The people at the pickup location were friendly and helpful. The equipment was clean but not very well maintained, the paint and decals were faded and cracked, one section of the tie down rail was detached from the wall making it a bit of a challenge to secure my load.jon S.
Customer Reviews for Southwest Movers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Melissa T.
Customer did not leave a comment.KEVIN H.
Truck needed air conditioning to be rechargedMICHAEL S.
Customer did not leave a comment.Brittany S.
Customer did not leave a comment.Brittany S.
Customer did not leave a comment.Rod K.
Explain better where the black box is. It was on another vehicle, not on the side of the truck. That was confusing.Cynthia M.
All is wellJON L.
Customer did not leave a comment.Harold D.
Customer did not leave a comment.MATT P.
App wouldn't accept my many careful attempts to take photo of mileage. App wouldn't let me proceed without it. Froze my but trying and that's my only complaint. Also the button to switch engine to tow setting was not always functioning. ThxCharles W.
The lady that helped me check out my U-Haul was very polite, prompt and super helpful.Tara K.
Excellent experience Dickinson ND and Nacogdoches TX (803 University Dr)Aaron D.
Customer did not leave a comment.KAYLA M.
Great service, the vehicle was clean and well maintained. I drove from Dickinson ND to Omaha NE without experiencing any issues with the vehicle. The branch in Dickinson is doing great job. I truly thank them for making my move so pass and easy.MAJANG K.
Change the dispatcher.the man on the front desk is rude and silly.he could not help.full of lies.I waisted 60 gallons of gas for his selfishness.he is drunk on a Monday.I will never recommend someone to this dicksion North Dakota.Winifred H.
Was not given a utilities dolley like I payed for.Tatum F.
Customer did not leave a comment.Max W.
Awesome service from awesome people!!!!!Jeremy S.
Customer did not leave a comment.KENNETH M.
I did not reserve a return to this location as I feared it would by to busy. And it was. Be prepared to wait to turn your equipment in. They do oil changes there as well and you have to wait your turn. Between arguing customers over price quotes and a customer ordering an oil change I waited 25 minutes. This lady was doing an exceptional job by herself so no fault to her. I was just cutting it too close to the deadline. This all could of have been avoided if U-Haul had allowed me to return my Truck to the original location in my reservation. They apparently sent that change after I had left on the move and I did not receive this information until I had already gone to the location on my reservation. The operator on the phone at the National Headquarters was snide and unhelpful. I was bumping up against the deadline and she stated I would be assessed an additional day fee if I didn't get my equipment over there now! It just agitated me they didn't make me more aware of this change via voice-mail or phone call. I was only a short distance away but I wasn't from the town and wasn't sure if it was 20 minutes away. I told her it was shitty customer service. Other then that person my experience was very good and would rent from U-Haul again but be aware they could change details in your contract and not adequately inform you of that fact.Randall H.
Be clear about reservations and confirm details before giving customers the keys. Also, answer the phone in a timely manner so maybe then next customer won't be out $40 with no chance of a refund.Breanna D.
The location is understaffed and unprofessional, took far to long to pickup.Shane S.
Excellent customer service. The lady in the office was very friendly and helpful. Thank you.Steve P.
The truck we rented had transmission issues, and loose brakes. It was terrible. The customer service was great.Ashley H.
Customer did not leave a comment.Galen K.
All goodJoe M.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Erika V.
Customer did not leave a comment.ROBERT C.
bad service, they charge more than what they tell us, as clients we do not have to wash the transport because that is why we pay the rent, an unpleasant experience is theft, racism and abuse so far, they do not measure because they charged me so much. ..because they made me wash the truck if it wasn't dirty. I do not recommend to anyone.ERIKA V.
Very nice to work with.DONNA P.
Customer did not leave a comment.ALLEN U.
Customer did not leave a comment.Rodney B.
The lady I picked the truck up from was so high on meth she could barely function. She spit all over the contract and charged me for insurance I didn't need because my auto insurance covers rentals. When I mentioned to her the truck wasn't full of fuel she said to just return it with what it has in it and I'd be fine. It took me 20 gallons of fuel to fill it before I could leave town and I only drove it 6 blocks to my house to load it. There's no way I could get away with that at my drop off location so I brought it back full. It was a horrible experience. This is all after the truck I was supposed to get was a 26 footer and it was returned damaged which I understand isn't uhauls fault but they gave me a 20 footer instead and a 6 foot trailer saying it would be the same about if room. Leaving out the fact that the trailer is half the height the truck is so now I have about a half a trailer full of stuff I have to drive 8 hours one way to pick up because it wouldn't fit. Uhauls customer service is great but do not rent from this location.JIM R.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.PAULA K.
I have nothing to complain about, other than maybe being more specific about the pick up location.Prescott B.
Customer did not leave a comment.PEDRO P.
Customer did not leave a comment.Rhenos P.
Customer did not leave a comment.Todd D.
The service was great and the trailer seemed to be maintained well, but the outside of the trailer was greasy and dirty. Perhaps it can be sprayed down prior to rental.DAVID A.
The unit had to be rewired.......The business got right on rewiring but I had to wait 1.5 hours......Folks very nice and apologized...........Robert C.
Dropped trailer and pads off in lot, no personal on site to assist or check equipment.Richard B.
Customer did not leave a comment.Nathan F.
Rude staff and extremely dirty shop.Joe D.
The woman checking people out was rude and coughing. She had no mask on and licked her fingers before handing us anything. The auto transport had the driver side fender held together with Duct tape.Joe D.
Customer did not leave a comment.RANDEL R.
Customer did not leave a comment.John D.
Customer did not leave a comment.JUAN H.
Customer did not leave a comment.Lester R.
Cleanliness of the locationMegan B.
Done. Yesterday I gave and dropped at CARE INC. at 5:00PM on October 7, 2020. I got a receipt paid $63.82 for over 149.6 miles today.Ross D.
Customer did not leave a comment.MARLIN H.
Customer did not leave a comment.NORIN L.
Customer did not leave a comment.timothy S.
It would have been nice to not drive 90+ miles out of my way to pick up my equipment. The drive there and back added an hour and a half to our planned move as well as adding more than the extra 100 miles given by Uhaul for the inconvenience-which wasn't enough and we ended up paying extra for going over another 21 miles. Having the equipment available at requested locations would be nice, as we have had to drive out of our way the last few times we've needed a Uhaul truck or trailer.Riley S.
Customer did not leave a comment.Abigail P.
Keep up the good work and customer service.William B.
They said they would email me a receipt and they sent me a receipt showing that I paid nothing. I paid $155.?? and can be reimbursed for this If I can Prove what I paid! Thanks, Merne HammittMERNE H.
Customer did not leave a comment.Clayton T.
Took care of all my needs and questions and corrected an error to the invoice without any hassle. Great customer service.SHEILA S.
I have rented Uhauls from several locations over the past 3mo. Please pull up my record because the other stores were clean, professional, and very customer service minded. The location that I picked up at on Monday was dirty, and very unprofessional. The person that waited on me licked her fingers, and touched the paperwork. Moreover I had to hook up the trailer and secure it to my truck. I have rented enough from Uhaul to know that the staff should be doing this for liability purposes. The same tool place when I returned the trailer. In addition the staff did not even come out to inspect the trailer to ensure I brought it back in the same condition as it went out. In the future if for some reason there are no trailers available at MACS while I am in Dickinson and this place is my only choice, I will wait until there is somewhere else to go. I can't figure out how this company is allowed to represent a national company like Uhaul. They should have their franchise canceled.Michael P.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Delry H.
Very poor customer service and very rude, left tail light did not work but sent me on the road anywaysJesse U.
Customer did not leave a comment.Jose M.
Uhaul hooked up and assembled the hitch for the trailer. Ball came off the hitch on the interstate caused huge problem and almost killed people.JOHN U.
Customer did not leave a comment.rebecca E.
This location was great. However the regional reservation manager for this area was very rude and disrespectful to bit me and my wife. She was not willing to work with us on any issue. She refused to give us her name and also threatend to cancel our reservation. We drove in to ND from CA and had a reservation in a different city but no one contacted us to let us know it was not available at that location. When the reservation was made the put a wrong number (not the one I gave them) for the contact number. We explained all of this to her but she was very unpleasant and quit insulting to both me and my wife. I don't know her name as she refused to give it to us but she was the reservation manager for the Dickinson ND area. We will no longer be doing business with uhaul not because of the location ( they were great) but because of the reservation manager. She really needs some more training in the customer service area. She was not a nice person at all and this issue needs to be addressed.john D.
The woman the runs the office made me wait, even after my appointed time, because she was just checking tires on a oil change pick up. Then had a hard time turning on her cell phone to take a photo of the trailer after I attached it to my pickup. Just bad customer service.ROBERT O.
It was difficult trying to figure out where the actual office was and where to return the truck.Steven M.
She started to smoking next to my car when my back door was opened and filled the car with smoke. Fucking disgusting. The whole experience was horrible. Waiting for manager to call me e stillBrandon P.
Everything went smoothly and promptly. A nice place to rent a trailer from.Linda H.
Very Good!Ross D.
Wash the outside of trailerJaime G.
Customer did not leave a comment.TONY J.
Customer did not leave a comment.Terri S.
Customer did not leave a comment.Theodore S.
Trailer needed new wiring harness when picked up. Had to wait til next day pick up. Got 2 flat tires in parking lot.Thomas G.
Customer did not leave a comment.Richard L.
She was very helpful and worked hard to get through the glitches due to some to internet glitches related to extremely high usage during this COVID-19.DAWN B.
Make sure the miles are added up right before, I was short 17 miles for my returnMichael M.
Customer did not leave a comment.Oleksandr T.
Customer did not leave a comment.John B.
Owner is a real pleasure to interact with.John H.
Customer did not leave a comment.SHELLY H.
Customer did not leave a comment.Jacob W.
I have used this business before and have been taken care of by the same wonderful people for years.EARL A.
Customer did not leave a comment.Celisia M.
Duane at the Macs location was extremely rude and when they Messed up my order and gave me a smaller truck and then didn't have said truck I was handed a number told to call and Duane said it was not his problem.timothy A.
Customer did not leave a comment.Lacey H.
great jobPatrick R.
Customer did not leave a comment.Tanner T.
Customer did not leave a comment.Joe G.
The physical location was good, right off of a major roadway, easy to maneuver in/out. My frustration is in the equipment and handling of it. I had just turned down the offer of "extra" insurance, and they told me that the power steering pump was leaking, and he just put in 1qt of Dextron5. They told me that if it breaks, it would be on my insurance if I do not sign up for the uhaul insurance. I did not and do not believe them that my insurance would be responsible for a vehicle maintenance issue. Nevertheless, I went to O'Reiley's and purchased 1qt of Dextron for the road as there are no auto repair shops between places I was driving. On the road, within 15 miles of leaving, the windshield seal let loose and started flopping against the side window. I pulled over at a gas station 60 miles later (the nearest gas station) and had to purchase duct tape to tape it to the windshield. Honestly, I was surprised at how poor of condition the truck was actually in, and the location trying to force an insurance policy put a poor taste in my mouth instead of doing everything they could to help.lindell K.
Customer did not leave a comment.CHAD H.
I had to leave my truck in North Dakota because they didn't have a auto transport I reserved and snow got inside the cargo area all over my belongings.Josh H.
Customer did not leave a comment.BOB S.