Customer Reviews for Southwest Auto and Tractor Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southwest Auto and Tractor Services

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Emma G.
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Customer did not leave a comment.

Emma G.
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Evan R.
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Location, equipment and staff all excellent. Only complaint is scheduling/reservation related — last minute change of pickup location required 40+ mile drive both ways. No need for that. Too far away and too short notice. Honor the original reservation or refund the mileage difference.

Wanda S.
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Fransces P.
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Price C.
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duke M.
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Keith G.
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Michael K.
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osiel C.
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Roy F.
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robert J.
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robert J.
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Bennie N.
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All was good! No complaints nor recommendations.

grover L.
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The people that work there do not know there job. I was asking the female questions. Can I return the u-haul to any location? Her answer, I don't know. If I return the u-haul early, do I get a refund. Her answer, well, I don't know.

Brandon V.
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We had to travel 25 miles out of our way to pick up the U-Haul when we had reserved it less then 3 miles from where we were moving from.

Ginger W.
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martha N.
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JERRY R.
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They did great uhaul did not so to speak . They were not able to print me a contract and pick up point . So we were told that that we could leave and uhaul would send a contract within a hr. No contract the next day called uhaul they said my request for a truck had been canceled and they had no idea I had the truck . I called uhaul and the young man emaile the place were I would drop off and I returned it and put key in drop box . The place I got it was great the people I talked to on the phone was great. Uhaul just did not know what was going on . Truck was great. They only reason I am commenting is I did a exspress check in and it still took 40 mins to get it because of uhaul computer problems . Southwest did awesome

James H.
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Edith S.
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Isaac H.
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Customer service was excellent.

Robert F.
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Keith K.
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james or karen P.
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Joseph H.
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CHRISTOPHER D.
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The lady at the desk was very friendly and helpful.

Carol D.
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took the stress out of that part of moving

DONNA B.
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RICHARD L.
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David H.
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Kristina S.
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Pam P.
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Nicholas F.
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The overall experience of picking up the truck was the worst interaction I've ever had. Our original reservations were cancelled and new ones were made. But we weren't able to move all of our stuff because we got stuck with a smaller truck than we originally requested. Now we have to make another 3.5 hour trip there and rent another small truck to get everything moved.

DIANE M.
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WILLIAM C.
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Kenneth T.
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James B.
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Better communication; the contract location all left for a family funeral ahead of my appointment time to pickup a reserved trailer. Could have at least posted a sign or responded to my calls; but it's done.

BRIAN W.
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JAMES K.
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Manuel C.
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No one was there when i dropped off the trailer

CHRISTOPHER A.
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I think I was charged for an extra day I did not want/need. The lady working there said the price would be subtracted when I turn in the u haul early, but that did not happen.

carol F.
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Sherry H.
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Since a tire blew out in San Antonio, barely on our way to Arkansas.... the tires should have been checked

janice A.
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CAROL F.
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Very kind people. Great customer service.

TAYLOR F.
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SUSAN L.
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EDWARD T.
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Make sure that U-haul tells the people at your destination you are dropping off the vehicle there.

No reviews have been submitted for this location.

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