Customer Reviews for Southside Storage
(U-Haul Neighborhood Dealer)

115 reviews

327 Sullivan Dr   Bogalusa, LA 70427

(985) 735-5903

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(985) 735-5903

327 Sullivan Dr
Bogalusa, LA 70427

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I Have called the office 2x since returning the truck, left voicemails, have not gotten a return call. I refilled the fuel level to the same level it was when it was driven off the lot. I was still charges $37 and change for 8 gallons of fuel. Like I said the truck was returned with the same amount of fuel it left the lot with. NOT HAPPY AT ALL!!!! Renee D 985-888-9820

Renee D. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Customer did not leave a comment.

Willie D. 
Rating:
3.0

Truck was dirty. My husband had to clean it out before using it.

JACK T. 
Rating:
4.0

Good place to drop off but no one was there and we needed help. Thank goodness the toll free Uhaul staff answered and helped us with drop off.

RENICK S. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
5.0

Truck rental and office staff were great. Tow Dolly tires were no good. Passenger side tire on tow dolly blew out at highway speed and damaged my wife's car.

ALEC A. 
Rating:
5.0

?

Dixie F. 
Rating:
5.0

Bogalusa was great.

Melody O. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
3.0

I returned the vehicle at the fuel level that I received it; however, today, I was charged $14.88.

David L. 
Rating:
1.0

I was unable to get my deposit back the same day because no one told me at that location, your money had to be mailed to you in five to seven days. This was very upsetting because I really needed my money the same day.

Ashanta F. 
Rating:
5.0

Very friendly and helpful

John H. 
Rating:
4.0

Customer did not leave a comment.

Bobby B. 
Rating:
4.0

Customer did not leave a comment.

ELISA W. 
Rating:
1.0

Nobody on site Never returns phone calls cancels reservations and does not call; makes Uhaul email you. Over charged me for mileage and I will deal with Slidell location Took me 40 minutes to get UHAUL toll free to answer phone last monday to extend rental by 2 hrs. Utterly ridiculous The Sullivan Drive location should be closed and given to another location such as R&R lawnmower or S. Columbia St.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

GROVER W. 
Rating:
1.0

The truck was full of roaches. We called and told them and they didn't do anything about it!

Jeffrey F. 
Rating:
3.0

Customer did not leave a comment.

Jacob Y. 
Rating:
1.0

Open till five? Before returned, call # and no reply. Is It Real or not? Love the Close Sign Hanging up.. Elec. sign says 5pm! If you want photo's I've got them.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Katherine V. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ted B. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Tell them to check inside of truck for equipment. I did not and dolly I pad for was not there

kathy A. 
Rating:
5.0

I went to pick-up my U-Haul rental at the Sullivan Dr. location at 8am on Saturday morning. I spent 4hours at the location trying to get the lock of the truck so I could get the key to the truck all the while on the phone with U- Haul with assistance. I also must mention it was pooring down rain and I was soaked. the multiple reps I spoke to on the phone were helpful, apologetic and nice, but we were not able to unlock the lock. finally I was sent to another location only to get there and not be able to unlock the lock on that truck either. The owner of this location at R&R Lawn Mower Service did come out and was helpful in getting the lock off the truck. we tried again in front of him with him showing us exactly what to do and it did not work for us and we were doing the correct line up the entire time. This was beyond and awful experience with U-Haul and I think I deserve a discount or actually a refund for my rental. ..........Edna Jeanette Richardson

Jeanette R. 
Rating:
1.0

The truck had ants in it very bad . Crawling all over the inside and on the outside of the cab of the truck When I turned it in I advised the guy working in the store. he said he was going to put it in the notes. I have multiple pictures of them all over in the cab of the truck. I can show you.

Louis B. 
Rating:
5.0

Good and friendly

JESSIE H. 
Rating:
4.0

clean truck between customers, especially with Covid. it had burger king bag under seat ,

Thomas W. 
Rating:
1.0

Customer did not leave a comment.

Lovell M. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

no staff at location. Internet check in, but no internet available.

Collie B. 
Rating:
5.0

Everyone is great

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Rental truck had some thing wrong with it slipping forward when the brakes were applied. My passenger and I where thrust into the travel lanes with vehicles coming in both directions. Frightening as it was, we returned the truck immedately. Mr. James was very assuring and gave me a different truck. Maybe the transmission has some work that needs to be fixed.

Claretta B. 
Rating:
5.0

Great service

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Nichole W. 
Rating:
5.0

Customer did not leave a comment.

Keavina R. 
Rating:
1.0

I returned it with 1/4 a tank and was charged extra for no reason.

Amaya D. 
Rating:
5.0

Customer did not leave a comment.

billy C. 
Rating:
5.0

This man knows his stuff, very informative about uhaul and storage business help me with trailer would send him business anytime. His name was James.

James B. 
Rating:
5.0

the driver side tail light was not working and there were some damage not noted with the "X" but I had a problem with the self lock and placed a call and the owner was SUPER in helping me! Thanks for your help....

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

yamicka W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

hunter P. 
Rating:
5.0

Lady working there was very knowledgeable and friendly, she needs a raise!

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Jacque K. 
Rating:
5.0

Customer did not leave a comment.

DARRYL M. 
Rating:
5.0

It was to much to much

moad A. 
Rating:
5.0

staff was friendly and helpful.

WILEY M. 
Rating:
5.0

Customer did not leave a comment.

randy F. 
Rating:
5.0

Very friendly service. Much much better than previous management.

kiet D. 
Rating:
4.0

Customer did not leave a comment.

Mona M. 
Rating:
2.0

Customer did not leave a comment.

rikki G. 
Rating:
5.0

Customer did not leave a comment.

Alma M. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Ronald J B. 
Rating:
5.0

It really helped that we were able to return it even though you were closed... Thank you

CHARLES K. 
Rating:
5.0

Good customer service

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

JAUN J. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
4.0

No problems at all their computer was acting up. But, that was not their fault.

gregory W. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Strive to insure pick up and return sites initially scheduled by the customer are utilized. As in our case it was very inconvenient when u-haul changed our pick up site to a location almost 30 miles from the site we had originally scheduled.

Frederick F. 
Rating:
4.0

Nice people.

victoria J. 
Rating:
5.0

No person on site on day I picked up so I had to use the app. I was a little apprehensive, but it worked. I had a few issues but online chat walked me through. It took a little longer than I would have liked since we were outside in yard, but overall it was nice to get the truck when we needed it even though location was closed. I would recommend putting a card on file if using the app.

Justin M. 
Rating:
5.0

Great people with fast service!

stormy N. 
Rating:
2.0

Customer did not leave a comment.

margret B. 
Rating:
5.0

Great service. No complaints.

debbie F. 
Rating:
5.0

Customer did not leave a comment.

tamara W. 
Rating:
3.0

I called on a Friday and they were closed. I wanted to go when opened so someone could help me take trailer off the hitch. I'm 60 and have a bad back. I walked across a 4 lane highway to find someone that would help. A nice gentleman came and removed trailer. I will not use this location again. Parking area wet and muddy.

Betty W. 
Rating:
1.0

Customer did not leave a comment.

Triana T. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

dale L. 
Rating:
5.0

Customer did not leave a comment.

CALVIN J. 
Rating:
4.0

Customer did not leave a comment.

dale L. 
Rating:
3.0

Truck wasn't cleaned inside and I ordered a dolly which wasn't in the truck and I paid in advance.

Encil W. 
Rating:
5.0

Customer did not leave a comment.

dale L. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Very prompt service and courteous.

richards E. 
Rating:
3.0

Customer did not leave a comment.

susan K. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

The staff was very polite, professional and courteous.

TANJALE F. 
Rating:
5.0

Customer did not leave a comment.

Shelia M. 
Rating:
3.0

Afminaistration needs to spend more time training the part time help - they do their best but are very unsure of themselves.

Michelle J. 
Rating:
5.0

We have rented from this location before (wasn't so pleasant) but this time was great! The new management is so professional and the new look is great! The want to help the customer is definitely shown now.

Qiana D. 
Rating:
5.0

It was just minutes after closing time when I arrived over the weekend when Hurricane Nate was expected to hit the town. She was gone already but left a #. I called it and she was very helpful and was already tracking that I would be dropping the trailer off.

dale L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top