Customer Reviews for Southside Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Storage

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Sharon J.
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Customer did not leave a comment.

James B.
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kathy A.
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Tell them to check inside of truck for equipment. I did not and dolly I pad for was not there

Jeanette R.
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I went to pick-up my U-Haul rental at the Sullivan Dr. location at 8am on Saturday morning. I spent 4hours at the location trying to get the lock of the truck so I could get the key to the truck all the while on the phone with U- Haul with assistance. I also must mention it was pooring down rain and I was soaked. the multiple reps I spoke to on the phone were helpful, apologetic and nice, but we were not able to unlock the lock. finally I was sent to another location only to get there and not be able to unlock the lock on that truck either. The owner of this location at R&R Lawn Mower Service did come out and was helpful in getting the lock off the truck. we tried again in front of him with him showing us exactly what to do and it did not work for us and we were doing the correct line up the entire time. This was beyond and awful experience with U-Haul and I think I deserve a discount or actually a refund for my rental. ..........Edna Jeanette Richardson

Louis B.
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The truck had ants in it very bad . Crawling all over the inside and on the outside of the cab of the truck When I turned it in I advised the guy working in the store. he said he was going to put it in the notes. I have multiple pictures of them all over in the cab of the truck. I can show you.

JESSIE H.
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Good and friendly

Thomas W.
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clean truck between customers, especially with Covid. it had burger king bag under seat ,

Lovell M.
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Timothy S.
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JAMES S.
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Collie B.
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no staff at location. Internet check in, but no internet available.

Anthony S.
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Everyone is great

James P.
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Customer did not leave a comment.

Claretta B.
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Rental truck had some thing wrong with it slipping forward when the brakes were applied. My passenger and I where thrust into the travel lanes with vehicles coming in both directions. Frightening as it was, we returned the truck immedately. Mr. James was very assuring and gave me a different truck. Maybe the transmission has some work that needs to be fixed.

Dennis M.
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Great service

Dennis M.
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Customer did not leave a comment.

Nichole W.
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Keavina R.
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Amaya D.
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I returned it with 1/4 a tank and was charged extra for no reason.

billy C.
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Customer did not leave a comment.

James B.
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This man knows his stuff, very informative about uhaul and storage business help me with trailer would send him business anytime. His name was James.

Michael C.
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the driver side tail light was not working and there were some damage not noted with the "X" but I had a problem with the self lock and placed a call and the owner was SUPER in helping me! Thanks for your help....

Arthur A.
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Customer did not leave a comment.

yamicka W.
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Joseph M.
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hunter P.
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Christopher F.
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Lady working there was very knowledgeable and friendly, she needs a raise!

Jacque K.
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DARRYL M.
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moad A.
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It was to much to much

WILEY M.
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staff was friendly and helpful.

randy F.
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Customer did not leave a comment.

kiet D.
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Very friendly service. Much much better than previous management.

Mona M.
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Customer did not leave a comment.

rikki G.
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Alma M.
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Karen S.
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Michael F.
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Ronald J B.
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CHARLES K.
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It really helped that we were able to return it even though you were closed... Thank you

Robert M.
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Good customer service

Paula W.
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Customer did not leave a comment.

JAUN J.
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LISA W.
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gregory W.
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No problems at all their computer was acting up. But, that was not their fault.

LISA W.
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Customer did not leave a comment.

Frederick F.
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Strive to insure pick up and return sites initially scheduled by the customer are utilized. As in our case it was very inconvenient when u-haul changed our pick up site to a location almost 30 miles from the site we had originally scheduled.

victoria J.
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Nice people.

Justin M.
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No person on site on day I picked up so I had to use the app. I was a little apprehensive, but it worked. I had a few issues but online chat walked me through. It took a little longer than I would have liked since we were outside in yard, but overall it was nice to get the truck when we needed it even though location was closed. I would recommend putting a card on file if using the app.

stormy N.
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Great people with fast service!

margret B.
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Customer did not leave a comment.

debbie F.
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Great service. No complaints.

tamara W.
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Customer did not leave a comment.

Betty W.
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I called on a Friday and they were closed. I wanted to go when opened so someone could help me take trailer off the hitch. I'm 60 and have a bad back. I walked across a 4 lane highway to find someone that would help. A nice gentleman came and removed trailer. I will not use this location again. Parking area wet and muddy.

Triana T.
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Customer did not leave a comment.

MATTHEW B.
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dale L.
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CALVIN J.
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dale L.
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Customer did not leave a comment.

Encil W.
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Truck wasn't cleaned inside and I ordered a dolly which wasn't in the truck and I paid in advance.

dale L.
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Customer did not leave a comment.

LISA W.
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richards E.
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Very prompt service and courteous.

susan K.
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LISA W.
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LISA W.
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TANJALE F.
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The staff was very polite, professional and courteous.

Shelia M.
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Customer did not leave a comment.

Michelle J.
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Afminaistration needs to spend more time training the part time help - they do their best but are very unsure of themselves.

Qiana D.
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We have rented from this location before (wasn't so pleasant) but this time was great! The new management is so professional and the new look is great! The want to help the customer is definitely shown now.

dale L.
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It was just minutes after closing time when I arrived over the weekend when Hurricane Nate was expected to hit the town. She was gone already but left a #. I called it and she was very helpful and was already tracking that I would be dropping the trailer off.

LESLIE P.
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Customer did not leave a comment.

DALE B.
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KEVIN S.
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SIMONE K.
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Nicest people ever. They treated me like family

JAN T.
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Mr. Tony and Ms. Nell were wonderful. I will only do business with them in the future.

CANDISE H.
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Customer did not leave a comment.

ANNA S.
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Very friendly service eager to help me in anyway needed.

Sherry S.
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Customer did not leave a comment.

JESSICA J.
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Jeffrey M.
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Colton R.
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Roberta S.
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Extremely pleasant and personably man helped me through the return of my rented trailer. It was a delight talking to him very knowledgeable and friendly. Great job!

Christopher B.
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Don't send your trucks out like this!

LEO H.
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Customer did not leave a comment.

Phyllis C.
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Nothing

No reviews have been submitted for this location.

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