Customer Reviews for Sparks General Store
(U-Haul Neighborhood Dealer)

132 reviews

Mile 189 Glenn Hwy   Glennallen, AK 99588

(907) 822-4090

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 12 pm - 6 pm

Services at this Location:

Contact Us

(907) 822-4090

Mile 189 Glenn Hwy
Glennallen, AK 99588

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 12 pm - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Thanks for including the extra days…we ended up needing them since we didn't leave on expected date.

Jenny H. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Nothing. I had good service from good local people.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Excellent service

sam L. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

We broke down and uHaul in Glennallen gave us an amazing deal and their customer service was amazing! Thank you so much for helping us!

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

When will I get my refund back for not using all the mileage I paid for

charles N. 
Rating:
3.0

Customer did not leave a comment.

Janine T. 
Rating:
5.0

Sherri was wonderful!

MICHELLE L. 
Rating:
5.0

the 26 foot truck rode a bid rough. Almost felt like shocks. Otherwise. good.

Naomi Y. 
Rating:
3.0

Need to put block heaters oil pan heaters battery warmer on there trucks in Alaska ⁷

charles N. 
Rating:
5.0

We needed to rent a uhaul to salvage all our belongings from the snow covered ditch after I hit black ice and our trailer flipped 70 miles from the pick up location. The woman who rented me the uhaul was very understanding and accommodating and quick to get us back on the road.

William D. 
Rating:
4.0

Cruise control would be nice. Vehicle ran good blankets was clean. Need to improve tie downs. Rig the box van with e track. The service on renting the van box truck was very good.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
3.0

The cost of the uhaul was about $350 for a 2 day rental. I was told initially told $50 a day! I will never rent a uhaul again.

Vonda B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Cheryl did an excellent job assisting us with our needs, we will always use Sparks General Store for our mobilization needs.

Victoria R. 
Rating:
3.0

Clean the truck. Asked for a 15' but got a 20'. The price was the same but the truck was much bigger than I needed.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
4.0

A reminder of hours of operation since it appears to be a gas station (which would lend itself to the idea that the location is 24 hours). I did make it in barely before they closed but that was more luck than planning.

Denise E. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Very nice and would rent again from Sparks general store.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA R. 
Rating:
5.0

the lady was wonderful and worked with me even tho i was a couple minutes after she closed

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
2.0

The truck had two holes punched through the roof, the engine was two quarts low on oil.

ANDREW S. 
Rating:
5.0

Great experience! Extremely helpful when milage was initially recorded wrong. I would recommend this location.

Katelyn E. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

No issues at all, everything worked well. This was recommended to me by a friend.

Harlan M. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
3.0

I requested snow tires for the trailer because we would hit snow in the mountains but was told U Haul did not provide them.It was suggested we might stop before the mountains to see if another U Haul dealer would swap our 12 foot trailer with one that had snow tires. She told me would probably have to repack our things into the new trailer. Really? All we needed was a pair of snow tires!! It is winter in NH - have snow tires available !!

ALLISON F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
4.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Excellent Service!

DANIEL F. 
Rating:
5.0

By far the most friendly and accommodating uhaul location I've ever been to.

Joe C. 
Rating:
5.0

Hard working and very busy, but she took time to help. She did a great job.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

KENDRA H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

It would be very helpful to have a Valdez location. The cost of getting a truck to move with was to high because I had to pick the truck up outside of valdez

Nancy S. 
Rating:
3.0

Customer did not leave a comment.

Chester K. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

sonya S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
3.0

Customer did not leave a comment.

VANESSA G. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
5.0

Sharie in GlennAllen was incredible. So was Anchorage. Be safe and Thank you we will be renting again.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Caleb R. 
Rating:
5.0

Customer did not leave a comment.

Pete L. 
Rating:
5.0

Customer did not leave a comment.

Ellie S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The lady was cranky and made several remarks indicating that she was 'very busy' and didn't like the interruption. The next day a young man was there who was very helpful and POLITE, his name was Brian. He helped me hook up the car trailer, checked the lights and had me on my way in no time.

James A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Robert B S. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Exceptional service

Richard H. 
Rating:
3.0

Customer did not leave a comment.

carolyn L. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

Customer did not leave a comment.

JACK V. 
Rating:
5.0

Customer did not leave a comment.

MARSHA L. 
Rating:
4.0

They do their best

ANDREW S. 
Rating:
5.0

Easy access

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
2.0

Notified the dealer 2 weeks in advance and did paperwork. The day I went to pickup the truck the truck was not there, The store manager said she was busy and didn't have any help to go get the truck and asked my wife and I to go get the truck and bring it back to the store for her, which we did because we needed to start packing. When I got to Glennallen fuel where the truck was at it would not start. I looked the truck over and observed damages to the front drivers side bumper area. I asked the mechanic there if he could fix it and he could not because the headlight brackets were broke and would require a new assembly. The mechanic pointed out the truck had "x" stickers on it showing it had already been prior damage. I returned the truck to Sparks store and informed the manager the truck had damages and she said it did not because it was a new truck. I took her out to the truck and showed her the "x" stickers and she said since it already had the stickers it was already in the system. I never received a diagram to mark prior damages and she only asked that I pay and sign the contract. Half way through the trip we kept smelling gasoline. I fueled up somewhere in Canada and parked on a hill. I observed fuel running out the back of the fuel tank. I crawled under the truck and found a fuel cap was missing, so who knows how much fuel I lost up to that point. I turned the truck in at a Longmont Co location and pointed out the prior damages and fuel cap missing. The manager said the truck should not have left Alaska in the condition it was in. The manager, Alfonso, said other than the prior damage the truck was good to go and I left. I received a call from Uhaul insurance later but was not able to call them back. I called them on Jan 16, 2017 and I was asked how I was going to pay for the damages that already have an "X" on them. I again had to tell the story of this truck and the insurance person said I needed to contact the dealers and to call her back with the info. Contacted Uhaul Cooperate to file a complaint. It seems no one in Uhaul wants to take responsibility for the prior damages and wants the customer that pointed it out to pay for it. It also seems Uhaul is taking a back seat to this complaint because the customer, me, is the one that is being told to be the middle man and to make all the calls.

shawn S. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
4.0

Customer did not leave a comment.

JANET P. 
Rating:
3.0

Maintenance on the vehicle

Tim W. 
Rating:
3.0

Training for new hiires may be required on returns.

diana T. 
Rating:
4.0

Customer did not leave a comment.

Graham W. 
Rating:
2.0

Cruise control would be nice when driving over 2000 miles

Paul M. 
Rating:
3.0

Customer did not leave a comment.

STEVE A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Excellent service at the drop-off location. Proprietor was very friendly and accommodating. I didn't even have to park or unhook the trailer myself. Such a relief, after my Fairbanks experience!

HEIDI H. 
Rating:
5.0

We had to extend the rental numerous times and the staff at the store was more than helpful in letting us do this.

PAULA V. 
Rating:
4.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

SUZIE H. 
Rating:
1.0

For starters, having my reservation in the computer rather than me having to stand there while the clerk reenters all the information I already gave online. For two, having someone at least go over the trailer and do a walk around would be nice, since Uhaul makes such a big deal about liability. I had to drive four hours round trip to pick up and it would have been nice to have a bit of service.

TRAVIS R. 
Rating:
1.0

Rude, aweful customer service!!!!

Claudia L. 
Rating:
5.0

Customer did not leave a comment.

Lenard R. 
Rating:
4.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

Every thing good

CRAIG M. 
Rating:
5.0

Easy to turn in truck.

RICK C. 
Rating:
5.0

Have the On-Line Web reservation forward the reservation to the local vendor. No one told Sparks General Store about the reservation I made in JANUARY for a trailer I MAY. Preposterous, especially since I got a confirmation call the day before the pick up. Delayed my departure substantially.

JOHN P. 
Rating:
3.0

Nothing

Gerald O. 
Rating:
4.0

Customer did not leave a comment.

Dana B. 
Rating:
3.0

Very helpful and friendly staff

JOHN B. 
Rating:
2.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

The inside was not completely clean when we picked it up. The fuel consumption was more than we expected and the power of the truck was somewhat sluggish. We didn't even have a full load. The change oil light was coming on and so we noted that and checked it at each service station on the way. Never was it low.I don't know how often the Uhaul folks change it but for our trip it should not have needed an oil change 3/4 of the way to our destination...... Thank you.

SANDRA K. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Joy H. 
Rating:
1.0

The employee had to have previous employee do my rental because he didn't know how.

JULIE A. 
Rating:
1.0

Customer did not leave a comment.

MICHEAL F. 
No reviews have been submitted for this location.

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