A good location with limited street access. Perhaps a back entrance would help.
Delman G.
Customer Reviews for Southwest Emporium
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional, attentive, our second time renting in a short period of time and most importantly to us they listened to what our needs were and know their equipment and were suggestive not demanding, YES! I would recommend this particular place because Corina and Robert are "neighbors" not just a professional business and you will feel and see this through out you transaction there. Very enjoyable place and IF ever I find we need a "neighbor" for a rental we know exactly where we're going and the fee is extremely reasonable! Thank you for keeping these folks/neighbors we do need them available for certain.
RICK M.Awesome service, best hands down!
Norma W.Professional as always, thank you for your availability and time.
RICK M.I loved the people at Southwest Emporium and the trailer I rented. If only, the communication from U Haul online had been as good. When a person rents from one location and it is changed to another, U Haul should ask if that is okay with the customer.
Ernest V.Missing dolly on truck, mirror on truck kept folding out during drive causing issues being able to see on right side of truck. Truck pickup was moved 50mins away from original location and I was never notified.
Brian T.The radio was not on all the way to AZ & all the way back. BORING. So, a helper said just push a button on the steering wheel & there wsa music finally. I just wish I was informed of that!
JERRI B.Corina at Southwest Emporium was very helpful and proficient. Everything was ready for my p/u when I arrived. I would definitely recommend to others.
TERRY S.Nothing to improve it's perfect.
Brian M.They are always amazing with their customer service.
Denette J.Everything went very well, I see no need for improvement. Great experience.
Larry W.Very friendly and accommodating. Equipment was clean and ready to go. Very thorough in checking everything and orienting us to how everything worked.
Constance G.friendly and helpful. Needs to know the difference between a four wheel doly and an appliance dolly. Otherwise a good location.
gene H.Everything was great. The people at this location are so friendly and helpful. I will rent from them from now on.
Crystal S.Spotless interior. Professional and approachable demeanor. Full explanation of product with complete exterior inspection. Great job!
Brendan J.Great service, friendly staff. Would recommend this location for future rentals.
Michael A.Nothing it was great no issues.
Paul C.Have more operations people just like Ms. Crespin. She is a gem!
Brendan J.The site is a little hard to maneuver but the folks are very friendly and helpful.
Joel S.Great couple operating this facility. Friendly, kind, and understanding. I would use them again anytime.
Jacalyn B.They were very helpful and friendly. They located an appliance dolly, which were in short supply and difficult to find. They let us return the truck after hours, which we really appreciated.
Elizabeth S.Professional and friendly!
Manuel T.You said you'd call before you added the extra day. Fuck your stupid lying contract and fuck you in particular. Asshole.
Roy D.Thank you Belen for the smooth return👍👍👍👍
HIEDI F.I arrived to pick it up at my reservation time and it still wasn't finished. The sun visor was busted so I couldn't even use it, the plastic was falling off the inside on passenger side sharp plastic edges exposed. Wasn't told I needed to refuel the uhaul and got charged $70 for 15 gallons of gas which is ridiculously overpriced I'm so unhappy with my experience I'm never using or recommending uhaul to anyone ever again.
Anthony J.All was good. No issues.
ERIC W.Corina at Store no 041664 was so friendly and professional!! I would deal with this store again because of her!! Great employees are hard to find!!
Teresa M.The location was fantastic. My issues are with U-Haul itself. I made a reservation online for Socorro, and the website listed several truck sizes as available when I made my reservation. Two days later I get a call saying that the closest thing with an engine is in Belen. This resulted in spending over $100 more than I had budgeted for this move because your system is a piece of garbage. This has happened to me multiple times in the past...get your system fixed and stop over charging customers.
Colton B.Nothing.. everything was terrific. Corina was so helpful and one of the sweetest people I've come across in a very long time. Will definitely use her facility again.
Carlos E.Fast easy pickup and return. Thanks.
Robert D.Very friendly staff
David R.Make sure the tow equipment works easily. It was extremely difficult to release the straps.
Wendy W.VERY NICE AND HELPFUL. WAS VERY CAREFUL THE CAR WAS SECURE.
Donald G.Except for the fact I could have moved two days earlier it all worked out just fine Corina in belen nm was awesome !!!
William M.Nothing the the clerk was very pleasant and nice answered all our questions and it was real simple to rent the equipment from there thank you so much it did what I wanted it to do. And very interesting.
Magdalena M.Absolutely wonderful people! I will definitely rent from there again!
Angel B.Very kind people at front desk helped me load trailer and made sure everything was good to go
Jason B.Corina & Robert were friendly, helpful, and knowledgeable. Great people.
DAVID H.Had issues the whole time called for rd side service took five hours for them to get there and your service only sent someone for tire. Worst damn experience ever and will be challenging the billing amount and want some sort of refund
Shannon P.Staff was friendly.
Edith S.The owners of this location are amazing!!!
Jennifer L.Excellent customer service !
maria luisa L.This was the best experience at a Uhaul dealer ever!
David C.Good job. Everything was fine.
Robert T.Very good service with everything
Daryl M.Nothing! Everything was absolutely wonderful! Corina is so nice and amazing at her job'
eddie B.Helpful and friendly staff.
ERROL DANIEL S.Very nice people and quick intake. Would recommend! Also had great advice for newcomers :)
heather S.Inside the truck there is a sign that states, "$25 credit if you sweep out the truck." I did so and when I inquired about the credit the service people laughed and said U-Haul doesn't credit anyone. What gives?
Bob W.