The staff at the Staples Corner Store were polite, the logistical failures and lack of communication from U-Haul have been unacceptable. My original pick-up location was moved to the Staples Corner Store. I was subsequently asked by a U-Haul representative if I would tow a car transport trailer to my final destination, and I agreed. I requested that the trailer be brought to the Staples Corner Store to avoid a 60-mile round trip, and I was assured this would be handled. However, upon arrival: - The store staff had no knowledge of the trailer. - Moving supplies (pads and dollies) from my reservation were not available, as this location is only a drop-off site. - I was eventually informed the trailer had a flat tire and was directed to a different U-Haul location. The experience at the second location was equally poor. The associate was dismissive, claimed he could not help with the trailer, and only had a fraction of the pads I required. After calling U-Haul to report these issues, I was told an area manager would contact me within 24 to 48 hours. It has now been five days, and I have not received a call. Furthermore, when I went to a third location (A2Z) on Sunday to fulfill my agreement to transport the trailer, the process took over an hour. This delay resulted from equipment combination restrictions and driver’s license errors that required multiple calls to distribution and the local dispatch center. While I received a $50 credit for my assistance, it did not adequately compensate for the significant time, 40-minute diversions, and frustration caused by these repeated failures. I realized the main problem: U-Haul has no competition. Without competition, they have no reason to improve their customer service.
Michael M
Customer Reviews for Staples Corner Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They was rude about letting my 3 year use the bathroom and the truck was nasty inside. Didn't offer if we need extra miles or anything to make sure we don't go over our limits. Knowing we was leaving out of texas to north of Arkansas
BOBBIE WNo help at all from guy in store. He just said drop the key in the box
Karen DI got charged $66 dollars 5 hours after I had paid for the truck $317. $66 that I never authorized or agreed too. I still need that refunded to me.
Juan HThe man behind the counter said he knows nothing about the rental that the man who takes care of that part of the business was out… hard to understand and NO PHONE NUMBER to connect with this location… GO ELSEWHERE!
ROBIN MI reserved the truck close to my house. They had me drive past 3 lots with same size truck 20 miles away to get truck. Very dissatisfied
Richard GWaaaaaay less upselling and make the checkout and in 30 times faster. That process was a headache. The reservation process online was annoying, the time it took to go through everything, having to listen to the same thing that I had already read was frustrating. Y’all know what we agreed to online, why make us go through it again during checkout. And the having two verifiable phone numbers at checkout was dumb too. Y’all should have done that before hand. Checkout should take less than 2 minutes. The Online reservation process should be much faster too.
Elmer B