Customer Reviews for Sports Plex Velocity
(U-Haul Neighborhood Dealer)

12 reviews

3545 Marietta Ave Ste DD   Lancaster, PA 17601

(717) 283-4018

Location Hours

  • Mon-Fri: 4 pm - 9 pm
  • Sat: 10 am - 9 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(717) 283-4018

3545 Marietta Ave Ste DD
Lancaster, PA 17601

Services at this Location:

Location Hours

  • Mon-Fri: 4 pm - 9 pm
  • Sat: 10 am - 9 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Don't bother putting a drop-off time when the facility is closed all day anyway?!?!? I rushed to get it there before 6PM (as stated on my contract), but the building was CLOSED and it was an "any time of day" drop-off anyway. I could have dropped it off anytime after 6pm, as I had until Monday at 11am.... Did not appreciate having to rush...

ERIC M. 
Rating:
5.0

Great location, amazing service, very punctual

Robert R. 
Rating:
3.0

The hand truck that I rented was not in the truck. With the 24/7 check in process there was no mention of checking that. luckily the staff allowed me to get one even though she could check the order since it was dispatched

Chad T. 
Rating:
2.0

Don't change the pick up location and then require the use of the truck share software. I was concerned the reserved dolly & furniture pads would not be in the truck, so I called U-Haul and was reassured they would be. Showed up to pick up the truck, & no dolly or furniture pads were in the truck. Called U-Haul and was told I would need to pick up the dolly & furniture pads at a U-Haul location. I said that is unacceptable, so they called the site manager who came to the pick up location to get the missing items while I waited. The manager did not even apologize. You should also clean you trucks once in a while. Very disappointed.

william C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHPATRICK M. 
Rating:
5.0

This location was fast friendly and efficient. Thanks for all of your help.

Margot V. 
Rating:
3.0

We picked up the vehicle with 1/2 tank of gas and returned it with almost 3/4 of a tank and were still charged for gas by this location. It was a drop off location only so we were charged without explanation or opportunity to question this

Michelle P. 
Rating:
5.0

Great service. Verified truck was ready to go day before.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

True teamwork and very kind and accommodating after my reservation was switched around multiple times. They assured me my truck would be there. Thank you very much

Zachary T. 
Rating:
5.0

Great customer service

Mahmoud H. 
Rating:
5.0

Very friendly and reliable staff. Will definitely use again.

Lili V. 
No reviews have been submitted for this location.

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