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Allan J
Customer Reviews for Southwest Carryout
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was very helpful and had everything ready to go when we arrived.
BRETT RVery good and smooth experience
Randall CEasy pickup and drop off. Representative was courteous,helpful.
marion dGet an alignment done on the truck the steering wheel faces left when driving straight. The ignition switch is faulty had to wiggle to get into gear. The windshield wipers are very old, had a hard time seeing in the rain. And the god-awful smell of human stink permeated the truck front and back. It literally smelled like a herd of people where in the back of the box truck for a long amount of time. My wife and I were gagging. I 100% will not every rent from there again. I had to load my own equipment (appliance Dolly). Just all around a horrible experience and waste of money. I was so embarrassed driving that truck.
Briana ACost is misleading when renting a 10' truck advertising $19.95 a day, ends up being $89.00 for 5 hours.
Elizabeth LTruck was clean, and staff was nice. However, the truck had horrible suspension shaking, popping and a very bad alignment had to go 50-55 on the interstate for it to feel barely safe also the passenger mirror flopped around at random causing no side view, incredibly unsafe. would have returned for a different truck if it wasn’t for time restrictions. I want to be contacted about this.
Ayden BThe gentleman was very kind and helpful!
Molly RThe truck I got was clean, however, the cargo door was super hard to open/shut. And the steering wheel was way out of alignment
MAKAYLA DNothing, service was awesome!
PATRICIA SThe guy at our pick up location was amazing
Brent BVery nice on phone and courteous
DEBORAH HThis was simple; almost too simple. I literally just drove it into the lot and handed the key over and he said he would email a final receipt and I am good to go. It was super simple and smooth but it did make me nervous about being charged for things that may or may not have been my fault. I had rented blankets from a different location than my truck because the place didn't have blankets and I just had them in with the other equipment I rented so I'm hoping it all gets accounted for and I am not charged for "missing blankets". Anyway...this place was super great to drop off to.
MICHELLE CGreat experience and customer support!
marissa lGreat customer service and friendly service. Will be a repeat customer if needed. Thanks!
James SI love this location because of the site manager Milt who is always friendly & helpful x 1000! I used to use other locations in the area, but only use this location now because of Milt. Kudos to Milt!!
TODD LVery convenient location.
GEORGE SStill waiting on my deposit to return
kenneth jOnly quarter tank of gas when picked up. Should be full. Thanks
THOMAS Wthe rental experience was ok ... it's a u haul truck! inside the cab needed to be cleaned, it ran ok, everything ok, with the exception of miles ,we were charged was NOT correct !!! it wasn't an Overwhelming amount but not what we drove, only had the truck maybe 4 hours ...the total was the amount of a one-way rental but we took it back to xenia, which cost ME time and MONEY, just for this location to over charge on miles, smh i should of just rented it one way and dropped at another location!!! HIND-SIGHT IS 20/20 , SHOULD HAVE LISTENED TO THE OTHER REVIEWS, BUT MY HUBBY SAID THIS GUY ALWAYS TREATS HIM NICE , NEVER OVER CHARGES, IDK MAYBE IT WAS A HONEST MISTAKE! I HATE WRITING NEGITIVE REVIEWS .....SMH BUT IT IS WHAT IT IS !
Ed NNothing
NORMAN JThank you very much. I will go to the same location every time.
RICHARD MNever used U-Haul before. I was completely satisfied with the location and its manager.
arthur mThe truck smelled like dogs really bad the whole time I had it. An when AC was on it was really strong.
Elizabeth FMilt informed us of the rates, drop off times, etc…very knowledgeable. Most of all,,,friendly!!!
michael oGreat service
Brian GNothing
benita sTruck we rented was excellent. The person I delt with (MILT) was very friendly and helpful. Would recommend them to anyone.
richard rHonor what is told representative to representative. If there are discrepancies the consumer should not have the burden The employees need further training to be dependable informing the public on policies
Elijah DWe were extremely pleased with the customer service! This team made sure we had everything we needed for a multi-state move. We have dealt with this dealership in the past, and have never had an issue. Only place we will use for any U-Haul needs.
tommy jHad too much trouble trying to even get the key. There was no one on site to help. Took an hour with online help to get on the road. The equipment I ordered wasn't even there. No designated parking for personal car outlined. Only reason I figured out which van was mine is I had to match the license plate, there was no designation number where there said there should be one.
Carmen JMilton is so kind and helpful. I highly recommend this location because of his compassionate heart towards others. Thanks Milton!! :)
jonathan pFriendly and helpful service.
David KThe owner was efficient and friendly. I would use this location again. He has a range of rental vehicles
Karl SHands down best U-Haul operation
Thomas Anothing at this time
Scott HGREAT BE OF SERVICE ATTITUDE !!! I WILL BE BACK !!!
mike hBill super helpful! Friendly service.
Donnie HSuper friendly. Worked around on line access problems gotvus set up. Excellent service!
Donnie HThese people are so awesome and do all they can to help when needed. I’ll always come to them
deborah pReeked of cigarette smoke and was merijuana all over the floor. I drive a semi and could have got in serious trouble if I were pulled over in that vehicle.
Austin DEverything was good. I needed a trailer for a day and it was a very quick and easy process picking it up & dropping it off.
David DPaint the trailers - pealing paint
Marshall SThe owner was very helpful and has great customer service.
Charles E