal. Plus recived the contract showing 3/4 full and it was 1/2. I have the picture to prove it. It as been a longtime since i had to rent a truck from H-Hall, it was not a good experience.

Rating:

5.0

The gentleman I dealt with was friendly and helpful, even hooked up the trailer to my truck and made sure all lights were working.

Rating:

5.0

My experience was excellent. Your location went above and beyond to message me with my confirmation. All the paperwork was sent in a timely manner. I will recommend you and would like to thank you for making my move less stressful than I anticipated.

Rating:

5.0

Very friendly staff

Rating:

3.0

Staff was friendly and welcoming as always. The truck was very clean but the engine light was on when i got it. It was quite scary to drive because it was having issues responding to when I would hit the gas pedal of even the brakes. It should have been serviced before I took it.

Rating:

3.0

Better on-line booking and dispatch communications. Reservation reserved was not the same.

Rating:

3.0

The online reservation system was not accurate. The trailer I needed was not available at the location of my choosing even though the online system indicated it was. I was only informed of the lack of inventory and redirected to a different location with minimal time before pickup. Again the trailer was not available at that second location and was over one hour away. After calling u-haul multiple times and getting disconnected, I finally spoke to a representative who informed me the trailer I requested was at a location only 15 mins away from my location. In the future, it would be beneficial to have an updated inventory, to inform clients in advance when the reservation is not possible at the location of choice, to not send a client to a location that does not have the correct inventory and is over one hour away when a much closer location has the equipment needed.

Rating:

4.0

Great customer service

Rating:

5.0

Reduce mileage charge 25%-30% it will be perfect

Rating:

3.0

The person that helped me with the return gave me a lot of valuable information that had I known before would have saved me an hour in driving and gas ending up going to a location that was the opposite direction from where I live. I had chosen no return office chosen and when I called the agent after delivery the agent kept telling me the closest location, that was the opposite direction from where I live even though I insisted that there was a much better option and location that would have left me 10 minutes from my home and not 50 minutes, but she insisted I had to go to the much further. The person who rec'd my equipment said what I'd been told was wrong.

Rating:

5.0

Excellent service. I got a van in less then 10 min. When returned I just dropped the keys. The van was very clean and well maintained.

Rating:

3.0

I was told to bring it back between 3/4 and 7/8 full of gas which I did. But you charged me for 15 litres of gas? Go figure.

Rating:

3.0

There needs to be a system to pick up the keys when the store is closed (i.e. after hours). The instructions of 24/7 pick up online was different than what you had to do at this place. This created confusion and huge pain. The people working there were nice and helpful which is appreciated but the system needs to be updated.

Rating:

5.0

It was a great experience, great customer service and support Absolutely I recommend them to my friends.

Rating:

5.0

Central booking texted a few days before pickup asking us to collect our pre booked U-Haul at a location about 100 miles from where we live. We went to our local U-Haul agent on Mac S. Ottawa and they arranged for us to pick up our trailer there as previously arranged. They were excellent and gave us great service.

Rating:

5.0

This location was excelent. The one in Coventry Road, Ottawa was terrible. They told me they dont have anything and they did not try to resolve my issue. In general I appreciate that that you gave me a diacount for all the issues before I got my equipment. Thank you for the service.

Rating:

3.0

I’m assuming this is an average space as garage/uhaul combo in Ottawa. I had trouble finding a spot to park the trailer I rented that wouldn’t lead to an extra fee because there doesn’t seem to have a designated spot and the location and the street was packed with to-be-repaired vehicles and U-Hauls (granted long weekend of September being a moving time for a lot of people), so it was hard finding a spot that wasn’t at the neighbouring garage, blocking an entryway or street or door. First time dropping during closed hours so that’s partly a learning curve for me, but finding the barcode took me a couple of minutes because there’s other QR codes on the window so the U-Haul barcode was hard to find amongst the clutter since it’s comparatively small - I think it should be singled out or highlighted in some way.

Rating:

1.0

Place was closed,outside super duty

Rating:

5.0

Best U-Haul location In the city.

Rating:

5.0

Nothing! The staff here were extremely helpful, made my move 1000x easier by helping me book a one way truck, and I'd recommend them to anyone!

Rating:

2.0

I ordered a bunch of dollys and furniture matts but I didnt get it. Only got one appliance dolly because thats all they have in the pick up location.

Rating:

4.0

Mention parking for personal vehicles is available along the public road across from the location.

Rating:

5.0

All good, thank you

Rating:

2.0

Rough looking site with water problems (hard to find a place to park that wasn’t in a puddle)! But it did the trick. Not my fav Uhaul carrier but it wouldn’t avoid it in the future if they had the truck I needed! It was after hours so I don’t know if the staff are helpful but I’m giving them the benefit of the doubt as I need to answer that question to submit my review.

Rating:

2.0

The location was dirty and none inviting. The person served me was rude. U-Haul vehicles parked everywhere even on side of the road. Will never use that location again

Rating:

5.0

The location was fairly dirty, an old mechanic shop, however the people were so friendly and helpful.

Rating:

3.0

Average rating meaning the job got done but there was nothing special.

Rating:

2.0

The Southkeys location is a garage. It looks like you're going back in the 1950's. No asphalt on the "street" and no easy parking for a truck. Uhaul can do a lot better here.

Rating:

5.0

The experience from start to finish was very efficient, professional & courteous. The gentleman who serviced me at the counter was very knowledgeable as well. I will definitely be returning to this location in the future and highly recommending it to friends and family.

Rating:

3.0

While the overall experience was good, a couple of items to pay attention to: - cargo area was not well swept (there was quite a lot of dirt, debris and stones on the bed of the cargo area); - the fuel was not on 1/4 as described (it was half way between E and 1/4 line, the electronic mileage read "48 MILES TO E")

Rating:

2.0

Needs to look a little more professional and inviting

Rating:

4.0

I have used equipment from this location before and the guys are always helpful. This time when I picked up the car trailer it was raining quite a bit and the attendant was very good about getting out there in the rain helping me hook up etc etc

Rating:

5.0

Friendly staff, answered my questions, helpful when I got a flat.

Rating:

5.0

No problem with this company. Everyone has been professional and friendly.

Rating:

5.0

Your service is highly professional

Rating:

1.0

Customer service was good- however I was waited 30mins to receive my rental and there were no moving blankets available. Staff did not inform me that I would have to complete a self check out on the day after.

Rating:

5.0

My good friend recommended me to this specific location Scott Fraser and I was extremely impressed. Picking up the 26' uhaul moving truck on the busiest weekend was a breeze. Staff very knowledgeable and informed me of everything I needed to know before leaving and dropping off. Thank you guys for making this part of a large move stress less. I would recommend this location to all my network