Customer Reviews for Southwest Emporium
(U-Haul Neighborhood Dealer)

197 reviews

301 E Reinken Ave   Belen, NM 87002

(505) 864-4480

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 9/24/2021 - 9/25/2021: Closed

Services at this Location:

Contact Us

(505) 864-4480

301 E Reinken Ave
Belen, NM 87002

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 9/24/2021 - 9/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Aloma H. 
Rating:
4.0

They were very helpful and friendly. They located an appliance dolly, which were in short supply and difficult to find. They let us return the truck after hours, which we really appreciated.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

sara D. 
Rating:
5.0

Professional and friendly!

Manuel T. 
Rating:
1.0

You said you'd call before you added the extra day. Fuck your stupid lying contract and fuck you in particular. Asshole.

Roy D. 
Rating:
5.0

Thank you Belen for the smooth return👍👍👍👍

HIEDI F. 
Rating:
1.0

I arrived to pick it up at my reservation time and it still wasn't finished. The sun visor was busted so I couldn't even use it, the plastic was falling off the inside on passenger side sharp plastic edges exposed. Wasn't told I needed to refuel the uhaul and got charged $70 for 15 gallons of gas which is ridiculously overpriced I'm so unhappy with my experience I'm never using or recommending uhaul to anyone ever again.

Anthony J. 
Rating:
5.0

All was good. No issues.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Corina at Store no 041664 was so friendly and professional!! I would deal with this store again because of her!! Great employees are hard to find!!

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The location was fantastic. My issues are with U-Haul itself. I made a reservation online for Socorro, and the website listed several truck sizes as available when I made my reservation. Two days later I get a call saying that the closest thing with an engine is in Belen. This resulted in spending over $100 more than I had budgeted for this move because your system is a piece of garbage. This has happened to me multiple times in the past...get your system fixed and stop over charging customers.

Colton B. 
Rating:
5.0

Nothing.. everything was terrific. Corina was so helpful and one of the sweetest people I've come across in a very long time. Will definitely use her facility again.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Mellissa M. 
Rating:
5.0

Customer did not leave a comment.

Marie O. 
Rating:
5.0

Fast easy pickup and return. Thanks.

Robert D. 
Rating:
5.0

Very friendly staff

David R. 
Rating:
5.0

Customer did not leave a comment.

Tommy S. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Make sure the tow equipment works easily. It was extremely difficult to release the straps.

Wendy W. 
Rating:
4.0

VERY NICE AND HELPFUL. WAS VERY CAREFUL THE CAR WAS SECURE.

Donald G. 
Rating:
5.0

Except for the fact I could have moved two days earlier it all worked out just fine Corina in belen nm was awesome !!!

William M. 
Rating:
5.0

Nothing the the clerk was very pleasant and nice answered all our questions and it was real simple to rent the equipment from there thank you so much it did what I wanted it to do. And very interesting.

Magdalena M. 
Rating:
5.0

Customer did not leave a comment.

Norm W. 
Rating:
4.0

Customer did not leave a comment.

Jesus L. 
Rating:
4.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Absolutely wonderful people! I will definitely rent from there again!

Angel B. 
Rating:
5.0

Very kind people at front desk helped me load trailer and made sure everything was good to go

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Angelic S. 
Rating:
5.0

Customer did not leave a comment.

Frances V. 
Rating:
4.0

Customer did not leave a comment.

Zane D. 
Rating:
5.0

Customer did not leave a comment.

Freddie C. 
Rating:
5.0

Corina & Robert were friendly, helpful, and knowledgeable. Great people.

DAVID H. 
Rating:
1.0

Had issues the whole time called for rd side service took five hours for them to get there and your service only sent someone for tire. Worst damn experience ever and will be challenging the billing amount and want some sort of refund

Shannon P. 
Rating:
5.0

Staff was friendly.

Edith S. 
Rating:
5.0

The owners of this location are amazing!!!

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Excellent customer service !

maria luisa L. 
Rating:
5.0

Customer did not leave a comment.

PENNI A. 
Rating:
5.0

This was the best experience at a Uhaul dealer ever!

David C. 
Rating:
5.0

Customer did not leave a comment.

Ida F. 
Rating:
5.0

Customer did not leave a comment.

Jordan F. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Good job. Everything was fine.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Very good service with everything

Daryl M. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Nothing! Everything was absolutely wonderful! Corina is so nice and amazing at her job'

eddie B. 
Rating:
5.0

Helpful and friendly staff.

ERROL DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Very nice people and quick intake. Would recommend! Also had great advice for newcomers :)

heather S. 
Rating:
5.0

Inside the truck there is a sign that states, "$25 credit if you sweep out the truck." I did so and when I inquired about the credit the service people laughed and said U-Haul doesn't credit anyone. What gives?

Bob W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Always make sure you check the odometer and take a picture of the mileage. Turns out the odometer on the contract and the odometer on the truck did not match. I did not check and got charged 50 extra miles on my rental. They said there's nothing they could do since I didn't take a picture of the odometer when I left. Always check.

james G. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Great Customer Serviced

Harold N. 
Rating:
5.0

Customer did not leave a comment.

Darlene P. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
4.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

AJ S. 
Rating:
4.0

NA.

Lorenzo M. 
Rating:
5.0

Second time I've picked at this location, Great customer service, prompt and friendly...…..

KEVIN J. 
Rating:
3.0

Customer did not leave a comment.

Ricardo P. 
Rating:
3.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
5.0

Inform them that certain size Vehicles do not have cruise control this is very important when you are driving 800 miles otherwise it was a great experience U-Haul is my favorite equipment rental company

raymond G. 
Rating:
5.0

Great Service! Wonderful People!

Karen A. 
Rating:
2.0

I did not receive anything from them stating they are accepting the trailer on the 26th when I returned it. I called on the 27th asking for some kind of email or receipt she was busy she said but would get that to me. that never happened. I don't like not receiving confirmation on a transaction.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Adrean F. 
Rating:
5.0

Great customer service!!

Louise A. 
Rating:
5.0

Customer did not leave a comment.

hank W. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

Nice to work with them.

Paul C. 
Rating:
5.0

HAPPY

Val T. 
Rating:
5.0

Nothing amazing service.

Anna T. 
Rating:
5.0

Polite and helpful staff. Would definitely come to this location again. Very happy with my experience.

Jay M. 
Rating:
5.0

Excellent customer service!

Dustin Ryan J. 
Rating:
5.0

Excellent customer service!

Dustin Ryan J. 
Rating:
5.0

Nothing! We were helped quickly and very professionally. Friendly employees and very helpful!!

Sheryl N. 
Rating:
5.0

Customer did not leave a comment.

Jolee J. 
Rating:
5.0

Everything went well from start to finish.

Mickey C. 
Rating:
4.0

Customer did not leave a comment.

weldon T. 
Rating:
5.0

Customer did not leave a comment.

Marty M. 
Rating:
5.0

Corina and the owner of this location opened up on Easter Sunday to help me. Corina noticed I was sitting in their lot and came out to assist me. I had at that time been left on hold for 20 minutes trying to return via the web. Corina called trying to assist me with the issue of returning the trailer since I blew the engine to the truck hauling the trailer. I am without a way to return the trailer . I supposedly am waiting for a promissory note which should come within 8 days. Once again I'm told I have to wait. Once again what should have been a simple move turned into a nightmare. And I repeat I will not return to u-haul

Theresa M. 
Rating:
4.0

Great job ??

MARCUS A. 
Rating:
5.0

The people were great. The trailer however was a nightmare. It was not stable above 50 mph

ALFRED R. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Just make sure you allow for the time it takes to enter your info, take pictures, hook up, etc.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

DOUG G. 
Rating:
5.0

Very professional and friendly.

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Melina W. 
No reviews have been submitted for this location.

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