Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)

Rating:

2.0

I recommend not using the 24/7 Truck Share. This adds extra work for you the customer with no added savings. After filling the gas tank over the required limit I was still charged an additional $25 upon returning the U-Haul to this location. Ridiculous to say the least.

Rating:

5.0

I returned the truck after hours.

Rating:

5.0

I arrived late to pick up my rental and I did not realize they were closed at 4p.m. I arrived at 4 and a man said sorry we are closed. I said but I have a reservation and I am late to pick up rental to move my son. Another gentleman jumped on the computer and looked said yes you do. He quickly processed it and gave me the keys. Lights were already out and bad weather was on the way and yet he took care of me. Great friendly customer service! Thank you because we were able to meet our deadline to move out and make it to our flight the next day to Texas!!

Rating:

3.0

NA

Rating:

5.0

Nothing

Rating:

1.0

Charged for 2 days when only used for 3 hours

Rating:

5.0

The 1717 S Walnut St location is fantastic. Very nice, patient and helpful staff and well-maintained vehicles. I originally scheduled at the N. Morton Street location, which I really do not recommend. It was still closed even during working hours, and they could not support 24/7 pickup. Then the staff on the phone transferred me here. Much better.

Rating:

5.0

N/a

Rating:

5.0

Nothing, I had a great experience with Southside Rental!

Rating:

2.0

The place is a disaster upon returning the trailer. Trucks and trailers everywhere, all parked too close together. Also, the trailer has no kickstand. Once full (and really even empty), it can’t be removed from the trailer hitch without it being a real pain. Add a kickstand to the trailer. Returns have to be more organized somehow.

Rating:

5.0

The location was closed, that is why I gave a no to personnel question.

Rating:

5.0

Great customer service.

Rating:

1.0

I had to turn the vehicle in after hours, and did everything they told me to do to turn it in. When they asked about applying an 84 dollars charge for not turning it in with less than half the tank I disputed it because that's the amount of gas it had when I picked it up. I had to fill it up just to take it to where I was going and they charged my card for the 84 dollars anyway.

Rating:

5.0

I had trouble with self check in, but staff took care of me quickly. Great staff, great price.

Rating:

2.0

This whole experience was not good. I only rented this truck because I had a VERY HEAVY piece of Equipment to move. I needed a furniture dolly. I called to confirm the availability of a furniture dolly. The representative said he had one and he would put one in the van after we spoke.When I got the van, NO DOLLY. This move had to be done early in the morning. So, I chose to check in on the app at 6AM. The app check in online was TERRIBLE. It took NINE times to take a picture of my license that was acceptable for the app. This was on a brand new iPhone. So, this quality of the phone should not have been a problem. The check in process for the van was just as clunky. Bad experience from start to finish.

Rating:

3.0

Dropped truck off after hours so hard to evaluate the above questions accurately..

Rating:

3.0

Lower prices.

Rating:

5.0

U-Haul website could be more user friendly.

Rating:

5.0

Was in and out in a jiffy. Desk service was awesome. The truck was ready to go as promised and performed flawlessly. Return was easy as well. For any future truck rental needs, I will definitely be back here!

Rating:

4.0

They were actively cleaning as I arrived. Friendly.

Rating:

5.0

The two young men working managed the early morning flow of customers with speed and courtesy.

Rating:

4.0

When you have faithful customers that continually use your services you should always make them feel more appreciated by giving them discounts on rentals, that way we can overlook deficiencies in maintenance. Ratchets on car carriers that don’t work properly and trucks that have issues/ engine light caution, brakes etc.

Rating:

5.0

The gentleman who hooked up the trailer went above and beyond to make sure that everything was safe and ready to go. Much appreciated. Keep up the strong work.

Rating:

5.0

Nothing, check in and check out were both really easy to do.

Rating:

5.0

Keep good rental vans in your inventory. The newer Ford van was exceptional.

Rating:

2.0

Make sure the truck is cleaned before giving it to the customer

Rating:

5.0

Nice guy and respectful

Rating:

4.0

Unfortunately the location was closed earlier than I thought. We had to leave the truck and check out on the app.

Rating:

1.0

UHAUL truck was not swept out in the back and had a lot of dirt on the floor in the cab. I drove the truck 7 miles and put 4.183gal of gas in it and was charged an additional $18 for 4gal of fuel. I purchased 2 full size mattress bags at this location that were going for $7.50 a piece on the UHAUL website but not available for pickup. Southside Rental were I picked up the UHAUL charged me $32.10 for the 2 bags.

Rating:

5.0

Easy friendly fast service. Great customer service

Rating:

1.0

Never ran into more incompetent people. Used them 2x in a week, both times there were items I ordered but did not find out until pickup they were not available. The Morton St. location was apparently run by a lazy little girl who was not willing to help find the trailer I ordered because she was in her pajamas. If I am ever in a conversation with someone about moving, I will go out of my way to tell them the poor service Uhaul offers.

Rating:

3.0

The truck was muddy and not swept when we received it. We had to sweep and mop and it also had broken glass that had to be removed before we could use. Our pick up was after hours, so we did not have any recourse

Rating:

3.0

Returned after hours.

Rating:

5.0

Great people, good service, everything was hooked up and ready when I got there. South side is the best.

Rating:

5.0

As always, friendly staff and quick in and out service. Thanks!

Rating:

4.0

Candles

Rating:

5.0

Brad was very helpful.

Rating:

4.0

Be sure the trucks are in working order before sending them out. The transmission on the truck I used was slipping so bad that I wasn't sure it was going to make it back to Bloomington. The light came on shortly after I picked it up and every time I accelorated uphill, the transmission would slip.

Rating:

5.0

Floors were pretty dirty in the back…but they’re floors and we had a raining moving day. Costumer service was amazing, my brother picked up and dropped off and forgot his wallet, they called before we got too far which was super nice and helpful! Above and beyond!

Rating:

2.0

U-HAUL corporate, in this modern era, should be able to tell a customer exactly what truck they will get and when. As well as what packing products are available at every rental location when booking. U-HAUL Corp fails in both categories. Amazon can ship me a package 30 minutes after my order, but U-HAUL can’t commit to a 10 foot truck reserved 60 days out at a specific location. You all need to modernize your technology. It impacted me as a client, and now I will look elsewhere my next move.

Rating:

5.0

Overall, great experience from Southside Rentals. Staff was friendly and courteous. Only concern was that the front right tire needed to be replaced. It was bald on the outer edges. Would not have been a good rental for a long haul. Just check your tires before you drive off the lot.

Rating:

2.0

Not impressed. Vehicle was out of fuel when I picked it up. Check engine light came on a few times. Took them 4 days to check it in after I returned it. They randomly added add on services to my bill I didn't request.

Rating:

1.0

We called and asked if we could drop the trailer off 2 days early and asked if we would get any money back they said no not on one way rentals. We also told them I would get there after they closed at 4 is that a problem. They said no told me where to park it . They closed at 4 I got there at 4:15 parked the trailer where they told me and the next day I get a $20 charge for after ours? This is ridiculous

Rating:

1.0

LYING MOTHERFUCKERS OVERCHARGING ME! GO FUCK YOURSELVES! I ONLY RENT FROM BUDGET NOW, YOU PIECES OF SHIT

Rating:

3.0

Due to unclear return instructions, I parked the U-Haul in an upper lot next to other trucks. As I was completing the return in the U-Haul app, an employee came up and sternly informed me that "This doesn't go up here." A calm demeanor and good customer service were lacking making it an uncomfortable interaction.

Rating:

1.0

The most traumatic experience of my life. I was cussed at, chased, harassed - I had to call the police for help. Went to drop off the u-haul at this location which is required in my contract and the owner came out yelling at me to go somewhere else after 5 hours of travel. She said she had no room for it even after it was parked in her lot. The police had to force her to take the u-haul so I could leave. I felt my life threatened. She called a strange, very vocal man to come join her in her harassment. He wasn't even involved and just showed up in sweats and a hoodie. Never identified himself. I will NEVER EVER work with u-haul EVER again... Absolutely terrifying experience. Had a police report filed. Thank God for the Bloomington Police.

Rating:

5.0

I don't appreciate the fact that uHaul advertised the rental at $18 then there was a rental fee of $18! Like what the heck is that a charge to actually rent the equipment versus just browsing the lot! Just advertise the price people hate being nickeled and dimed to death that crap worked with the Biden administration but under Trump not so much!

Rating:

4.0

Vehicle smelled of cigarette smoke horribly.

Rating:

5.0

Easy pull up and self checkout on Sunday afternoon

Rating:

3.0

The customer service and pickup was easy and simple but the truck wasn't in the best shape

Rating:

5.0

Very quick and easy.

Rating:

1.0

The truck smelled like cigarette smoke. There were ashes in the drink holder and on the dash. The drink holder had thick, sticky stuff in it. In the back of the truck, something had been spilled in it that was deep orange, and we had to do a thorough cleaning with a lot of cleaner and paper towels before we were even able to use it. We picked up the truck after hours and had to have it that night to pack for a move the next morning, so we had no choice but to take it. I have time stamped pictures of the truck before we ever left the lot.

Rating:

5.0

Just keep up the good work

Rating:

3.0

I will never rent from U-Haul again ever.im filing a complaint

Rating:

5.0

All equipment was in great condition and pick up/drop off was easy.

Rating:

4.0

Easy drop off after hours... Don't let the extra mileage get you! $1 a mile extra! But it was good nonetheless!

Rating:

2.0

I spent 2 hours there trying to rent a car trailer. First 2 the breaks were pulled and no one knew about it until we had them both hooked to my truck. Then I was told to call a 800 number to find a different location, after 28 on hold with the 800 number a guy comes outside the building and tells me he found a 3rd trailer that I could rent but they needed to check it in first. So I hang up my phone talked to the guy and got that trailer come to find out. I had to call the 800 again to get stuff changed on my reservation. I got to southside at 845a and didn't leave until after 11a. U-haul In general is a joke. My voice rent from a different company.