Southwest Emporium
(U-Haul Neighborhood Dealer)

171 reviews

1422 Frontage Rd   Belen, NM 87002

(505) 864-4480

Hours

  • Mon-Sun: 9 am - 5 pm

Contact Us

(505) 864-4480

1422 Frontage Rd
Belen, NM 87002

Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jesus L. 
Rating:
4.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Absolutely wonderful people! I will definitely rent from there again!

Angel B. 
Rating:
5.0

Very kind people at front desk helped me load trailer and made sure everything was good to go

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Angelic S. 
Rating:
5.0

Customer did not leave a comment.

Frances V. 
Rating:
4.0

Customer did not leave a comment.

Zane D. 
Rating:
5.0

Customer did not leave a comment.

Freddie C. 
Rating:
5.0

Corina & Robert were friendly, helpful, and knowledgeable. Great people.

DAVID H. 
Rating:
1.0

Had issues the whole time called for rd side service took five hours for them to get there and your service only sent someone for tire. Worst damn experience ever and will be challenging the billing amount and want some sort of refund

Shannon P. 
Rating:
5.0

Staff was friendly.

Edith S. 
Rating:
5.0

The owners of this location are amazing!!!

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Excellent customer service !

maria luisa L. 
Rating:
5.0

Customer did not leave a comment.

PENNI A. 
Rating:
5.0

This was the best experience at a Uhaul dealer ever!

David C. 
Rating:
5.0

Customer did not leave a comment.

Ida F. 
Rating:
5.0

Customer did not leave a comment.

Jordan F. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Good job. Everything was fine.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Very good service with everything

Daryl M. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Nothing! Everything was absolutely wonderful! Corina is so nice and amazing at her job'

eddie B. 
Rating:
5.0

Helpful and friendly staff.

ERROL DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Very nice people and quick intake. Would recommend! Also had great advice for newcomers :)

heather S. 
Rating:
5.0

Inside the truck there is a sign that states, "$25 credit if you sweep out the truck." I did so and when I inquired about the credit the service people laughed and said U-Haul doesn't credit anyone. What gives?

Bob W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Always make sure you check the odometer and take a picture of the mileage. Turns out the odometer on the contract and the odometer on the truck did not match. I did not check and got charged 50 extra miles on my rental. They said there's nothing they could do since I didn't take a picture of the odometer when I left. Always check.

james G. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Great Customer Serviced

Harold N. 
Rating:
5.0

Customer did not leave a comment.

Darlene P. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
4.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

AJ S. 
Rating:
4.0

NA.

Lorenzo M. 
Rating:
5.0

Second time I've picked at this location, Great customer service, prompt and friendly...…..

KEVIN J. 
Rating:
3.0

Customer did not leave a comment.

Ricardo P. 
Rating:
3.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
5.0

Inform them that certain size Vehicles do not have cruise control this is very important when you are driving 800 miles otherwise it was a great experience U-Haul is my favorite equipment rental company

raymond G. 
Rating:
5.0

Great Service! Wonderful People!

Karen A. 
Rating:
2.0

I did not receive anything from them stating they are accepting the trailer on the 26th when I returned it. I called on the 27th asking for some kind of email or receipt she was busy she said but would get that to me. that never happened. I don't like not receiving confirmation on a transaction.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Adrean F. 
Rating:
5.0

Great customer service!!

Louise A. 
Rating:
5.0

Customer did not leave a comment.

hank W. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

Nice to work with them.

Paul C. 
Rating:
5.0

HAPPY

Val T. 
Rating:
5.0

Nothing amazing service.

Anna T. 
Rating:
5.0

Polite and helpful staff. Would definitely come to this location again. Very happy with my experience.

Jay M. 
Rating:
5.0

Excellent customer service!

Dustin Ryan J. 
Rating:
5.0

Excellent customer service!

Dustin Ryan J. 
Rating:
5.0

Nothing! We were helped quickly and very professionally. Friendly employees and very helpful!!

Sheryl N. 
Rating:
5.0

Customer did not leave a comment.

Jolee J. 
Rating:
5.0

Everything went well from start to finish.

Mickey C. 
Rating:
4.0

Customer did not leave a comment.

weldon T. 
Rating:
5.0

Customer did not leave a comment.

Marty M. 
Rating:
5.0

Corina and the owner of this location opened up on Easter Sunday to help me. Corina noticed I was sitting in their lot and came out to assist me. I had at that time been left on hold for 20 minutes trying to return via the web. Corina called trying to assist me with the issue of returning the trailer since I blew the engine to the truck hauling the trailer. I am without a way to return the trailer . I supposedly am waiting for a promissory note which should come within 8 days. Once again I'm told I have to wait. Once again what should have been a simple move turned into a nightmare. And I repeat I will not return to u-haul

Theresa M. 
Rating:
4.0

Great job ??

MARCUS A. 
Rating:
5.0

The people were great. The trailer however was a nightmare. It was not stable above 50 mph

ALFRED R. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Just make sure you allow for the time it takes to enter your info, take pictures, hook up, etc.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

DOUG G. 
Rating:
5.0

Very professional and friendly.

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Melina W. 
Rating:
5.0

Great Service. Thanks

Sidney B. 
Rating:
5.0

I had a uhaul reserved in Los Lunas a week ahead of time. When I went to pick it up they didn't have one so I had to drive to Belen to pick it up.

ray R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Abigail M. 
Rating:
5.0

Staff was very friendly!

Nicki P. 
Rating:
5.0

Jolene is an excellent U-Haul employee - she could not have done anything more to make this a wonderful experience. Accolades to Jolene!!! Any many thanks!!!

Melinda Y. 
Rating:
3.0

the trailer looked like it needed a complete overhaul. was concerned it would make the trip. The wheels were rusty and looked like the wheel bearings had never been serviced. Paint was missing and peeling of the exterior of the trailer.

Doug D. 
Rating:
5.0

Excellent customer service. Truck very clean. Very family, fun, friendly people!

Roberto G. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Mickey R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

I went to rent the $19.95 a day truck from u haul, I was forced to bring the truck back in 4 hrs, if I didn't need it so badly I would have walked away.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

I called to verify their closing time and they told me they were open tI'll 5. I got there at 2 and the owner told me they were closed but will take the trailer. Why would they tell me over the phone something different.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth J. 
Rating:
2.0

Customer did not leave a comment.

Eva P. 
Rating:
5.0

Customer did not leave a comment.

Jorg L. 
Rating:
5.0

Friendly and Fantastic!!!

Richard G. 
Rating:
5.0

Everything was great. Love Carina!!

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN S. 
Rating:
4.0

Never told me the trailer had a leak in it my cushion from my couch and clothes were soaked Then I see a paper in small print stating that there was a leak in roof that was taped that customer was aware of the day I went to return truck I was never told about that as a matter of fact they never even did a walk around with me there was a burn hole in seat that was not marked on there People working there were very friendly however did not really tell me any of this

christian E. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Very friendly!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
No reviews have been submitted for this location.

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