Being able to drop off via the app was very convenient.
Nathan B
Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation times were not correct. Did not ensure I received the equipment I paid for. Sent me on a goose chase to get a refund for the equipment I paid for because they did not have it.
Rusty HNo issues, trunk sound.
MALACHY NThe U-Haul app gave me fits and would not provide me the reservation I had. I had to call support. I was also told that my 12-hr reservation from 5PM to 5AM for a 9’ van was not available at the location reserved and had to take a 15’ truck. Why accept the reservation at the location if it was not available? I wasted over an hour of time trying to sort all of this out!
Alma CThe cab was filthy. The passenger side mirror was loose and needed constant readjustment. I requested 12 moving blankets of which I was told none were available. I opened the cargo area to find 11 blankets in a pile. While I appreciate the free blankets it makes me wonder how well they control and maintain inventory. Only reason I would recommend this location is because they had more trucks on the lot than they could manage.
GARY SQuick, easy and such a great help moving at IU Bloomington! Go Hoosiers!!!
Alicia MEasy pick up and drop off. Staff were great.
BRETT RHad an excellent experience here. Would rent from them again!
Jamie OI had to go to this location after a different location failed to leave the keys in the back of the truck on a self pick up situation. I really appreciate this show getting me a truck last minute.
Terry BAfter having a very difficult and unfortunate experience with another pick up location and Uhaul customer service I decided to just go to Southside Rentals without a reservation. They were friendly, fast, and super accommodating
Leah BFix your app
David HGreat customer service… Being that everyone in Bloomington is moving right now with the beginning of the academic year, some items we wanted were not available. The rental agent gave us what he could provide and did not charge us for the extra equipment. We returned the rental early, and they gave us a refund.
Kimberly BI charged for save move yet I didn't order for it
Anastasha AEasy-peezy day rental within the city of Bloomington. The team at Southside Rentals made it very easy to rent a small panel truck U-Haul at a very affordable rate. Super clean. Truck was in great shape.
William SEasy check out and check in
Tara MThey were great and very nice and helpful!! Will book again for my next move!
ROCCO MThe customer service here was very good and the staff was actually helpful.
Brianna MFrom start to finish everything was great!!
Suzanne TThe gentlemen who helped me was wonderful. Took care of me when there was problem. He solved it and made my life so much easier. Give him a raise.
Richard SThere was only two people working when I picked up. They were doing a great job, but there should have been at least two others with them to keep things moving properly given how busy everything was. The blankets we got were not clean, and you did not have enough in stock to fulfill our order. There were only 10 total. The Uhaul products on the shelves have enormous price mark-ups. $30 for wrapping paper that is $16 on the Uhaul website? Plastic bed covers at double the price of the other locations in town. Not ideal. You have great staff though. They were working very hard under non-ideal conditions.
Dorian JCan floor dirty. Rear right tire pressure low. Needed to maintain before getting on road.
Judy ENone
Kyaw AU-Haul called the evening before my thing and said the truck was not available. Tried to talk me into a pick-up location over an hour away. Utterly useless horrible customer service. Eventually agreed to give me smaller truck at original location after I got angry. Useless. Useless. Hate that U-Haul is so ubiquitous. Will certainly attempt to use any other company if at all possible after this experience. Failure. Failure. Bad.
Nathan AThey are excellent.
DAVID WExcellent serice, clean trucks...
John EPerson behind the counter could use some customer service training.
Christian RU-haul was relatively clean, but dirty in the cup holders with lots of crumbs. Check-in and check-out process was very annoying; why would it make you pay and then proceed to ask for photos. Weird set-up. Doesn’t make sense to have to drop the truck off where I picked it up — the whole point is that I’m moving. Overall fine.
Adrianna PExcellent drop off area without any surprises
SWAPNIL SI didn’t interact with anyone for drop off. The parking lot is on an incline so it’s a little stressful to park the truck.
Hannah JVery helpful and friendly people
EPI RThey rented me a car dolly that was badly damaged and it could not transport a car. I was 100 miles away and could not take it back. I had to rent another one and pay twice the amount to tow my car home. I also had to drive an extra 100 miles to locate a car dolly from Uhaul. Uhaul should reimburse me for the extra dolly I had to rent and for the extra mileage and time. Terrible, terrible service and costly due to dealers error.
Javier AIn Indiana. the guy hustled to show me where to park. They quickly gave me a receipt. Again...efficient and no problems.
ken hTurned In after hours, did not interact with location. That is the reason for the no’s.
FRED HParking was a little bit of a headache, but that was probably primarily due to other people dropping off their trucks in random spots and not being as efficient as they could be.
Lane WQuick, courteous and troublefree
Jonathan WTrucks were parked haphazardly everywhere
Michael KCheck engine light engaged when truck was picked up. Brakes were very slow to engage.
STEPHANIE YNo blankets were available!
Barrie PVery easy to rent from this location. Very friendly and informative.
Timothy Bit was dirty, tire pressure light was on, oli change light was on
bethany dVery personable and helpful. Great drop off location.
Kent SFrom pick up to drop off, everything was smooth. Thanks so much!
susan sI want to point out that I made the trailer reservation a year ago. The day before going to the appointment I received an email indicating the location was changed. When I went to the location for my appointment on Sunday the store was closed. I went to the original and they were able to assist me but not until 3 hours later after my 9am appointment. This caused me a waste of time and a late departure for a long drive from Miami to Indiana. This change was done by the regional office.
Millicent VHaving more people at front desk.
Marvin BEverything was ready to go when I needed it. They’re also very helpful over the phone and answered all of my questions patiently!
BEVERLY VAwesome experience...
Stephen WAll went well.
Lloyd HService provided was great. The box van 7884 drove well and my only complaint was it takes several attempts to shut cab doors especially the passenger side. It must be from years of people using the doors as support getting in and out. Doors are not for climbing. Thanks Uhaul for providing a great value service.
David IAll went well but the location closes too early at 4.30pm.
Luigi D