Customer Reviews for Southside Service & Rental
(U-Haul Neighborhood Dealer)

2087 reviews

720 Central Ave   Cheyenne, WY 82007
(@ the corner of Central Ave & West 8th St)

(307) 634-9726

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 6/17/2021: 9:00 am - 2:00 pm
  • 6/20/2021: Closed
  • 7/5/2021: Closed

Services at this Location:

Contact Us

(307) 634-9726

720 Central Ave
Cheyenne, WY 82007
(@ the corner of Central Ave & West 8th St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 6/17/2021: 9:00 am - 2:00 pm
  • 6/20/2021: Closed
  • 7/5/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A very friendly and professional place.

GREGORY K. 
Rating:
5.0

I found everything to be convenient. The people were very pleasant to work with. The only thing to improve on is longer hours. I would have rather dropped the van off to a person rather then leaving the keys in a drop box. I would definitely use your services again if needed. Thank you.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

TERRI LYNN A. 
Rating:
5.0

Excellent customer service on both ends of our journey.

KENNETH ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

Pasqualino D. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
2.0

I would love to give these guys an excellent review, however we rented a trailer for one day and were charged for 3 days! Mason point so our $24 rental turned into an almost $81 rental. I cannot get anybody to give me a refund or answer me even.

Heather C. 
Rating:
5.0

Everything was exceptionally well done!!

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

KIM E. 
Rating:
5.0

Left the trailer after-hours. Went to the website to turn trailer in but it wouldn't load. Supposed to check it in on my smart phone but the phone is smarter than me and was unable to do it. Called the uhaul number and the customer service person took my information. Received my receipt the next day. Would be nice to have a friendlier check in site on my phone without having to download another app.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

JEFFRY B. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
4.0

The truck has sticky stuff in it. But the biggest thing is they need a better online system. I rented a uhaul truck in the city in I was moving out of a month a head of time and then come the day we are moving they say that they don't have any rentals available in the city...... no one called me the night before to fix it or inform me. I am not sure why I could rent it if it would be unavailable. It took a little bit to fix and I ended up have to drive 45 minutes to the next city to get a truck, drive back, pack and then drive back to that city to unload and give the truck back. They thankfully gave me double miles and a bigger truck because that is what they had. It ended up working well with the bigger truck but the online system needs to be improved and I know this has happened with others. If there isn't anything available we need to know way ahead of time or make sure with other rentals that the drop off dates coinside with a pickup. It was an unnecessary thing that could have been avoided. We would have been in trouble without a truck at all.

noah H. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Excellent customer service. I;m very happy with this UHaul Rental Loction.

BARBARA BRIDGET E. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
4.0

The car transport trailer's tires were well below the required 50psi (one was 19psi). I was unable to contact U-Hauls customer service, being on hold for up to five minutes. I called 7x and was unable to use their after hours automated drop off through their app. I believe this was a U-Haul national problem, not the local dealer's fault.

WILLIAM BRENT B. 
Rating:
5.0

Customer did not leave a comment.

Amie R. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
3.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

We have always had clean trucks before but this time it was filthy inside and out. Otherwise our service has been excellent.

DAWN LYNNETTE C. 
Rating:
5.0

Thank you for making everything so seamless. Best experience I've had to date.

Ann W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

Customer did not leave a comment.

ERROL B. 
Rating:
3.0

Trailer shook through out the whole trip.

James Douglas S. 
Rating:
5.0

I have rented from this location a few times, over the years. I have never had any problems. I recommend them always.

shawntelle Y. 
Rating:
5.0

Customer did not leave a comment.

COLE T. 
Rating:
5.0

Friendly and great service !! And fast !! In and out!

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Bob is outstanding. He is always professional and customer service is exceptional! Thank you!

New L. 
Rating:
5.0

Agent was very polite, friendly, and helpful. Quick transaction. Will rent here again.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Deena C. 
Rating:
5.0

Customer did not leave a comment.

JAMES PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Sandi J. 
Rating:
1.0

Trailer was wrecked , safety chain was missing on the trailer . The guy said he was open until 6 pm I arrived at 4 pm no one around . Called me at 5:30 after I missed my appointment to take my bike I rented it for the next day so I didn't have to worry about it being there then when I was late bring it back I was charged for 2 days . I will never ever recommend or rent another trailer from u haul again

Branden M. 
Rating:
5.0

We needed a pickup to go the store and back home for a large item. The service was great and the truck was well maintained. Look forward to renting from there again!

KARA M. 
Rating:
4.0

Customer did not leave a comment.

Misty H. 
Rating:
5.0

My go to place for all uhaul needs

BRYCE D. 
Rating:
5.0

A plus

Dustin C. 
Rating:
5.0

outstanding customer service

MICHAEL SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

TERENCE B. 
Rating:
5.0

the place to good for uhaul

CHAVEZ EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY WADE M. 
Rating:
5.0

Customer did not leave a comment.

sara R. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY YVETTE M. 
Rating:
5.0

Will use this location again

ALAN M Z. 
Rating:
5.0

Thank you! Great moving experience

Tim M. 
Rating:
1.0

The man at Cheyenne was completely rude! To the point I got teary eyed out of frustration (because moving across the country by myself isn't stressful enough!) He then yelled at me because he said he couldn't handle crying and left the room. He came back in and got going on my reservation. My original reservation was to drop off in Wenatchee, Washington and I asked him to change my drop off location for the truck and the trailer to Post Falls, Idaho. This pissed him off even more! He changed the drop off for the truck but didn't do the trailer so there was major confusion at the drop off point. Again I was by myself and needed guidance getting my car on the trailer. At first he refused and then said he would have to charge me....I didnt car if it cost anything I just needed some help! I was so flustered and frustrated when I left my head was spinning!

Darla N. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
2.0

Tune-up u hauls and make sure it is mechanically checked thoroughly for any problem needs attention. Work with customer's toward weather condition where they are going, instead of adding more money to the customers issue when it shouldn't be. Traveling in the winter is a problem when the U Haul business doesn't work with customers.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Everything was great.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

edward C. 
Rating:
5.0

Worker was nice, worked super fast and professional!

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
1.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Guy at location was great, and made transaction work despite being without internet due to failed cable modem.

stephen H. 
Rating:
4.0

Customer did not leave a comment.

KYLE ALEC M. 
Rating:
5.0

Keep on keeping on

Marvin R. 
Rating:
5.0

Very respectful, nice people. I just moved this way due to my husband being in the Air Force and they accommodated me very good.

Stellamarie B. 
Rating:
5.0

Everything went well and it was a good experience. Thank you

Harvey R. 
Rating:
5.0

The best customer service ever

Dean Ray S. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

South side service and rental is the best always friendly and helpful

Bradley P. 
Rating:
3.0

I never got my 60 dollar deposit back. Kind of curious as to why.

Megan B. 
Rating:
5.0

Excellent person behind the counter

James O. 
Rating:
5.0

The gentleman that helped me was gave excellent customer service. I will use this place in the future.

Talena Renee M. 
Rating:
5.0

Amazing customer service. Very prompt service and professional. Thank you!

Ernest M. 
Rating:
5.0

Great experience

Terry S. 
Rating:
5.0

I have rented from here many times over the years. I always go to this location if they have what I need. Always a pleasant, friendly and professional experience!!

Rod O. 
Rating:
4.0

My rental was not reasonably clean as received. Besides general road grime, the front end was covered with a considerable amount of bug splatter.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Evan T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Jim I. 
Rating:
1.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

The uhaul representative was very friendly and professional. The equipment I rented was clean and well maintained. Will definitely rent from uhaul again if I should be in need of moving. Thank you for an excellent experience

Audra M. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Joshua Q. 
Rating:
3.0

I had made my reservation for 06:00 they changed it to 11:00

Norman H. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

I had several issues trying to rent using the uhaul website. The website is worthless in my opinion. However, went to my local uhaul and the man behind the counter fixed everything the website messed up. He worked out a better deal for me on both ends and was very helpful.

Brian Douglas R. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

Ana R. 
Rating:
5.0

Right on time great customer service

philip R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

I have rented trucks from the Southside location here in Cheyenne on several occasions. He has always had what I needed available and friendly person

James David W. 
Rating:
5.0

Awesome experience very easy to complete the paperwork will definitely use them again

debra M. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

The location was great-it was no contact

CYnthia M. 
Rating:
1.0

This feedback is for sign East location. My drop off should've been with them she even called Claire in the district office for instruction and didn't follow recommendations. I was supposed to drop my rental off at Cheyenne East location and she refused to allow me to take it because in Elkhorn Nebraska and they edited my location drop off she was rude and refused to help me. I have a feeling that when everything doesn't go smoothly at least with my experience she had no desire to help.

Benjamin Thomas F. 
Rating:
5.0

Nice and professional guy

Djong H. 
No reviews have been submitted for this location.

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