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LINDA R
Customer Reviews for Southwest Emporium
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. The owner told us about his sheds that he sells. Gave us a brochure. Great person.
EVELYN MExcellent customer service!
WILLIAM RI was mistakenly scheduled for 9am pickup of the Uhaul but the business owners at pickup location were already there at 830am when I had originally scheduled my pickup time. I was so relieved. They were the friendliest of people.
Racheal FPoor to non existent preventive maintenance, unserviceable tires, at least the tail lights worked
STEVEN HGreat customer service!!! Agent was extremely efficient, friendly, and helpful…
ROBERT COutstanding service !! Staff very knowledgeable of all equipment.
Charles ERobert and Corina were wonderful people and helped us through a lot!! Very grateful to them. The truck was excellent! Thank you both!!!
Pamela WVery friendly
Stan SThey are the best in customer service
Jeffrey KThe sign on the door said "Open", but the door was locked and there were no lights on inside. Yet there were people inside. One came to the door and disconnected the trailer from my car. I did not get any document showing that I turned in the trailer. They did not inspect the trailer at all. I wasn't sure if the person who was there was legitimate. Fortunately, I did get an email message with my rental receipt.
Henry RThe only thing I can understand is the truck was $20 and I only used it for maybe under 30 minutes I did not use it to haul anything or pick up anything and took it back and was charged like $55.00. can someone reach out to me and let me know why I was charged so much? Thank you.
MARTIN FThe husband-and-wife team at Southwest Emporium did an excellent job of hooking up the trailer and then unhooking it. They were truly friendly and professional. I believe they are a benefit to U Haul.
Kenneth TGreat service friendly and helpful. My go to rental place
Robert TIt was hard to park at the location, after wandering about for more than 10 minutes a gentleman came out of a building and asked what I wanted. He then told me to drive the truck around. The drop off agent charged me a cleaning charge even though I swept out there truck bed and left the cab with no trash and wiped/swept clean of dust and dirty. In other words in much better condition than I received it. There was no inquiry as to if there were any issues with the truck.
Kenneth WService was excellent. Check in and pick up were quick and easy. Personnel were friendly and courteous. I will definitely use this location again and would highly recommend the location to others.
Harvan CBest service and such kind people. They went out of their way to meet us for pickup after hours.
Leonard MI would use this location again. They were very helpful and easy to work with,
Mike DPrice was reasonable and customer service was excellent. Thank you to the Belen, NM team!
Sonia PN/A
Benjamin RThe couple that run this location are very friendly and helpful and quick. The location is very central to Belen, but is only really accessible from one direction. Not a huge deal, but does mean that if you are coming in from the East, you have to make either a u-turn or come in from the side streets.
Christopher RKeep up the excellent customer service. Corina is an excellent representative for UHaul.
Victoria GNothing. The location gave superior customer service. Thanks again.
Calvin BRicardo was efficient and welcoming. Very clean facility in Belen NM
Anthony MI made my reservation online. When I got there everything was ready to go. The management was very friendly and very educated on what they were providing. I definitely recommend this location.
Delbert TVery friendly and helpful couple that run this location, fast and efficient, I would recommend them to both family and friends
Michael TGreat customer service thank you
Daniel NEasy return and helpful, Glad they were open on Sunday.
Felipe SThis is the BEST example for great Uhaul customer service. Thank you Corina and Roberto.
Reynaldo CVery nice and accommodating people
Dave FCorina was
Amanda MThe woman working was rude telling me odometer don't lie and I should of taken a picture of it. After insisting I didn't go over my milage she called a supervisor that did not charge me more than I already paid. I think there is a scam with the company particularly the Tucumcari office.
Theresa MOwner was friendly and accommodating
Laura CGreat people to work with.
Michael DThe lady helping us was awful. She refused to check in my returned uhaul rental mentioned that she was having issues and would just call uhaul in the morning she put the truck away and locked it. When I called customer service and they were helping me return the uhaul on the app I was told that she was "just trying to charge me for an extra day." I asked her for the keys and access to the gate to take pictures of the truck as the app was asking me for these and she became upset and mentioned that she "was already closed." On my original reservation I requested a dolly when I checked out the truck using the self-service option I noticed that the dolly was never in the truck. The lady at south emporium was accusing me that this was a lie even though I called customer service to report the missing dolly before the truck needed to be returned. She mention that I would be charged for the dolly and refused to tell me the price even when a uhaul customer service representative requested this from her she refused to provide the amount. She was rude and not willing to help.
Marisela GVery helpful operator.
Michael DLittle home town rental shop that cares about your satisfaction!
Rob SThe drive in area was pretty tight, wish location operator would have gone over inspections with me and/or asked how the drive/ truck was.
Nancy AI was and am very happy with all aspects of the rental of the trailer.
Kenneth TVery friendly and professional.
Joseph PAwesome couple, friendly and helpful.
Jennifer DThese folks were great. It was a hassle free pleasant experience.
Kent HAwesome friendly owners who were very accommodating!
Rick SThe Gabaldon's were wonderful people to work with and answered all my questions. Please let them know they did a awesome job. Thank you
Mike MI would like for the company to make sure that over the road vehicles be check a little closer than the locals. My last experience was a disaster ride. I have called U haul and was offered a 20% discount on the bill. I appreciate the refund, if the issues wasn't there I would of been better off. This will not keep me from renting another U Haul. Overall the company is great
DONAL GGreat service clean store nice people. Quick in and out for pickup and return
Robert TSouthwest Emporium are top notch people. Very friendly and helpful. If you need to rent in Belen NM, I highly reccommend Southwest Emporium.
Jacob ANo comment.
Melvin SIt's hard enough during these times that a lot of people are losing their homes and have to use U-Haul which is extremely expensive and when we rented they never explain to us that we were going to be charged per mile and then have to fill the gas up back to where it was Which is absolutely crazy to me. If you're filling the gas back up to where you got it then you're pretty much paying for the miles that you used on the truck what a rip off what a way to capitalize off people some thing that wasn't supposed to be expensive landed up, costing us an arm and a leg and now we won't be able to have breakfast lunch and dinner for a month because of the charges .
Katherine PGreat experience, awesome business.
Sebastian MGreat customer service and very helpful
KLAUS H