Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)

183 reviews

1020 Kieley Pl   Cincinnati, OH 45217

(513) 283-8802

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(513) 283-8802

1020 Kieley Pl
Cincinnati, OH 45217

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Caleb A  |  Overall Experience 
Rating:
5.0

I thank you for the service and the staff that work at the St. Bernard Storage. Staff worked with me and was very nice to us both. If I need storage again, I will return!

QUIN H  |  Overall Experience 
Rating:
2.0

The truck cabin was filthy, and even worse, the ramp was covered in glass.

GARY D 
Rating:
4.0

The apps location setting never works. I'm sitting outside the door and it still says it can't find my location.

Robert M 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

While the truck I rented was okay it had definitely been abused in the recent past and you could still tell it was.

Robert M 
Rating:
3.0

It was alittle creepy and tucked off

Melissa L 
Rating:
5.0

Despite being very busy Cameron made me feel like a valued customer.

James M 
Rating:
5.0

Staff Cameron was great and you should do whatever you can to keep him!

John N 
Rating:
5.0

Customer did not leave a comment.

Shawn H 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
4.0

My reservation was # 78447736 and I used the 24/7 pickup service to get my truck. My UHAUL associate was fantastic, but your 24/7 service needs ALOT of work. My "10-minute process" turned into an 80-minute test of my patience. My location was showing me 0.4 miles away when I was actually there. My associate, Chantelle ???, walked me through a couple of steps to try and get me showing as 'arrived'. When that didn't work, she took the next step and made the rental happen. She was extremely helpful, very pleasant to deal with, and frankly saved this transaction for UHAUL. She deserves any and all recognition and/or reward that can be given. Please let her know this and thank her for me.

Joe R 
Rating:
5.0

Good customer service

jamar w 
Rating:
5.0

Would love some day to update your truck to get better gas mileage!

Corey S 
Rating:
4.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

I was very pleased with the services provided. The staff were always great to deal with!

Kevin M  |  Overall Experience 
Rating:
5.0

I think the truck needs transmission fluid ,and if y'all can install backup cameras that would be great

Johnny S 
Rating:
4.0

Cam was excellent. Very helpful and went above and beyond. I truly appreciate his help and his passion for what he does.

LaDon C 
Rating:
4.0

I was quite satisfied with the facility and the staff. I have recommended you to several people. I wish the office hours were a little longer. If the need arises I would use you again.

YVONNE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Excellent customer Service

VICKIE B 
Rating:
5.0

Fantastic service!

Wenbo Q 
Rating:
2.0

It was a pretty decent place years ago but since the new owners took over it has continued to go downhill and rent continues to go up. I've been there over 20 years and happy to be gone.

GARY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshia C 
Rating:
2.0

Customer did not leave a comment.

Marsha s 
Rating:
4.0

I’ve used my drop off location before I’ve never had a problem with the guy that runs it. I believe his name is Cameron and he does a great job too.

REGINA P 
Rating:
5.0

Customer did not leave a comment.

Ada C 
Rating:
3.0

Customer did not leave a comment.

Brandyn L 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
4.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Ronda A 
Rating:
3.0

My preferred location was changed the day prior, so this created an inconvenience.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Nancy L 
Rating:
5.0

Customer did not leave a comment.

PAMELA B 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Cameron and all associates were very nice and helpful.

CIAIDE H 
Rating:
5.0

Customer did not leave a comment.

Jay R 
Rating:
5.0

Customer did not leave a comment.

KEEVIN B 
Rating:
5.0

You wanted the bed of the truck swept upon return, but you should know that the truck bed was NOT clean when I picked up the truck - the last person did not sweep the dirt out and I had to do it before I used the truck.

Brandon P 
Rating:
4.0

Customer did not leave a comment.

Shawna D 
Rating:
5.0

Customer did not leave a comment.

Nancy P 
Rating:
5.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

Customer did not leave a comment.

JOHN N 
Rating:
4.0

I just dropped the truck and key. Didn't see anyone or go inside.

Michelle K 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Shawn H 
Rating:
5.0

Awesome visit much better than Bramble Towing. A little farther but worth it.

Steven M 
Rating:
5.0

Everything was very organized and timely.

Andrea B 
Rating:
3.0

Customer did not leave a comment.

Sharell C 
Rating:
5.0

Customer did not leave a comment.

Al G 
Rating:
4.0

Customer did not leave a comment.

david r 
Rating:
3.0

Have staff available. Checking out online was a pain.

carla s 
Rating:
5.0

Customer did not leave a comment.

Frank D 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Customer did not leave a comment.

Theresa K 
Rating:
4.0

Small lot made ingress and egress a bit stressful.

James W 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

The location is great. But everytime I do the 24/7 check in or return at any location the app or website always throws some sort of glitch and I wind up needing to call support. They have always been helpful though.

Patrick D 
Rating:
4.0

Customer did not leave a comment.

Sondra G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerry M 
Rating:
5.0

The employee at this location was so kind and helpful! His demeanor was just so pleasant and it made a positive impact on my day.

Jennifer E 
Rating:
5.0

When I met the black male clerk a year ago I knew this was where I wanted to come. I don't want to go to any other location as much as possible. 🥰🤜🏾🤛🏾🤗 Thank you!

April A 
Rating:
3.0

The move out date on this notification is incorrect. I moved out on 1/27/2023 and spoke with someone at the facility that day prior to moving out. I also informed the person that entered a move out date of 2/10/23 of the correct date. i also called the office and received the answering service on the move out date and was told that the information was placed in the system that day and i Should receive a call or email regarding that and never did.

donna c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virtuous C 
Rating:
5.0

The on-site manager, Cameron, was friendly, helpful, very professional and quite knowledgeable. Dealing with him, took 'the sting off' having to leave half my possessions in storage for several years. He was/is a godsend.

Alicia C  |  Overall Experience 
Rating:
2.0

Didn’t charge for extra gas until after check in even though I have gas receipt showing a good amount of gas put in but the damn tick doesn’t move inside the truck. Low key scamming people of all their pennies

Jevona S 
Rating:
5.0

It was great. I will definitely use again if I need a truck.

Chris P 
Rating:
4.0

nothing

Cynthia H 
Rating:
5.0

The cab was dirty. Everything was sticky or had some type of residue on it. The cab also smelled of urine.

John B 
Rating:
4.0

Customer did not leave a comment.

Jeff H 
Rating:
5.0

The lady at the return center was a great help, She did a FANTASTIC job Thank You

Ron L 
Rating:
5.0

Cameron was great. Very friendly and honest about everything.

Evan W  |  Overall Experience 
Rating:
3.0

It's not full service. The desk man did not have a wrench to removed my wrong size ball and neither did I. He did go out of his way to solve this problem that I caused.

elaine r 
Rating:
3.0

Customer did not leave a comment.

Gail B 
Rating:
4.0

Customer did not leave a comment.

Katherine C 
Rating:
2.0

The representative was friendly. The truck was presentable. The office was dirty. There gas tank was only 3/8 full, so I had to buy gas before I started my move. The price of 19.95 a day is misleading. I kept the truck for 2 hours, drove 31 miles, spend 25 dollars on gas and had to pay more than $70.00, so the price is $70.00 a day.

joan s 
Rating:
5.0

Had little complications with the self log in but it was a great experience.

Lashonda H 
Rating:
2.0

Customer did not leave a comment.

Adrien E 
Rating:
4.0

Make sure the vehicle is up to date on brakes an the seat belt light was on need to get that checked out

Christopher J 
Rating:
3.0

Customer did not leave a comment.

ALICIA H 
Rating:
5.0

Customer did not leave a comment.

Gerald g  |  Overall Experience 
Rating:
5.0

I have comment

BRIAN S  |  Overall Experience 
Rating:
5.0

I had stuff in storage ranging from appliances, electronics, clothing, to collectables for about four years. I never thought about the security and safety of my possessions because access to the area is so well controlled. The area around the storage units is kept clean and the storage units are clean and dry. If the lack of climate control is important, then this is an excellent choice. The staff are friendly and supportive.

JOHN F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhayne A  |  Overall Experience 
Rating:
5.0

All good! Treated friendly and professionally. Equipment clean and ready to go when promised.

Joseph Z 
Rating:
4.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

It felt secure but not well lit at night. But other than that I liked having a storage there.

Tawanda P  |  Overall Experience 
Rating:
2.0

Provide actual total charges for services.

Marvin J 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B 
Rating:
5.0

Customer did not leave a comment.

Alberta A 
Rating:
5.0

Customer did not leave a comment.

Meredith D 
Rating:
5.0

Customer did not leave a comment.

Vince A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent D 
Rating:
5.0

Very professional staff...

Larry C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DINESH K 
Rating:
5.0

Customer did not leave a comment.

Willie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H 
Rating:
4.0

Customer did not leave a comment.

Lisa G 
Rating:
4.0

GPS direction is not accurate

Nana A 
Rating:
5.0

There was a leak in my unit but the staff took care of it.

LINDA C  |  Overall Experience 
Rating:
5.0

The storage manager Cameron was very helpful and professional

Royce D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth D  |  Overall Experience 
Rating:
5.0

10/10 would only go to this location if I could!

CAROLINE B 
Rating:
5.0

Great service. My man had me in and out within 10 minutes.

GARY C 
Rating:
5.0

Customer did not leave a comment.

LINDA B  |  Overall Experience 
Rating:
5.0

Unfortunately when I went in for a rental, I had a Stroke, the girl that was there helped as much as she could,called the EMS and calmed my daughter down.This UHAUL by far was the best I have ever dealt with

LARETHA B 
Rating:
5.0

Customer did not leave a comment.

Odessa L 
Rating:
5.0

Didn't know I could hv had it for 24 hrs.....same price

Odessa L 
Rating:
4.0

Customer did not leave a comment.

Chad H 
Rating:
5.0

Customer did not leave a comment.

AMANDA W 
Rating:
5.0

Customer did not leave a comment.

Olaf S 
Rating:
4.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Toviya W  |  Overall Experience 
Rating:
5.0

Cameron is the best!

michael p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Customer did not leave a comment.

George S 
Rating:
5.0

The automatic system was a terrible experience.

Mollie W 
Rating:
4.0

Customer did not leave a comment.

Toni M 
Rating:
4.0

My experience with a U-Haul was wonderful I will recommend anybody and everybody to come there and get a U-Haul.

Amy b 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
2.0

I had no difficulty in my encounter here. Good Friendly Manager.

JOSEPH F 
Rating:
5.0

Customer did not leave a comment.

W T 
Rating:
5.0

Customer did not leave a comment.

Ginger S 
Rating:
4.0

Very clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.

Tiffany H  |  Reservation 
Rating:
5.0

Thank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.

Isaac E  |  Reservation 
Rating:
3.0

did not move in yet

Tamala W  |  Reservation 
No reviews have been submitted for this location.

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