Customer Reviews for Southwest Carryout
(U-Haul Neighborhood Dealer)

173 reviews

824 Cincinnati Ave   Xenia, OH 45385

(937) 376-4811

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 376-4811

824 Cincinnati Ave
Xenia, OH 45385

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service and friendly! I'll definitely recommend

kara E. 
Rating:
5.0

Pleasant individual at the counter.

David L. 
Rating:
5.0

Drop off location was close and person was very friendly and knowledgeable, would recommend

Linda H. 
Rating:
5.0

Great service and clean , newer equipment!

Troy P. 
Rating:
5.0

Customer did not leave a comment.

Peggy W. 
Rating:
5.0

No improvement needed, I had to change my pickup and drop off dates and was accommodated perfectly.

dan A. 
Rating:
5.0

Customer did not leave a comment.

anthony W. 
Rating:
5.0

Customer did not leave a comment.

Makayla T. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

saundra B. 
Rating:
5.0

Customer did not leave a comment.

TeEdika T. 
Rating:
5.0

Excellent as always!

Thomas C. 
Rating:
5.0

The whole rental process went well. The truck was clean and Tran well. The customer service was very professional

john S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

This was hands down the best Uhaul experience I've ever had. The man I talked to at the rental location was so kind- 10/10.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

The owner and worker demonstrated what customer service is all about. They were respectful and courteous. I would definitely recommend this location in Xenia Ohio. A'JeeA'JeeKaurSingh Queen Kapur A'JeeKaurSingh-Kang

A'JeeAJeeKaurSi A. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Hold is still on my account.

Rashad B. 
Rating:
5.0

Customer did not leave a comment.

Olivia H. 
Rating:
5.0

Excellent service

Ken C. 
Rating:
5.0

My experience exceeded my expectations. I can't imagine how anything else could have been done . Just keep up the great work and service.

jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Treeial D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Dale P. 
Rating:
1.0

Customer did not leave a comment.

VINCENT E. 
Rating:
5.0

Excellent service. Personnel answered all of my questions. I would recommend and use this facilty again. Thank you for your help.

rosa A. 
Rating:
4.0

nothing

vab J. 
Rating:
1.0

Fat guy changed me for gas when I put the gas back where it was. If he's so broke, he could of just said that. Won't be back

ZACKARY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE S. 
Rating:
4.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Customer did not leave a comment.

kriste E. 
Rating:
4.0

The gentleman I rented the truck from seemed very knowledgeable and was very nice.

DOYLE F. 
Rating:
4.0

Customer did not leave a comment.

Greg S. 
Rating:
4.0

I don't see any changes that need improvement. We always get quality service at that location.

rita A. 
Rating:
1.0

Truck needs an alignment, it was the worst drive I ever have had. I'll use another truck service for now on.

Julie O. 
Rating:
5.0

Excellent service!

zack B. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Very satisfied with the service!! I would highly recommend this location!!

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Kelli M. 
Rating:
5.0

The man that I had my encounter with was very friendly and went out of his to make sure I was taken care of.

jenaie L. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

He was very friendly and extremely nice .The truck was perfect and the service was better .

ronnea P. 
Rating:
5.0

Customer did not leave a comment.

jenifer Y. 
Rating:
5.0

Nothing. The service was excellent

patti B. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
5.0

Customer did not leave a comment.

russell E. 
Rating:
3.0

The owner was nice.

BREE H. 
Rating:
5.0

The gentleman was very helpful and polite. Very easy

STACIE O. 
Rating:
5.0

Very helpful in moving the kids

John R. 
Rating:
3.0

Customer did not leave a comment.

Kailey S. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
4.0

Customer did not leave a comment.

Samir L. 
Rating:
5.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

Thanks for making this process simple and easy!

Jim P. 
Rating:
5.0

All was very good, great service. Always knowledgeable & helpful at this location.

DAVID D. 
Rating:
3.0

The location was fine. The reserving process was terrible. Had a 5 mile move reserved a week prior to move. Verified the uhaul in the same town i was living in and moving to the house was 3/4 of a mile away. Then 2 days before move was called and told I had to go to the next town over 20 miles away to pick up uhaul and had to return the uhaul to the same location. Added 40 miles to my move. Which was 40 extra dollars plus tax. I will never use uhaul again.

James S. 
Rating:
5.0

Great experience!

gerald A. 
Rating:
5.0

Everything was great.

edythe B. 
Rating:
4.0

Leave a piece of chocolate on the driver's seat.

Justin K. 
Rating:
5.0

I feel confident in renting a vehicle from this location because the customer service was great! I will definitely recommend this location because of the customer service & clean vehicle. Keep up the great work! Thank you!

Stephanie F. 
Rating:
5.0

Great place to pick up rentals. Have used this location multiple times.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Ron O. 
Rating:
5.0

Customer did not leave a comment.

evan L. 
Rating:
3.0

Customer did not leave a comment.

Emma S. 
Rating:
4.0

Somehow take the return process down to a minimum. It took forever to virtually return the truck. Just when I thought I was finished I would have to turn around and walk back to the truck to do some other task. I understand why, but a warning would've been nice.

Richard W. 
Rating:
1.0

I have rented rental trucks over a dozen times in my life, and have not ever had as bad of an experience right off the bat before even turning the truck on. First, have a truck with working air conditioning in the middle of August on blazing hot day. Second, have your dispatch call people when you promise they will call by. I was told I would receive a call by 7 PM regarding limited availability at my desired pickup location. I had to call UHAUL the next morning. Have accurate pictures and descriptions of preexisting damage to the truck in online self-inspection tool so people don't have to spend 15 minutes taking pictures and writing descriptions of a heavily scratched and banged up truck - that is probably the proprietor's job. The truck was clean though. Oh, and the rental proprietor told me just before I walked out to the truck by myself when I declined the insurance that the AC had 'just failed' right before I picked up the truck. Unfortunately, I got sun stroke that day, and not having AC in the truck didn't help. The only redeeming thing about this rental fiasco was the $50 rental guarantee I was offered only because I had to travel over 20 minutes one-way in the opposite direction I was headed and dispatch didn't call me at all due to a "glitch".

John H. 
Rating:
4.0

With the weather being hot, I was the second customer to report the AC blower motor wasn't working. The manager at the rental site said I was the 2nd one to report it to him, and he already report it to U-haul, but he didn't seem like it was a big deal.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Tamera M. 
Rating:
5.0

I got confused upon returning on why the key drop off on the side of the building was locked. Turns out key return is mounted on the deck around the corner. I called haul and waited when I finally got somebody on chat it disconnected. And I had to start all over. It would be good if the two were next to each other or a sign saying key drop off around corner or an arrow. Overall the experience was *****!

Darryl G. 
Rating:
5.0

Provide the same excellent service that I received.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great customer service. Quick and easy. I will use this location again in the future.

HENRY H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
4.0

Customer did not leave a comment.

Cory V. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
3.0

Customer did not leave a comment.

Jared D. 
Rating:
5.0

The best U-haul experience I've ever had. There was a problem with the original truck, but the issue was resolved with ease and friendliness. Very nice, professional, and courteous. Thank you!

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

bob W. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

rick T. 
Rating:
4.0

U Haul network apparently was down so it took about 30 minutes to complete paperwork even though I had checked in earlier and had completed registration on line.

leon V. 
Rating:
5.0

Customer did not leave a comment.

karen P. 
Rating:
5.0

Customer did not leave a comment.

scott J. 
Rating:
5.0

None it was all a good exp.

lisa P. 
Rating:
5.0

Customer did not leave a comment.

CHETT L. 
Rating:
5.0

Quick and easy to get the truck out of the parking lot.

Herschel W. 
Rating:
5.0

nothing...was great!!

erin C. 
Rating:
4.0

Customer did not leave a comment.

Fay F. 
Rating:
4.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Top notch service!

Jay G. 
Rating:
2.0

Location is a minaminally stocked carryout. Truck I rented had 94000+ miles but everything did seem to work.

william B. 
No reviews have been submitted for this location.

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