Customer Reviews for Stallworth Reo
(U-Haul Neighborhood Dealer)

229 reviews

111 SE 7th St   Des Moines, IA 50309

(515) 204-2867

Hours

  • Monday–Sunday
    8:30 am - 12:30 pm / 1:30 pm - 4:30 pm
Special Operating Hours
  • 12/5/2022 - 12/7/2022: Closed

Services at this Location:

Contact Us

(515) 204-2867

111 SE 7th St
Des Moines, IA 50309

Services at this Location:

Hours

  • Monday–Sunday
    8:30 am - 12:30 pm / 1:30 pm - 4:30 pm
Special Operating Hours
  • 12/5/2022 - 12/7/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Location was closed when we arrived for scheduled pick-up. Someone finally showed up 15 minutes later. Didn't get the truck for nearly 45 minutes after scheduled pickup. Truck had low fuel and I was informed I was required to fuel up to at least 1/4 tank despite there being less to start.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

danny V. 
Rating:
5.0

Took forever to drop off trailer because when I tried the website to return after hours it told me to go to a different location. Talked to 3 people, and the 3rd person finally told me to leave the truck at the The original location.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Nicest people you'll ever meet. Always friendly and always helpful.

Darin R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Darin R. 
Rating:
3.0

My new friend at the front desk was amazing. What a great personality she has, and made the experience an awesome one.

Jason W. 
Rating:
5.0

This is by far the best U-Haul dealer I have ever done business.

Waneta K. 
Rating:
4.0

The staff was extremely helpful and very efficient in getting me my rental. I had an emergency come up and the owner of this location was incredibly compassionate and very helpful. I highly recommend this company.

Todd R. 
Rating:
4.0

Make sure that the truck has having wine before it goes out on the road

Joe G. 
Rating:
5.0

Best experience I've had with moving.

Tony H. 
Rating:
1.0

The truck broke down and uhall knew the truck was in bad shape but they put my family in it and made us fill the truck up before we got it and after we got it

amber C. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
4.0

Customer did not leave a comment.

rob A. 
Rating:
3.0

They did not have the two dollies I had reserved but the truck was there so that is good.

Renata D. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Keep up the good work. Hopefully letting us know best spots to put the truck, c in case the lot gets full.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

laurence A. 
Rating:
1.0

I was charged $100.00 on my debt card when my bill was only $53.56 and I was not refunded, I am very upset and I still would like my refund.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

patrick F. 
Rating:
5.0

Wonderful service Thank you so much

Paul S. 
Rating:
5.0

The standard rental time was 9am to 3 pm. they did let me extend that time so it was OK. Maybe have a standard rental time of 7 am to 5 pm to give someone a little more time.

DOUGLAS F. 
Rating:
3.0

Customer did not leave a comment.

Penny P. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Everything went smoothly. Keep up the good work!

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

zach B. 
Rating:
5.0

Was a great experience! When I was having a difficult time scheduling the timing for pick up, the were more than willing to Worked with me and my timing so that I could move on my scheduled times and days. Offered to check me in so that moving was all I had to worry about! Thankful and appreciative.

Brittany C. 
Rating:
5.0

The app didn't work on multiple times. Also wanted to charge me for two full days even though I brought the vehicle back a half of day early.

Kevin L. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Awesome service!

Ann M. 
Rating:
5.0

The drop off was the best. The lady there was super helpful. She made the drop off experience painless and efficient. I would recommend that anyone in the Des Moines area deal with them.

Tod Y. 
Rating:
5.0

She is amazing! Thank you!

Saley N. 
Rating:
4.0

Customer did not leave a comment.

Mark U. 
Rating:
5.0

Very friendly and had the truck pulled up front ready to go.

Andrea F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

Equipment should have been retired years ago.

phyllis P. 
Rating:
1.0

Smelled of marijuana.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Kris W. 
Rating:
5.0

I don't think they could do a thing to improve…it was fast, it was easy…I was having a little trouble with my lock to get my key and the manager came out and said can I be Assistance and with a smile…she opened it up the lock box, got the key, and she gave me a couple tips ie to make sure to take pictures of the odometer and the gas before trip there and at drop off location… so I felt really great. I would definitely recommend this location! I felt like my needs were well taken care of and the smile was a bonus!

Chris M. 
Rating:
5.0

Tina was absolutely AMAZING!! Her and her husband were very helpful and had excellent customer service! Will definitely be back!

Crystal B. 
Rating:
5.0

Easy process thx!

Derek S. 
Rating:
5.0

Great customer service

India M. 
Rating:
5.0

Awesome!

Ann M. 
Rating:
5.0

Very much enjoyed working with these folks. Friendly and happy.

Jerry W. 
Rating:
5.0

Helpful and friendly staff at the SE 7th St location. There are many locations closer to me, but I would always come back to this location.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

Very helpful in getting my rental available for two days as I was not able to move in on the regular schedule.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Tina was amazing! She was organized and very, very nice! I came to drop off the truck during lunch hours when they were closed…. She saw me waiting and came right out. It was an excellent experience. Dawn Gengler

Dawn G. 
Rating:
2.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Returned after office had closed.

Michelle D. 
Rating:
5.0

She was great! Got me checked in fast.

Connor N. 
Rating:
1.0

Person running the store was kind, but was pretty unprofessional. The store want open based on the listed hours, reeked of smoke & and was unorganized. The drop off process was difficult and very inconvenient.

Mahmoud A. 
Rating:
3.0

The location was just ok but the service was excellent.

Ana O. 
Rating:
4.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Janet J. 
Rating:
2.0

Customer did not leave a comment.

Burke W. 
Rating:
5.0

Easy facility to get to and very helpful staff

stephanie M. 
Rating:
5.0

Very friendly. Will definitely use this location again if needed

Roxane D. 
Rating:
5.0

Great business that is well run and accommodating!

Mary J. 
Rating:
5.0

Best uhaul interaction I have ever had.

michael V. 
Rating:
5.0

The guys from this location were so nice excellent service

Salvador N. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

The man and woman working at this facility were both very very friendly and helpful.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
4.0

The lady at the return location was very accommodating with my return and made it quick and easy. After a pretty terrible uhaul experience overall, it was good to end on a positive note.

emily H. 
Rating:
5.0

The manager at this Location is amazing, the best service we have had in a long time. She came in on a Holiday weekend to help us get our moving truck. Really appreciated all of her help.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
4.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The truck that I rented from you guys was absolutely horrible we weren't for sure if the transmission was going to fall out of it when we put it in gear or it was just going to fall apart going down the road I was very disappointed in the vehicle and I can't believe after all of the times that I have rented from U-Haul that you still keep a vehicle like this on the road this truck needs to be taken off and put into retirement if this is the kind of vehicle I will be getting from U-Haul I will not use you again

VALENTINA Q. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

The attendant was very helpful and professional.

LEO J. 
Rating:
5.0

I enjoyed during business with Michelle. I loved her personality, attitude and special her smile. No improvement needed at this time. God bless

Ruth K. 
Rating:
5.0

Customer did not leave a comment.

Toby G. 
Rating:
5.0

The owners are amazing. I chose them because I have watched how hard they work every day 7 days a week! You want to be treated with courtesy, respect and kindness this is the place to go!!!! Amazing and wonderful owners ❤️❤️❤️

Michelle C. 
Rating:
5.0

This was the best experience I have had at any U-Haul in the past. They were very helpful and curtious i I will pass on my awesome experience with this company. I recommend this U-Haul over any.... Thank You Stallworth Reo for your hospitality......

Victoria N. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

The lady that helped me was very friendly.

Kenny A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Excellent

Steve Y. 
Rating:
3.0

Fix the bathroom toilet in the women's bathroom. The whole place needs a little updating, but staff is great!

JACQUELINE U. 
Rating:
5.0

They were very friendly and helpful in getting the equipment I needed. Thank you

Steve S. 
Rating:
5.0

Great reps at this location to work with

Matt C. 
Rating:
3.0

Van was dirty. Loose coords on the inside. I don't really care, just don't want to be charged.

John F. 
Rating:
5.0

Tina was great to work with. Deserves pay increase- bonus and PTO. She does enough hard work to cover for her being the only person at a busy location.... I will be checking to see if she was compensated extra and recognized for my recommendation.

Cole T. 
Rating:
5.0

The owners/managers were extremely helpful and friendly. Whenever we move again in Des Moines, IA we will be sure to use them!

Dana K. 
Rating:
3.0

Customer did not leave a comment.

Becca P. 
Rating:
3.0

The worker with Edwards Moving (hired thru U Haul) were on time, extremely helpful, and worked out perfectly in Des Moines for unloading truck! I have nothing but great things to say for all the help they provided and made a stressful day, go extremely smooth. Very helpful and would highly recommend them!!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Patty L. 
Rating:
1.0

The location was hard to get to. The individual running the place had an emergency, so it was closed. We had to leave the truck, keys, and contract signed with date and time there, calling the individual who said she would check the trucks in the next day.

James M. 
Rating:
5.0

The lady who was working was great

michael M. 
Rating:
5.0

Don't send anyone to the Euclid street u haul.unlike the 7th street uhaul the euclid location was rude and refused to. Honor my reservation. The 7th street location was friendly and more. Then helpful

JANICE K. 
No reviews have been submitted for this location.

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