Call center customer service rating is a zeroDuncan M.
Customer Reviews for Spike's Vac Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jerry J.
Truck was not returned in time from previous renter...had to get truck from a different location...keys were left for me, truck was dirty, had to sweep out before loadingRandy Z.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Diana H.
Charged wrong amount. Owes me money. Bad adtitude. Verbal abuse from owner.Peggy W.
Customer did not leave a comment.William B.
Customer did not leave a comment.MELINDA A.
The furniture pads I reserved were not available at the time of my rental. I reported this immediately, and never got a response. I reported this again at my equipment return, and never got a response. I was billed for the pads yesterday, replied to the representative that sent my bill, and never got a response. Worst U-Haul experience ever.Eric C.
Customer did not leave a comment.joe R.
Customer did not leave a comment.Rachel D.
Have the company over ensure the vehicles are good to go, I had a bad experience with my first time use, the location was good, the man who helped me was very helpful but the truck itself broke down on me and when maintenance came out for roadside assistance I was left without the vehicle until roughly 1100 the next day and it put me way behind schedule for moving. When the rear brakes went out on my truck I was informed I would be able to get a replacement but not until 0900 the next morning and even then the location I was sent to was closed until 1100. From there my wife and I had to contact other U-Haul shops to get assistance because the customer service we called couldn't assist us. Over all I had a bad experience and I am unsure if I will ever use or recommend U-Haul because of my experience. It was very frustrating.Ernesto S.
Customer did not leave a comment.Rachel W.
Customer did not leave a comment.Elizabeth B.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.GEORGE H.
Customer did not leave a comment.jacqueline G.
Customer did not leave a comment.Margot B.
Customer did not leave a comment.Sven L.
just do what you doMARK M.
Great service, very helpful and thorough. Made the entire process a great experience!Sandy M.
The owner running the business where the uhaul was rented was not pleasant to deal with. Seemed to not trust me when I told him there were no nicks, dents, or mishaps during the rental period.Wayne W.
Customer did not leave a comment.MICHAEL W.
The agent was very courteous, knowledgeable, and customer oriented. Very good experience.Richard T.
Always a good experiencerandy P.
Always friendlyrandy P.
Easy rent and return, friendly servicerandy P.
No problemsrandy P.
Customer did not leave a comment.AL P.