Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)

84 reviews

1020 Kieley Pl   Cincinnati, OH 45217

(513) 283-8802

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 283-8802

1020 Kieley Pl
Cincinnati, OH 45217

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

GPS direction is not accurate

Nana A. 
Rating:
5.0

There was a leak in my unit but the staff took care of it.

LINDA C.  |  Overall Experience 
Rating:
5.0

The storage manager Cameron was very helpful and professional

Royce D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth D.  |  Overall Experience 
Rating:
5.0

10/10 would only go to this location if I could!

CAROLINE B. 
Rating:
5.0

Great service. My man had me in and out within 10 minutes.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

LINDA B.  |  Overall Experience 
Rating:
5.0

Unfortunately when I went in for a rental, I had a Stroke, the girl that was there helped as much as she could,called the EMS and calmed my daughter down.This UHAUL by far was the best I have ever dealt with

LARETHA B. 
Rating:
5.0

Customer did not leave a comment.

Odessa L. 
Rating:
5.0

Didn't know I could hv had it for 24 hrs.....same price

Odessa L. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Customer did not leave a comment.

Olaf S. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Toviya W.  |  Overall Experience 
Rating:
5.0

Cameron is the best!

michael p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

The automatic system was a terrible experience.

Mollie W. 
Rating:
4.0

Customer did not leave a comment.

Toni M. 
Rating:
4.0

My experience with a U-Haul was wonderful I will recommend anybody and everybody to come there and get a U-Haul.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
2.0

I had no difficulty in my encounter here. Good Friendly Manager.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

W T. 
Rating:
5.0

Customer did not leave a comment.

Ginger S. 
Rating:
5.0

Customer did not leave a comment.

Faraz R. 
Rating:
4.0

I was originally given the wrong van which led me to having to turn around and go get a new one. I had movers I paid for waiting for me so it really put a dent in my moving time frame

Julia S. 
Rating:
5.0

I didn't know I was going to need a photo of the dash to drop off after hours, other than that great experience. Thaks

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

SARA H. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Very proficient courteous and professional service which is incredibly rare these days. I had the impression our attendant liked what he was doing which we s also incredibly rare. It was a pleasure!

Byron S. 
Rating:
5.0

All good.

DAVID H. 
Rating:
5.0

Easy process. Very friendly staff.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

joan W. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Don W. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

tony W. 
Rating:
4.0

Customer did not leave a comment.

Kearra V. 
Rating:
4.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

The location was a slightly difficult to locate, but was very clean and the service was excellent. Staff was friendly and very helpful. I would definitely use this location again and/or recommend it to others.

Tamara R. 
Rating:
4.0

Wasn't the location I originally wanted as far as to pick up a truck. Was 5 miles away instead of .3 miles. This was okay and nice that I was offered a $50 credit. Only problem I had was using the app. I am older and don't use apps. and not good with Iphone. Too complicated for order people. Had to get my son to go with me and he did everything for me. But very happy and I know now how renting a truck works. Not like 30 years ago.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
Rating:
2.0

Customer did not leave a comment.

James S. 
Rating:
4.0

This was probably my best service encounter with a U-Haul location in several years.

STAN K. 
Rating:
5.0

A failing on my part, I forget the name of the young man who assisted me, but he was very helpful and friendly. Got me out quickly and easily. Location a bit out of plain view, but was convenient for my needs.

James S. 
Rating:
1.0

I scheduled a mobile pick up for 8am, but the facility did not open until 9am. When I arrived, the truck was behind a locked gate at this storage facility. (The storage facility is in a major industrial area and a little hard to find.) I was able to access the key from the box, but was never given a code to get into the gate. I was on the phone with U-Haul for an hour waiting for assistance from someone. The issue was never resolved with U-Haul. Finally, an employee showed up to open the store - around 9:15am - even though they open at 9. Then, we discovered they had given me the wrong key. The key in the box didn't even match the truck! Then, we discovered they gave me the wrong size truck. It was bigger than I ordered. It was a debacle from start to finish. I would not recommend this facility, or U-Haul for that matter. As I was on hold for an hour, they passed me to at least 3 different people - none of which ever solved the problem.

Margaret W. 
Rating:
4.0

Very clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.

Tiffany H.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Rocke B. 
Rating:
4.0

Customer did not leave a comment.

Luara F. 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Location was convenient and the attendant there was excellent. Truck worked perfectly.

Ron L. 
Rating:
5.0

Thank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.

Isaac E.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

nothing, everything was great.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer service was great! The gentleman was very professional.

DR KESHA W. 
Rating:
1.0

I had rented this uhaul for a few hours, and everything was fine. I went to take it back, filled it up with the amount of gas that i took it out with, and they charged me saying I didn't fill it back up to what I took it out with. I even checked everything before I left it where I picked it up. I am an antique dealer so I do rent these all of the time and I have never been charged for gas when I drop it back off because I put the gas gauge where it is supposed to be. I will never go back to this one again and it is a bad way to do business.

Chad S. 
Rating:
3.0

did not move in yet

Tamala W.  |  Reservation 
Rating:
5.0

Passanger side sun visor was broke and hanging. While driving the black plastic that goes around the outside of the windshield broke dropping down and part blowing on the side of the truck almost causing me to have a wreck. I had to hurry up and snatch it inside of the truck so that it wouldn't blow away. I did call as soon as I made it to my location. I was not satisfied with the vehicle but the customer service was great.

Melvina M. 
Rating:
5.0

Thanks! to Cameron my experience was great. He asked if I needed specific types of Dolly's. Which made a huge difference. Others just ask if you need a dolly and provide one standard type. Cameron showed the type for appliances etc. Cameron is the person to see for your next rental.

Robyn H. 
Rating:
5.0

No problems at all. Courteous service, fast, friendly.

Terry E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
4.0

Was clean and well maintained, but black window molding on top driver corner of front windshield was loose or came loose while I drove the 10-ft rental. Cameron (U-Haul) said he just had that fixed on that unit, but raised a little suspicion that maybe somehow I had caused it. Cameron was very friendly and helpful. Overall it was a very good experience and I would recommend this U-Haul location to others.

Douglass S. 
Rating:
5.0

I really enjoyed the customer service. They made renting a breeze.

Jennifer M. 
Rating:
5.0

Happy with service very professional

ernestine H. 
Rating:
1.0

Customer did not leave a comment.

Jim H. 
Rating:
3.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

cynthia T. 
Rating:
5.0

Everything was good. Van was ready to go. Good customer relations, friendly staff.

Seppo L. 
Rating:
3.0

Customer did not leave a comment.

Page L. 
Rating:
5.0

Initially I have made reservations at the Reading Road location but because the truck that I had requested that was not available they referred me to the St. Bernard location I would suggest letting the customer know if there are referred to another location what those hours are It just happened then I called the St. Bernard location and realized that they close earlier than I had anticipated on picking the truck up the good news is that they did offer express check in Through their system and the experience turned out to be very good and I would definitely recommend this service to others

vinnie S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

Though I dropped off here when it was not open, I've been into this store before for a U-Haul and the people have always been quick and helpful. This location is managed well!

Amanda S. 
Rating:
2.0

Customer did not leave a comment.

Guy W. 
Rating:
5.0

Great customer service

ANGELA H. 
Rating:
4.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

The people at this location were incredibly pleasant, professional and helpful. Will definitely use it again for future U-Haul needs!

Amanda S. 
No reviews have been submitted for this location.

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