Customer did not leave a comment.Cheryl L.
Customer Reviews for Specialty Stone LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When you make a reservation 10 days in advance you don't expect a phone call the day prior saying â€œwe don't have a truck for you, can you change your move date.â€ I don't understand the purpose of the reservation. They did find me a truck 32 miles away. I just don't think that is good business.JOSHUA R.
Customer did not leave a comment.GRISELDA D.
Agent was courteous and helpful.LEONARD F.
Customer did not leave a comment.RANDALL B.
Was charged an extra day for being a little late (less than an hour) due to traffic. No one was even at location when returned. Truck was returned with a lot more fuel than required. This charge was unnecessary.Timothy B.
Customer did not leave a comment.Tammy S.
Customer did not leave a comment.TAMMY S.
Attempted to get a car dolly at a local location but had to drive 40 miles to pick up the item, then drive 40 miles to return it. I had no success in getting U Haul to help me with this.KENNETH A.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.MARK T.
I am extremely high risk for Covid-19. I reserved this truck with the understanding it would be contactless pick-up. I gave my credit card info online and purchased insurance. When I arrived at the location no truck was assigned for me. My wife had to go into a filthy office and redo all of my work with a man who refused to wear a mask in direct contradiction to local and state regulations stating that he "did not believe in that Covid stuff." He also seemed proud of the fact that a woman who had visited yesterday sat in another room rather than the office because it was so dirty. We also were not provided the insurance we thought we had purchased (we were not charged for it). This location is a horrible representation of U-Haul and should be closed. It is a danger for customers during a Pandemic.Erskine W.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Amanda D.
Customer did not leave a comment.Virginia W.
Customer did not leave a comment.Douglas H.
Agent excellentTONI S.
The place was in an easily accessible location, owner was very nice and knowledgeable. Only issue we experienced was related to the gas...tank was just over 1/2 a tank when we picked it up, the owner said to make sure when dropping it off to make sure it had the same amount...which we did, however the drop off location did not accept that...we had to fill the tank.Katrina D.
Will plays. Five stars. Would go back to this place againDana P.
Drop off was made easy by the location manager. Courteous and friendly. Convenient location.Leonard F.
Customer did not leave a comment.Bonnie B.
Customer did not leave a comment.Guy C.
Customer did not leave a comment.DEKOTA P.
You're perfect the way you are! ??JOHN T.
Customer did not leave a comment.SILVEY S.
Customer did not leave a comment.Phengkaen B.
The trailer I rented leaked water. Two of the hand painted cooler stands I was transporting got water on them from front drivers side and ruined the painting. I have rented approximately 7 uhaul s in the past year and was disappointed in the work I had to redo to make these items sellable.Philip P.
Tommy went above and beyond his job helping me with getting and then returning the u-haul. I will return to this place again.betsy L.