Customer Reviews for Southview Quick Lube Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southview Quick Lube Express

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Susan B. on

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Be honest about what time the staff will be at the location for pick up. I did the 24/7 pick up but was told the facility opened at 8. As I was driving off around 845 an employee pulled up with the dolly I had requested..... I turned down the dolly.

EDELL E. on

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Darius W. on

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james S. on

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After ordering truck from Bragg Blvd, was directed to pick up on Legion Rd...15-20 miles in opposite direction from my home. Picked up truck which had a slight vibration while going to my home. Once loaded and underway, vibration got worse as the speed increased starting about 35.mph. At 55-60 mph vibration was so strong it would knock hands off the steering wheel and left front wheel was bouncing approx. 3/4 in off the ground. Had to take a slower route to new home which stretched the trip from 4 hrs to 8 hrs. (Double time - double gas)

Sandra C. on

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Best experience with a UHAL company. Beasley was very courteous and professional. He went the extra mile to look for exactly what we needed. I wouldn’t hesitate to recommend this location (Legion Rd location) to anyone.

Kenneth P. on

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Gary C. on

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Tyler H. on

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juliette V. on

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Nothing, service was excellent.

Jolynn M. on

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Anothny T. on

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shane T. on

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Ensure service person is aware of key/drop box codes if changes have been made recently or service person is unfamiliar with the office being serviced.

Russell H. on

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Advertising and location is understated. Customer service was excellent.

Johnathan C. on

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Ernesto R. on

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valncia K. on

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Terry O. on

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Beasley was very helpful. No problems at all.

Qurban A. on

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This area needs an urgent management system . The phone doesn’t not work, you don’t find someone to help for first time cusotmer . The U-Haul staff at Galaspy, Fayetteville really helped to access the booked vehicle.

Mary H. on

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It was not obvious where the UHaul store was, and it was after hours. However, the nice guy working at the shop next door told us where to leave the truck and drop off the key.

Jonathan M. on

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TEDDY M. on

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natalie H. on

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theresa B. on

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glib M. on

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Provide blankets and dollies with 26' trucks.

THERESA B. on

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william B. on

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Nothing. The two staff members were courtesy and polite.

TERESA M. on

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bernice W. on

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Michael T. on

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fayma N. on

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Uhaul shares a property with another business, and driveway entrance, office, and rental units locations are confusing. Limited access roadway adds to confusion and difficulty getting in and out.

barbra C. on

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Theodore L. on

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I had an outstanding experience with Uhaul and I look forward to coming back for my next move.

vakapuma F. on

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Teresa B. on

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Linda M. on

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Trista S. on

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So I rented a 20ft truck and per the contract I only drove 72 miles and they chargers me for 144 miles and doubled the mileage. We also filled the tank and was charged for that. And the truck was dirty inside and out. There were dead bugs all over the truck and windshield.

Stephen S. on

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JERRY L. on

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george H. on

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Amy H. on

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WILLIE C. on

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Ocie S. on

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The person wasn't there. No charges was provided to me. When returned no one was there and billing is more expensive. Not there to answer questions and no phone calls.

Monica B. on

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Have someone in the office when customers arrive. We waited over 15 minutes for someone to assist us. Then it took another 15 minutes to print all the paperwork for signature. Also need to provide a way to safely drive the 15' truck in the opposite direction from the flow of traffic - cannot make a u-turn with this size truck - had to travel 5 miles out of our way to take the truck to the destination of the materials to be moved.

christopher M. on

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The person was late opening the store and took 45 mins to get the truck even being the first one there.

Nicole S. on

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I requested the truck and trailer at least a week out for a one way move. When I went to pick up the truck and trailer they were not attached and when I attached the trailer non of the lights worked. The place did not check the equipment before signing it to me. After 5 hours of waiting and having the people perform a maintenance check they determined it was the truck. However during this 5 hours I had to leave to load up the truck- which took 30 minutes. I picked up the truck and trailer Friday and was moving out of state on Sunday and the final apartment walk though on Saturday. So at 7 o'clock at night I took the truck and trailer that didn't work. My trailer lights never worked and my exhaust pipe was not connected and when roadside assistance tried to fix it, he determined that if connected, it would set the truck on fire. So my son and I road the entire 8 days in a rental truck that sounded like a stock car. Every time we pulled off for the night it took my son and I a while to get full hearing back. The brakes were shakey the whole ride and made me nervous going downhill. It kept slipping out of gear and not changing gears appropriately. The people here were nice enough but unorganized and did not perform the safety checks needed and had no way of fixing anything.

sharon W. on

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HAROLD S. on

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Miriam F. on

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Great experience there. Very helpful staff.

Keith M. on

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MIKE T. on

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William H. on

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Update the computer program, more user friendly

Joe F. on

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Mallory T. on

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The office was incredibly unorganized. Took us 30 minutes to pick up the truck because the woman claimed she could not find our online reservation. Then to top it off they did not have any of the extra equipment I wanted to rent, such as furniture pads.

Katherine M. on

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Office was closed when the truck was dropped off.