The location was closed when I dropped off the same day. Received an email promptly the next warning with my final bill.
Stacey W
Customer Reviews for St Thomas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location were very helpful and friendly!
rocco vAwesome employees
Ricky oLisa was incredibly helpful after a last minute change in pickup venue. For our inconvenience she arranged for a better pickup time and gave us a small discount.
Thomas MI can’t think of anything. Very satisfied.
Larry BVery pleasant employee
Brian SChristine was awesome. Very helpful 👌
Jordan MThe only thing that bothers me at uhaul is when you pick up the truck and the gas tank is not full and with threat of a penalty payment required if it does not come back at the same level. This obviously is done to favour uhaul as you will almost always overfill. If another rental company always filled I would go there
Tony MThis location was nice and people were great. I would recommend this
DAVID PMaybe have the fuel tank at full it would make it easier to top it up instead of guessing and trying to make sure it’s back to where it was when picked up. Other than that the experience was top notch thank you
LAURIEL VExcellent customer service at this location
Greg MEven though we had to wait over an hour problems with Internet not working and the computers being down and not being able to sign U-Haul is still send it out with me and were amazing with me super friendly even though they were frustrated themselves
Shannon MBoth ladies were extremely helpful as I was having problems with my after hours pick up. They went out of their way to help. Great place for storage as well, very clean.
Brett SMileage rate is excessively high
JASONRN MHave more trucks available. Otherwise, the staff at Sunset Storage are very helpful andgo out of their way to give satisfaction and solve customers' issues.
NATASHAREBECCA WThis location was a treat compared to the experience we received at the Oakville location earlier. A template for outstanding customer service.
Gordon BNothing
BRUCEA HThe staff there was very helpful and friendly. Deffinately would go back and recommend them a friend highly!
Nathan NGave me the wrong keys to the wrong truck, I had to go and exchange them once I realized I was given the wrong truck
Bradley PShe was the best and help me in step of the process. Excellent, highly recommend this location.
GARYM Ggreat personal service!
MATTHEWCOREY GEven though we had received a text just a few minutes before our return time which was not convenient for us, the staff in St. Thomas facilitated the return with no problems.
Daniel C