Customer Reviews for Speedpro Signs & Vehicle Wraps
(U-Haul Neighborhood Dealer)

Rating:

1.0

My reservation was canceled because somebody forgot to put lock on the truck on scott road location, had to go to another location to get 15” truck whereas i reserved 10” truck which was 8 kms away and had to pay extra for that. on my reservation it said reservation guaranteed, so i will compensation for that.

Rating:

2.0

Was not happy with drop off location long way from my address in fact I took it to port kells drop off which is on my door step and they refused it had to take to the other location could not find it very easily as nobody to accept it we phone and was told the person left early was a little worried about leave it there but their was other uhaul vehicles their and the lady on phone said it was OK,after driving 6plus hours could have done without the hassle,and charged an extra day,not happy about it

Rating:

1.0

You guys suck

Rating:

3.0

Truck was not well maintained, there was something weird noice coming under the truck while operating, like exhaust pipes rattle noice or may be something else.

Rating:

4.0

Provide a parking gate code to allow truck return after hours.

Rating:

1.0

This location charged me without consent, for extra-mileage, despite the fact that my actual mileage was below the maximum allowed. Additionally, I returned the truck with $100 of fuel "more" than what I received it with. No consideration was made for that. I will be calling in to complain and attempt to get a refund.

Rating:

1.0

Fully bullshit

Rating:

1.0

Huge hole in the floor in the back of the truck, which made it almost impossible to move our moving stuff around at about 3 1/2 hours to our day. I would never use U-Haul again. I'm actually expecting some kind of refund or something because I am so sore today because I couldn't move stuff around in that truck because of the hole in the floor nobody said anything about it. I found out last second.

Rating:

1.0

When I returned truck that tym they waste my extra time and they get money from my credit more than totter amount of using I put gas 15 $ even I drive that truck less than 25 kilometres they get some extra money and now not reply of my mails

Rating:

3.0

Truck was hard to find as they were in a lot at a different location then the office which was closed at the time.

Rating:

5.0

Best in service

Rating:

1.0

I am very dissatisfied with the service I received from U-Haul. When I booked the truck online, I did not select the CDW (Collision Damage Waiver), as it is an optional add-on. However, at the pickup counter, the associate added the CDW charge without asking for my consent. When I returned the truck and questioned why I was charged for CDW, the staff member told me that it was mandatory when picking up the vehicle. This is incorrect, as CDW is clearly an optional service. I was in a hurry at the time of pickup and assumed that since I did not select this option online, it would not be charged — yet the amount was still deducted. Additionally, I drove the vehicle for only 14 km, but I was charged for 14 miles. In reality, 14 km equals approximately 8.69 miles, meaning I was billed for more mileage than I actually drove. This resulted in extra and unfair charges. Optional services should never be added without customer approval, and mileage must be charged accurately. Due to these misleading practices and overcharging, my experience was very poor, and I would not recommend this location.

Rating:

1.0

Update website so reservation is accurate. Pickup was located to new far area for confirmation. Truck was behind locked fence at location confirmed and was not available for pickup time. Was offered a 20foot truck we did not want.On the phone for an hour and had to wait til customer service was open to get truck. At drop off was called because they did know know the lock combo for the lock provided by uhaul for the truck. Would not recommend or want to book again.