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Eric A
Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleased with the services provided. The staff were always great to deal with!
Kevin M | Overall ExperienceI think the truck needs transmission fluid ,and if y'all can install backup cameras that would be great
Johnny SCam was excellent. Very helpful and went above and beyond. I truly appreciate his help and his passion for what he does.
LaDon CI was quite satisfied with the facility and the staff. I have recommended you to several people. I wish the office hours were a little longer. If the need arises I would use you again.
YVONNE C | Overall ExperienceExcellent customer Service
VICKIE BFantastic service!
Wenbo QIt was a pretty decent place years ago but since the new owners took over it has continued to go downhill and rent continues to go up. I've been there over 20 years and happy to be gone.
GARY W | Overall ExperienceI’ve used my drop off location before I’ve never had a problem with the guy that runs it. I believe his name is Cameron and he does a great job too.
REGINA PMy preferred location was changed the day prior, so this created an inconvenience.
Christopher BCameron and all associates were very nice and helpful.
CIAIDE HYou wanted the bed of the truck swept upon return, but you should know that the truck bed was NOT clean when I picked up the truck - the last person did not sweep the dirt out and I had to do it before I used the truck.
Brandon PI just dropped the truck and key. Didn't see anyone or go inside.
Michelle KAwesome visit much better than Bramble Towing. A little farther but worth it.
Steven MEverything was very organized and timely.
Andrea BHave staff available. Checking out online was a pain.
carla sSmall lot made ingress and egress a bit stressful.
James WThe location is great. But everytime I do the 24/7 check in or return at any location the app or website always throws some sort of glitch and I wind up needing to call support. They have always been helpful though.
Patrick DThe employee at this location was so kind and helpful! His demeanor was just so pleasant and it made a positive impact on my day.
Jennifer EWhen I met the black male clerk a year ago I knew this was where I wanted to come. I don't want to go to any other location as much as possible. 🥰🤜🏾🤛🏾🤗 Thank you!
April AThe move out date on this notification is incorrect. I moved out on 1/27/2023 and spoke with someone at the facility that day prior to moving out. I also informed the person that entered a move out date of 2/10/23 of the correct date. i also called the office and received the answering service on the move out date and was told that the information was placed in the system that day and i Should receive a call or email regarding that and never did.
donna c | Overall ExperienceThe on-site manager, Cameron, was friendly, helpful, very professional and quite knowledgeable. Dealing with him, took 'the sting off' having to leave half my possessions in storage for several years. He was/is a godsend.
Alicia C | Overall ExperienceDidn’t charge for extra gas until after check in even though I have gas receipt showing a good amount of gas put in but the damn tick doesn’t move inside the truck. Low key scamming people of all their pennies
Jevona SIt was great. I will definitely use again if I need a truck.
Chris Pnothing
Cynthia HThe cab was dirty. Everything was sticky or had some type of residue on it. The cab also smelled of urine.
John BThe lady at the return center was a great help, She did a FANTASTIC job Thank You
Ron LCameron was great. Very friendly and honest about everything.
Evan W | Overall ExperienceIt's not full service. The desk man did not have a wrench to removed my wrong size ball and neither did I. He did go out of his way to solve this problem that I caused.
elaine rThe representative was friendly. The truck was presentable. The office was dirty. There gas tank was only 3/8 full, so I had to buy gas before I started my move. The price of 19.95 a day is misleading. I kept the truck for 2 hours, drove 31 miles, spend 25 dollars on gas and had to pay more than $70.00, so the price is $70.00 a day.
joan sHad little complications with the self log in but it was a great experience.
Lashonda HMake sure the vehicle is up to date on brakes an the seat belt light was on need to get that checked out
Christopher JI have comment
BRIAN S | Overall ExperienceI had stuff in storage ranging from appliances, electronics, clothing, to collectables for about four years. I never thought about the security and safety of my possessions because access to the area is so well controlled. The area around the storage units is kept clean and the storage units are clean and dry. If the lack of climate control is important, then this is an excellent choice. The staff are friendly and supportive.
JOHN F | Overall ExperienceAll good! Treated friendly and professionally. Equipment clean and ready to go when promised.
Joseph ZIt felt secure but not well lit at night. But other than that I liked having a storage there.
Tawanda P | Overall ExperienceProvide actual total charges for services.
Marvin JVery professional staff...
Larry C | Overall ExperienceGPS direction is not accurate
Nana AThere was a leak in my unit but the staff took care of it.
LINDA C | Overall ExperienceThe storage manager Cameron was very helpful and professional
Royce D | Overall Experience10/10 would only go to this location if I could!
CAROLINE BGreat service. My man had me in and out within 10 minutes.
GARY CUnfortunately when I went in for a rental, I had a Stroke, the girl that was there helped as much as she could,called the EMS and calmed my daughter down.This UHAUL by far was the best I have ever dealt with
LARETHA BDidn't know I could hv had it for 24 hrs.....same price
Odessa LCameron is the best!
michael p | Overall ExperienceThe automatic system was a terrible experience.
Mollie WMy experience with a U-Haul was wonderful I will recommend anybody and everybody to come there and get a U-Haul.
Amy bI had no difficulty in my encounter here. Good Friendly Manager.
JOSEPH FI was originally given the wrong van which led me to having to turn around and go get a new one. I had movers I paid for waiting for me so it really put a dent in my moving time frame
Julia SI didn’t know I was going to need a photo of the dash to drop off after hours, other than that great experience. Thaks
STANLEY BVery proficient courteous and professional service which is incredibly rare these days. I had the impression our attendant liked what he was doing which we s also incredibly rare. It was a pleasure!
Byron SAll good.
DAVID HEasy process. Very friendly staff.
Charles CVery clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.
Tiffany H | ReservationThank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.
Isaac E | Reservationdid not move in yet
Tamala W | Reservation