Customer Reviews for Southside Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Rentals

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PATRICK M.
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Verify there is no lock on back of trailer

LEAH A.
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Customer did not leave a comment.

Estel Y.
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No fuss rental easy and fast.

THOMAS G.
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Issue-person did not tighten the rig properly. Rig was loose-noticed by person at drop off. Hoping no damage to my car.

CODY P.
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Customer did not leave a comment.

Ahn Jung V.
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Customer did not leave a comment.

BRENNAN F.
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Everything was great! I really appreciate the service and support with get the car dolly. Thanks, guys!

Joseph T.
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Worst serive I've ever had.

Lori W.
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Charge less

DAVID B.
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Customer did not leave a comment.

Andy S.
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Customer did not leave a comment.

ALLEN M.
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I would like to single out an employee named Cameron at your location, I used the app for two rentals, but had to ask a few questions and Cameron was great! Very friendly and helpful. I also was waiting for my wife to pick me up and watched him interact with 3 more customers. He was just as helpful to all of them. I manage student workers, and in my experience, these skills seem to be declining a little every year. Just wanted to make sure his helpfulness and friendliness in the middle of a very stressful moving week for me did not go unnoticed. Thanks!

Paul E.
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while the truck cab was clean (not dusty, oily, etc., the cab did smell of cigarette smoke. not sure what if anything could be done......

Donald R.
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Customer did not leave a comment.

William R.
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WILLIAM S.
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Customer did not leave a comment.

JEFFERY W.
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Everything went great except the online, after hours return process. Tried several times, and it did not recognize “my location”. Sent email to Southside to let them know I returned it, and it all wired out fine.

Justin D.
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Customer did not leave a comment.

KELLIE S.
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Customer did not leave a comment.

Amber M.
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Staff are awesome to work with. Rented a 5x9 trailer. Manager is polite and fast. I would recommend this location.

Jeremy P.
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Customer did not leave a comment.

ELIZABETH R.
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Customer did not leave a comment.

TAMMY D.
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Customer did not leave a comment.

CORY D.
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Friendly service! Thank you!

BRADEN T.
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Customer did not leave a comment.

Lisa C.
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Customer did not leave a comment.

Paul E.
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Brian E.
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Jeffry Z.
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Steven H.
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kelsey T.
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john S.
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good job by Southside Rental. good solid, U-haul equipment ! thanks

Dar L.
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Customer did not leave a comment.

Angel I.
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Jarrod R.
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Gregory M.
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g_marshall54@yahoo.com

DALE S.
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Customer did not leave a comment.

Danny B.
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Customer did not leave a comment.

Rosalyn H.
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I have still not received my final bill to check for accuracy. No emails, confirmation that we turned it in on time, nothing.

Jonathan T.
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Customer did not leave a comment.

beverly M.
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Fast, efficient service and great knowledgeable staff. Clean, well-maintained equipment. Will definitely use this location again!

DEBORAH J.
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Customer did not leave a comment.

Bryan W.
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Van wasn't in the cleanest condition - you could tell that there was some sort of liquid that hadn't been cleaned up. I can only speculate as to what that liquid actually was, but the van smelled like a weird combination of urine and vomit.

Daniel M.
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Customer did not leave a comment.

Joel M.
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Customer did not leave a comment.

HENRY W.
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Customer did not leave a comment.

G Keith C.
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Because of the COVID pandemic, the check-in process was a little slow - the sales associate had to walk back and forth from the outside station and the terminal that was inside

DEREK R.
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Customer did not leave a comment.

Gwendolyn J.
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Gas mileage per gallon was better than i thought. I left the tank full, when it was only 3/4 at pick up. It would be nice to get a credit applied for future rentals.

HIMANSHU D.
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I reason m not happy Becoz we fueled the Uhual Vehicle..before handover Still they Charged me Ez fuel charge 7 Dollar....

Amy W.
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Customer did not leave a comment.

Jon W.
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Customer did not leave a comment.

DEXTER G.
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Customer did not leave a comment.

DANNY B.
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Customer did not leave a comment.

Steve H.
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Customer did not leave a comment.

Thomas F.
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Always professional and very simple transaction. Equipment very reliable.

DARREN D.
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Great prices and I received excellent customer service.

LINDA D.
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Customer did not leave a comment.

DONG L.
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I was given ripped straps, rusty chains, and no safety pin for the tow hitch. Also given false information on extending the rental date by a day or two as customer service refused to see me one more day for free, and charged me for any overages of my military Permanent Change of Station.

Kelly F.
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We had a great experience with the 24/7 check in. We got the truck at 7 am The only Problem we had was when they sent us the message for the activation code there was no activation code to get the key out of the box so I had to call customer service. The customer service gave me the code but then she very quickly said “I have to go”! Which I thought was very rude Over all great transaction.

JAMES S.
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Did not feel comfortable dropping off trailer and leaving. What if someone came and took the trailer after?

KARI D.
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Customer did not leave a comment.

JOHN F.
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They were handling the influx of college students extremely well, and were able to rent me a van for a short while despite the high demand. It was clean and ready to go, and the staff couldn't have been more helpful. They were amazing!

Briana T.
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Customer did not leave a comment.

Peter G.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Jay N.
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Not a big deal but the key for the ignition is getting worn and requires the knowledge of partially pulling out the key in order to turn it. The mobile phone pickup and drop off is convenient. The rental was a very positive experience.

Geoffrey G.
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Customer did not leave a comment.

Edward A.
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Has nothing to do with location, however, I arrived around 4:45 pm to return my rental and the store apparently closed at 4:30 pm. I was told my Rental was due back at the same time of pickup what was 5 pm. Paid for an extra day at the pickup location and based on the pickup time I had until 5 pm to return. I shouldn't have been charged an extra $40 for 1 hour past the time put on paperwork when I was told an extra day was paid for and return time was 5 pm

Frank B.
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I have no recommendations.

James R.
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Customer did not leave a comment.

Morgan B.
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Customer did not leave a comment.

angela S.
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lezlie K.
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Customer did not leave a comment.

RICHARD B.
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Carole D.
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DANNY S.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Mary Susan O.
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Customer did not leave a comment.

LESLIE S.
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Customer did not leave a comment.

Pablo C.
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Customer did not leave a comment.

SETH L.
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Customer did not leave a comment.

ALEM T.
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Person seems wasn't happy to see me

Stephen P.
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Customer did not leave a comment.

Rose M.
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Customer did not leave a comment.

KATHERINE ELAINE K.
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Customer did not leave a comment.

Angel N.
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Great experience!!

KIM R.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Rose M.
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Customer did not leave a comment.

SOOCHAN A.
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Customer did not leave a comment.

Peter G.
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Since we'll be in the pandemic a while, and safety measures mean customers have to wait outside the store, maybe a portable awning would increase the comfort of customers so they don't have to stand in the blazing sun or rain.

Trent G.
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Customer did not leave a comment.

Nicholas R.
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We returned after hours and your online return was easy to use

Robert H.
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Customer did not leave a comment.

Joshua W.
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Make it easier and faster so pickup with the app, took 45 min and when someone is moving they do not have time for delays.

Brian K.
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Yes for other rentals but the issue with cleanliness in equipment in which one sits and drives is inexcusable especially during a pandemic . It was as if I was sitting in a petri dish even after I cleaned the truck three times with Clorox wipes that came back filthy.

ALEXANDER C.
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Only problem was that there was supposed to be a dolly but there wasn't.

MICHAEL P.
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Customer did not leave a comment.

Amanda R.
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They called me at 2pm demanding the trailer be returned NOW. When in fact it wouldn't have been 24 hours until 3:11 pm because of the time difference from where I rented. Again, never received a contract from where I rented, never knew the EXACT drop off time. It was dropped off by 6pm on the date of return and I was charged an overage fee.

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