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KEVIN B | Overall ExperienceSelf Storage Units in St. John's, NL, A1B3P9
U-Haul Moving & Storage of St Johns
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Indoor Storage
Storage Customer Reviews
- 4.0 Average Customer Rating
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Super clean place. Great staff! While it may seem like a minor thing I was so happy to have my things stored there while we renovated.
DOMINIC F | Overall ExperienceStaff were extremely helpful. Will use this uhauls service again and will recommend to others
Tom C | Overall ExperienceThe questions are tricky. Many of your staff was exceptional, the other seemed to be in a bad mood consistently, or tired. I get it. It's a long day there but still we are all going through things and moving is comparable to death so it can be a traumatic experience for some. I did appreciate the smiles from those willing to give it. The hours somewhat made things difficult for me as I was wrongfully evicted and had to move out in 3 days and since I could only move my things up until 7 pm, this made things a little difficult. I could only also access them during times that seemed impossible. Not sure why there is a pass key if we can only access the inner units until 7pm but I do understand this could pose safety issues and other concerns, given homelessness in St. John's, and trafficking both human and drugs so I do get it. Overall my experience was excellent. I was happy with the ease of everything and the staff was quite lovely.
Claudine M | First ImpressionsLeft my locker unlocked they spotted and secured it for me
JACON J | Overall ExperienceTerrible service! Rented a appliance trolley 12 blankets And 2 Dolly's Was told it was all in the truck and when I got to my destination hauled up back cover nothing was inside Waited 2 hours and was told to go back and get the gear myself when I go there I was charged again for the stuff and half what I needed wasn't even in stock Was told I would be compensated and no one called me back and I got see my receipt to find they have charged me extra and took nothing off for the terrible experience and services. I would never recommend this service. Terrible
JAKE M | First ImpressionsTook care of all our needs
RONALD J | Overall ExperienceGreat service from the staff, I had the opportunity to deal with several staff members during my inquiry, reservations and accepting the key. Each associate was informative, friendly and so nice!
Kim A | First ImpressionsHi
RONALD J | First ImpressionsFriendly staff, easy process for moving in and out
KENNETH I | Overall ExperienceA small motion sensor light within storage lockers could go a long way especially during the times of year when the the daylight is a little shorter.
SHANE S | First ImpressionsVery friendly and knowagble staff.
Dan W | Overall ExperienceInside storage area felt physically secure. Illumination was marginal. Would be nice is there was more lights on with motion when you were there. Access hours were also adequate, but longer hours would have been appreciated at times. Staff was generally helpful, but staff also seemed very much not to want to be there. I would truly say only one person I met there in my recent experience to be genuinely outgoing and friendly. Facility was as clean as you'd expect a warehouse. Bathrooms seemed cleaned regularly but floors were not mopped near my unit in the past month. Lack of garbage cans seems to lead to people putting things on top of light switches and electrical conduits. This garbage has been in same place for weeks. Facility was poorly maintained insomuch as the contents of my unit were severely damaged by water. Staff was of no assistance in this matter. For this reason alone I don't recommend this facility.
PHILIP R | Overall ExperienceEverything was great except my partner was disrespected at the counter, a man serving a customer at the time went over board when my partner excused himself, but interrupted another customer he was speaking with… My partner politely interrupted because he was the only one there to talk with and he was wondering where I had gone, I had to use the bathroom after the long ride from one residence to the storage unit in St. John’s from mackisons out around the bay , I was exhausted from the move and did take a lot longer to use the facilities, he was just worried and wanted to know if he had seen me. This employee overreacted and told him he was rude and that he would have to wait till he was done with his current customer, that he wasn’t answering any of his questions till then, the employee knew where I was, he directed me to the bathroom. It was just uncalled for and very disrespectful, The customer he was serving actually said no go ahead it’s ok, but this employee refused to. We had a long day as it was just down pouring all day and we still had to make this happen, because otherwise, I would have rescheduled the move. The rain was so bad I was nervous driving it caused a major anxiety as I’m not use to driving bigger vehicles. He could have just been polite, but made the choice not to. As well, he told me where the facilities were, but never quite told me which direction to go in, once I went in the general direction, I had to come back out and ask him do I go upstairs or down the hallway,( I could barely hold my pee) to which he rolled his eyes and then proceeded to tell me. Its why I was in there so long once I got there I was trying to get myself together before coming out and transporting my belongs into two heated units, the whole day was such an ordeal. Meanwhile, the man who served me was incredibly nice and I spoke to him about the hard day we had all had, he was considerate and showed empathy for everything as well as informed me of everything that I needed to know, he even waved and smiled at me as I drove off the lot, while he himself was being rained on! Great employee Where did you find this other man, the only one being rude was him, certainly not my partner, whom was just worried about me and didn’t know where I was being gone for so long at this moment when time was getting short and we still needed to transfer into not one unit but two separate ones! I will certainly recommend you folks again as you were my first and only thought But I would also recommend to avoid the employee with the dark beard, he I was just not nice! Sorry for the long winded story!
Nancy H | First Impressions