Customer Reviews for Spice It Up Hair Salon
(U-Haul Neighborhood Dealer)

Rating:

2.0

There is equipment parked randomly all over the place. There was a trailer blocking the driveway to get in on one side.

Rating:

1.0

Unsure of the location. called the number and went to a recording that the Voicemail was full. location was confusing and not a salon.

Rating:

2.0

no one there

Rating:

1.0

I agreed to drop the trailer at a Location preferred by U-haul for a reduced fee, I was billed the full fee. I called U-haul the day after dropping off the trailer and spoke to a representative named "Ashley". She stated the trailer had not been checked in yet (almost 24 hours later) and she contacted the drop off point who confirmed the trailer was there and that they'd check it in immediately. Ashley continued that she verified the trailer was checked in and that I was due the reduced rate for the rental. I was still billed the full fee. I would appreciate a refund of the difference to my credit card on file with U-haul. Thank you

Rating:

3.0

Have worker there when someone is picking up the item.

Rating:

1.0

Unprofessional and zero customer service. I will never use that location nor will I recommend it. Horrible experience

Rating:

1.0

We didn’t choose this location. Someone didn’t do their job and leave the keys in the truck at our confirmed location. We had to call and wait for customer service to find us another truck and it took us to this location in a sketchy part of town. Made us an hour late and made us drive an extra 35 miles.

Rating:

1.0

This place while listed as a hair salon looked awful. It’s tucked in between ruined buildings with broken glass and a drop off box. No one answered the phone and no one was there when I arrived. It looked like a place you’d pick up tetanus.

Rating:

1.0

Very creepy location.

Rating:

5.0

It was very clean and the personal was very professional and friendly. The transaction went very smooth.

Rating:

3.0

I not sure the location is to blame for this failing?? Truck ran very rough. 40 minutes into trip check engine light came on and stayed on very stressful 2.5 hour trip.

Rating:

3.0

Just not an up to date location. No nice office area. The guy was nice but I’ve been to other locations that are better

Rating:

5.0

Excellent customer service, the process was quick and easy. 5 star rating!!!

Rating:

5.0

Jay meet me there. He was polite and professional. Rita was great at helping me get the trailer needed for the job.

Rating:

1.0

Where do I start? 1st Drop off location: abandon buildings..not a person to be found 2nd. I AM A UHAUL AFFILIATE I rent & return uhauls each & EVERY DAY, yet this location charged me $ 20.00 fuel charge..when I put the gas in I know it was full B/c I gave the truck stop guy $100.00 bill he gave me $ 40 back & told me FULL! but the location said it was only at 7/8 of a tank & do I gotta say 7/8 tank of gas on a 30 to 50 gallon tank is gonna cost a whole lot more than $20.00 but you know what..forget the $20.00 let's move on, 3rd. I CALL the location to contest the charge wasn't mean or rude, & the women starts yelling at me " THAT TRUCK WAS NOT FULL IT WAS ON 7/8 I said No someone made a mistake.she yells it again over & over, after about 45 sec of this I yelled over top of her( B/c she was yelling & not listening)& asked "DO you talk to all of your customers like this?" She stared I am done I am not going to argue with you over this, & handed the phone over to some gentleman I asked him " she always talk to customers like that? He did not answer only asked what the problem was..I explained he retorted it was not full it was then & only then I revealed I was a UHaul affiliate & gave him my store number he was like.."WELL. WELL I haven't got time to argue about this & hung up the phone.Part 4 I immediately looked up & contacted the AFM (AREA FIELD MANAGER)((So you know I know what I am talking about))anyway, explained all of this..even told him about prior customers who wrote reviews about being charged $20.00 for no reason & his people needed some customer service classes & the line went dead...I figured the call was dropped I was in Michigan he in Kentucky with all of those mountains you'd think right? Well you'd be wrong, I call him back & say "I'm sorry, but our call Must have been dropped, he said "OH NO IT WASN'T DROPPED I HUNG UP ON YOU, I AIN'T LISTENING TO THAT" I say really.. you are the AFM it is your job, he said I ain't hearing that neither, then & only then did I tell HIM, I was an affiliate & that this wasn't over, I wouldn't be treated this way gave him my store number & encouraged him to look me up & see 6 yrs of service with UHaul & only 2 bad reviews not B/c of my Uhaul but B/c of the Storage Facility I manage & evictions I had to serve otherwise 5 stars across the board something I take pride in & my AFM trains his people for & to expect upset customers & FIX the problem, if you can't call him.NEVER ENGAGE THE CUSTOMER. So the Kentucky AFM says to me, the truck wasn't full I said yes it was he then asked do you smoke cigars, I told him No I don't he said well there was cigar ashes all over the cab..I said no not true I don't smoke cigars I said "Oh I see, so it's moving from a fuel fee to a dirty fee, ok..keep that $20.00 I bought them cheap, but this isn't over, & The AFM says" well I am sure since you are so familiar with Uhaul, I am sure you can find out who my boss is."I SAID you sure bet your ass I can & I will.He hung up on me yet again

Rating:

5.0

Good Location Nice Lady!

Rating:

1.0

Ensure equipment is clean. It was filthy inside cabin & cargo bed. There was trash littered throughtout the cabin. We had to sweep out the cargo bed prior to use. Additionally the tire pressure sensor was on & kept flashing to be serviced. Lastly, an alternative drop-off location was selected w/o my consent.

Rating:

1.0

There was no help offered to hook up the trailer. My husband had to lift the trailer up by himself and me back up in order to get it on the hitch. They did not check it for safety as it says in multiple places that there is a free safety check. We are lucky we didn't have to go very far and someone who has pulled a trailer before fixed the connection for us. This could have been very bad.

Rating:

4.0

Plenty of parking area to drop off the truck. Easy to pull in and out of the parking lot with good visibility. Dropped off after hours.

Rating:

5.0

All good - great people

Rating:

1.0

They charge me 20 extra when i brought the truck back the same day if yall know u close early u don't charge people for after hours

Rating:

1.0

She wasn’t even the no one was it opened at 9 and the lady was at a dr appointment and no one else was there terrible service so I had to make a bunch of unnecessary calls

Rating:

1.0

Better r get a different sales person and make sure they give all info needed before picking up

Rating:

5.0

The lady that helped me on my arrival was friendly and helpful. I wouldn't suggest any improvement.

Rating:

2.0

Picture of the truck to help locate was not of our truck or any truck on the lot. Reserved two furniture dollies, got none. Truck wasn't really messy but would not call it clean,

Rating:

2.0

Not a secure place. Very sketchy at best

Rating:

4.0

Rita was easy to deal with and very helpful

Rating:

2.0

Office is a dirty wreck, gravel parking lot with vehicles and trailers parked wherever, had to connect trailer and get dolly loaded with no help, stated the truck was full of fuel (was at quarter tank), and got charged an additional $100 at drop off… not recommended!

Rating:

1.0

I picked this location because it said they were open till 5:00 on Saturdays. Got there at 3:30 and they were closed so ended up paying a $20 convenience fee to gave it done for me when they opened up again.

Rating:

5.0

Nothing she was wonderful and I will definitely rent from her again,and again.

Rating:

5.0

Greater me and super friendly . No issues

Rating:

5.0

my experience was good from start to finish.

Rating:

1.0

The original rental placed changed the location to this. No one on the property. And as usual the online uhaul app kept failing. Took us over an hour to get into the truck. Plus the location took us 45 min to get to from the original location. Typical UHAUL lack of service and run around.

Rating:

3.0

Box leaked, had a puddle of water in the back. Requested and paid for a hand truck, which was not provided. Of course they charged me for it anyways.

Rating:

5.0

Excellent experience, customer service is always excellent at this location and the rep is always will to assist if needed.

Rating:

1.0

No one was there and i went there around 1.30 in the afternoon

Rating:

3.0

The location is very convenient for me. They are very easy to work with

Rating:

5.0

I wouldn’t change a thing!

Rating:

1.0

Truck was filthy, cigarette ashes on floor, heat did not work,truck had a low front driver tire .

Rating:

5.0

Nothing to improve! I would recommend this location over any other one in BG

Rating:

5.0

Very polite and efficient help. Will definitely use them again!

Rating:

5.0

This was by far the easiest truck rental I've ever gotten. I've moved over 20 times in the my life so that's saying something.

Rating:

5.0

The lady running the operation was very nice & organized. Pickup and drop off was very easy.

Rating:

5.0

Really appreciative of the smooth business and the friendly people.

Rating:

3.0

A rather unique drop off point but the proprietors are very flexible and everything went well

Rating:

3.0

The drop off location was very convenient to my area. It’s a very efficient operation

Rating:

1.0

I have video but the truck was loud and rough. Seemed like a muffler issue. The app did not work at that location for scan and go. So I had to go to another store to get the code. When I got back and opened the truck nothing we prepaid for was there. Pads and mattress covers

Rating:

1.0

This is such a scary and isolated location. Gravel road in the middle of an abandoned industrial complex. You need to stop using this location. They also didn’t put my furniture cloths in the truck that I paid for

Rating:

5.0

Owner was wonderful and SO accommodating to our needs during a stressful time. Not her fault but we had reserved 2 doz blankets and none on site had to drive to Campbell Rd location. That owner was also awesome. Trailer hadn't been swept out and had straps in it, which we returned with a clean trailer. Wish reservation was as ez as owners at locations, good people.

Rating:

4.0

Inside of trailer dirty

Rating:

4.0

The equipment I reserved online was not available when I arrived, but I believe this is a corporate issue caused by UHaul and not the fault of this individual location. The lady (owner?) was EXTREMELY helpful and made it simple to get checked out. After the overall experience I had with this move (including calls to UHaul customer service), I would advise people to stay away from UHaul in general, but if you do have to use them, use this location.

Rating:

5.0

Self return is awsome and easy.

Rating:

4.0

I arrived before the location ordered and was able to complete transaction online wi the help of the franchisee,

Rating:

5.0

Great people running the location and great service while getting my rental done. Had no issues plus the were quick and got me in & out.

Rating:

2.0

Clean vehicle out, had cigarette package in it along with dog hair, had a rear tire that kept going low and damaged mirror on the right side that made it difficult to see

Rating:

1.0

Let me send some pictures of how gross the truck was when I got it. I did not clean it before I dropped it back off bc I was not going to clean something that should have already been. Tape on the mirror buzzed the whole time on the interstate. Cigarette ashes in the door and muddy cab and trash all in the back. I estimated 300 miles and only drove 212, how will I get a refund?

Rating:

5.0

Rita has been there for me on more than one occasion when it comes to U-Haul rentals. She always ensures that I have what I need and she’s always personable and friendly. I go to this location over the nicest one in Bowling Green because I know that she is the person that I will be working with!