Customer Reviews for Stack & Store Mini Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stack & Store Mini Storage LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kathleen K. on

Rating:

Customer did not leave a comment.

Tamara M. on

Rating:

Customer did not leave a comment.

Jeffery B. on

Rating:

There was no signage I could see for equipment drop off. The return location is off of highway 40 which is a very busy road and there was no lot/parking area for the vehicle return. I ended up parking in what I believe to be an employee parking space.

Anthony S. on

Rating:

Customer did not leave a comment.

deborah C. on

Rating:

Customer did not leave a comment.

Charles C. on

Rating:

I returned my truck to Edgewood

Matthew M. on

Rating:

Customer did not leave a comment.

Noel S. on

Rating:

You charged me twice ...

Freddie J. on

Rating:

The young lady at the desk was very pleasant and helpful.

satnam S. on

Rating:

Customer did not leave a comment.

Wes W. on

Rating:

Customer parking is not good. Everything else was fine.

JEROME K. on

Rating:

Customer did not leave a comment.

Chanene J. on

Rating:

Customer did not leave a comment.

Amanda M. on

Rating:

Let the customers know that the unlimited miles are no longer available. When I reserved the truck online it said the I had unlimited miles. But when I returned the truck I found out the I did not have the unlimited miles.

ann K. on

Rating:

The Pulaski Highway Uhaul was fine, just very slow. My issue was with the 1-800 staff who were inept. I was bounced around customer service and my wait time was excessive, then they booked the truck 40 minutes from my home ocation. When I learned of this, it was too late to change it. The excuse I was given was: "it was a busy weekend" isn't my problem. We rented 2 uhauls in 30 days for moving to and from the same location. Next time will definitely try another company first!

Joyce M. on

Rating:

Customer did not leave a comment.

Catherine L. on

Rating:

Customer did not leave a comment.

Damien P. on

Rating:

The attendant was great. But it took over an hour past my reservation time to get the truck. And then when I got the truck it was dirty

Matthew S. on

Rating:

Customer did not leave a comment.

Lisa P. on

Rating:

Customer did not leave a comment.

Janet S. on

Rating:

Customer did not leave a comment.

Edwin R. on

Rating:

Customer did not leave a comment.

CYNTHIA E. on

Rating:

Customer did not leave a comment.

Jonathan L. on

Rating:

Customer did not leave a comment.

Jay L. on

Rating:

Customer did not leave a comment.

Diane W. on

Rating:

Customer did not leave a comment.

Shonte D. on

Rating:

I specifically requested an appliance dolley and rather than have one ready they made me drive to a different BP to get the dolley I needed. She was hoping when I got there I wouldn't need the dolley anymore but I absolutely did

Jason J. on

Rating:

The manager was excellent

Sean G. on

Rating:

Customer did not leave a comment.

BARBARA K. on

Rating:

Talk to your customer service (the day the truck was returned). Quite an attitude.

Patrick S. on

Rating:

Nice ladies, very easy. A+

salimatu S. on

Rating:

The truck was clean but it smell like cigarette

Tina L. on

Rating:

Lisa was very nice and helpful. She made my experience a pleasant one. Thank you for all your help.

tammy W. on

Rating:

Customer did not leave a comment.

RuthAnn D. on

Rating:

I have used u haul before and have always had an awesome experience. This drop off location was the best! My contact there - Lisa was so helpful and helped me with an appropriate storage shed. She took her time and showed me my options and explained everything with the utmost patience and kindness. Her customer service skills are there best I have experienced in a long time! Thank you uhaul!

Walter N. on

Rating:

The customer service person at this location called me several times inquiring about dropping the truck off on June 24th before I informed her that the truck was not due back until the 25th (which it clearly identified on the order).

James R. on

Rating:

Customer did not leave a comment.

Sherron C. on

Rating:

Customer did not leave a comment.

John Vincent P. on

Rating:

This is the second time we dropped a Uhaul truck from this location, and I cannot provide anymore praises for the people here. Lisa assisted me with my concerns and she was inviting and communicative. I would not go anywhere else.

Carol T. on

Rating:

I used the 24-hour drop-off, after hours, and the place was easy to find and looked nice.

Felicia M. on

Rating:

Great customer service...we were greeted and assisted by a very professional and courteous staff member. The truck was clean and ready for pickup when we arrived.

DEBRA P. on

Rating:

the truck needed an oill change when it was given to me and i was told the drop off store wound take care of it . the truck drove bad and i need to know the cost because when i got the truck the night before i was told any extra miles would be 29 cents a mile, but when i picked it up next day i was told 49 cents.

Dennis B. on

Rating:

Nothing and worker was very friendly and personable.

mario G. on

Rating:

I schedule my pick up 2 weeks prior and u-Hal did not have my truck size. But the girl at the first location was very good about making me feel welcome.

on

Rating:

The location was clean and very accessible. Received good customer service. Great!

CLAUDE J. on

Rating:

The online available pick-up locations should be more accurate.

TIMAMU H. on

Rating:

Customer did not leave a comment.

THERESA L. on

Rating:

I don't know that I would recommend uhaul to any of my friends unless they want a hassle why they are trying to move.

JASON D. on

Rating:

Very convenient, the truck was there early. Very clean and quick service.

Brock W. on

Rating:

Customer did not leave a comment.

URRETTA P. on

Rating:

Customer did not leave a comment.

PAUL H. on

Rating:

Customer did not leave a comment.

Denise U. on

Rating:

Customer did not leave a comment.

LINDA D. on

Rating:

Everything was great

SARA M. on

Rating:

great service and answered all my questions! She knew what she was doing!

DAVID M. on

Rating:

Customer did not leave a comment.

VERNON S. on

Rating:

Customer did not leave a comment.

DANIEL Y. on

Rating:

Truck was very clean

RONALD W. on

Rating:

I highly recommend renting from the Stack & Store locations because all of the employees are great and I've never had any problems. You get more personalized service and cleaner trucks than at a gas station.

MARK S. on

Rating:

Very friendly and helpful.

Clarence S. on

Rating:

My only problem is that there are two other uhaul locations closer to our new home than this one. I don't understand why we were referred to this one to drop off the trailer 20 minutes away rather than one five minutes away.

RICHARD M. on

Rating:

Customer did not leave a comment.

bronte B. on

Rating:

Customer did not leave a comment.

LINDSAY H. on

Rating:

Better instructions on what to do after hours. We're not sure we could just leave the vehicle and thankfully a customer was there to inform us.

RICHARD C. on

Rating:

The customer service rep was excellent I think her name was Megan or Monica

JAMES M. on

Rating:

Customer did not leave a comment.

LIMARYS R. on

Rating:

Great Custumer service . Monica . Thanks

JIM W. on

Rating:

Customer did not leave a comment.

JIM W. on

Rating:

Customer did not leave a comment.

WYOMING M. on

Rating:

Customer did not leave a comment.

RICHARD M. on

Rating:

Customer did not leave a comment.

SCOTT M. on

Rating:

Customer did not leave a comment.

EDWARD B. on

Rating:

Customer did not leave a comment.

GALE D. on

Rating:

Customer did not leave a comment.

REMIGIUS O. on

Rating:

The rep was very friendly

TIFFANY S. on

Rating:

I was pretty much satisfied with the service, only thing was that I had to come ask the way back because the hatch would not open because of prior painting.

Lindsay M. on

Rating:

Since we had to go to a second location because the first location that we booked it with didn't have the trailer returned. It made us late to pick up the car we purchased but were satified with the trailer. I look forward to receiving our $50.

Donald B. on

Rating:

Customer did not leave a comment.

THOMAS N. on

Rating:

My reservation was for 9:00 AM on Saturday April 26. I made the reservation for on 3/29/2014. On Wednesday April 23 I received a message that the truck will not be available until 3:30 PM! This change in schedule made my move much more difficult. What is the purpose of making a reservation if you are not going to honor it? I don’t like the excuse the time and location are a preference!!

Diane A. on

Rating:

Customer did not leave a comment.

KEVIN C. on

Rating:

get a bigger parking lot because i got stuck and had to keep moving both cars little by little and these sketchy old dudes on motorcycles at sheetz were laughing at me

Theresa M. on

Rating:

Customer did not leave a comment.

HELEN J. on

Rating:

Customer did not leave a comment.

ANDRE B. on

Rating:

Great friendly service .....5 star

CHRISTINE V. on

Rating:

I was a drop in a desperately needed a trailer for less than 24 hours. The gentleman was so accomdating and had me hooked up in no time. I stopped at two other Uhals, both had trailers but one said the computer did not work, the other said there was noone there to help. I have done this so many times, I KNOW how to pull a trailer and hook it up. I spent an hour driving to finally find a wonderful attendent at Stack and Store!

ROBERT R. on

Rating:

Customer did not leave a comment.

RONNIE W. on

Rating:

Customer did not leave a comment.

MICHAEL P. on

Rating:

The equipment was in good operational status but was dirty. It had what appeared to be salt or oil dry all over it

SCOTT L. on

Rating:

Customer did not leave a comment.

Jenny S. on

Rating:

Customer did not leave a comment.

Scott L. on

Rating:

Customer did not leave a comment.

JUNE B. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

EDWARD N. on

Rating:

Customer did not leave a comment.

ROY H. on

Rating:

It was smooth easy and convenient, it couldn't have been better.

ANDRE B. on

Rating:

Give that girl a raise , she was awesome , A++++Service. THANKS

JOE B. on

Rating:

the only real issue is the truck rental. After confirming the reservation, the location was changed because the requested equipment was not available. But most importantly, the truck rented was a death trap and should be retired.

Johnny A. on

Rating:

Very quick, easy process! Good experience!

RONALD A. on

Rating:

There is nothing to improve the service that I received. It was excellent and I plan on using U-Haul here in the near future for my next move.

Carmela P. on

Rating:

Customer did not leave a comment.